Leave a Review Publix Delivery & Curbside
Why? Just why?
The old saying goes. If it ain’t broke don’t fix it. Why would you change the ability to change your vehicle on the app. I’ve looked! I’ve looked everywhere! It’s gone, it used to give you an option to do it when you went to pay for your order and again before you went to pick up said order. Why is that option now gone? Then to top it off it’s not in your settings either! So you’re telling me I have to actually login to the website to change my vehicle? Why? What sense does that make? Y’all out here making the public employees out here looking dumb! My guy was walking all around the parking lot looking for me and I kept missing him to let him know it was my order! I knew the vehicle was wrong but I’ve always had the option to change it before I went to pick up anything. We live in a day and age where A.I. is better and smarter than us. So leave it to A.I. stop messing with things. I love Instacart but this is a problem for me and before you say Publix and Instacart have different apps; I know they do but I checked both apps and was unable to change my vehicle details. FIX IT!
And yes I wrote the same review on Instacart app. I’m mad. It’s getting too hot out here to have people walking the whole parking lot looking for a car that doesn’t exist.Show lessWannabeFashionDesigner
App generally works well…
From a tech side the app seems to work well but it would be nice to be able to delete things we will never order again. Also- items that the app shows with plenty in stock are FREQUENTLY reported as out of stock by the instacart shopper. Very disappointing. If they’re choosing between several stores to shop, it would be nice to be able to mark one or two items as a MUST HAVE so that a shopper where that item is in stock will shop the item. It’s not fair when I make a tip based on a high total and then the one thing I need isn’t available when it showed plenty were in stock in the app. I’ll never reduce the tip because I feel that’s not fair to the shopper. Thanks for the convenience of having orders delivered. Keep up the good work!!Show lessMEtutoring
Braindead shoppers and useless support
I placed a simple order for a bag of potatoes and one other item. I received a notification that the potatoes were out of stock and, somehow, there was “no acceptable replacement.” I found it very unlikely that the entire store would be out of potatoes. I went to select a replacement and sure enough there were plenty of other kinds of potatoes available. Before I could select a replacement, I was informed that the shopper had already checked out and I could no longer select a replacement. This ultimately resulted in me driving to the store for them myself, the very thing I was trying to avoid by using this app.
I reached out to customer service multiple times, but neither of the “people “ I connected with seemed to even comprehend the problem or offer any kind of meaningful solution. I am not certain they can even read English.
My experience with this app, my very first time using it, has been beyond terrible and I highly recommend you to use another service for grocery delivery.Show lessGLH3849
Loyal shopper at first, now I’ll never be back
This has always been a hit or miss for me, sometimes I didn’t get my order and would get someone else’s, but it was always rapidly fixed. Yesterday however I place an order at 5pm for a 7pm pickup. At 5:40pm the shopper starts shopping. I converse with the shopper and then suddenly no word again. 15/33 items are shopped and the shopper is ‘still shopping’ from 6pm to 10am the next day. No word from Instacart, obviously that information is false, and in the morning I contact them again after trying all evening. The customer service was a mess, they weren’t understanding me and it was a struggle to get my order canceled. At one point they told me she’s still shopping. Since…6pm last night? Doesn’t make any sense. I hate to be done with them, they’ve always been great, but that left a sour taste in my mouth.Show lessRegina D
Excellent Customer Service!!!!
I want to take a moment to take my hat off to the best customer service I have received in some time!
It seems Customer Service went out the window when COVID arrived and since Covid has passed Customer Service is a thing of the past!lol
I hadThe honor of having Colleen Kilpatrick shop my order and deliver it and I have to say I had had not a great day in the customer service area dealing with straight talk cellular a day at the Social Security office and was just sad by how rude employees can be.
At the Social Security office you’re literally just a number not a person then was hung up four times dealing with Straight Talk trying to get my roommates phone transferred over and still to no avail no phone. Then we decided to order sandwiches from Publix and from the moment Colleen started shopping for me she sent me a text it was a breath of fresh air .
Colleen is definitely an employee that you should be proud of! The customer service continued from the shopping all the way through to the delivery letting me know where my order was and the sandwiches were being kept hot and into an insulated bag with the last to be put in so they would be warm upon arrival.
I have to say it’s probably the best customer service experience I’ve had in quite some time and I’ve been a general manager of large hotels for many many years so thank you Colleen and to Publix she’s a keeper take care of her!
Thank you so very much!
Blessings and Warm Regards,
C. KirkShow lesscolleen kitk
Locked out again
In the past I have paid with prepaid visa gift cards and it’s been fine. Now suddenly I can’t. Over the past 48 hours, I have tried to order a total of 5 times and each time instacart has locked my account “because of suspicious activity”. I have done all the verification steps and even spoken with customer service reps who unlock my account, apologize for the inconvenience, and tell me my account should work now. I then go to order and have it all happen all over again. I’ve explained that I’m trying to use a gift card. I have submitted photo evidence of my ID and gift card together. But I still can’t use it. This is a HUGE oversight on instacart’s part. We have RSV and are stuck at home and can’t get groceries in person. This is beyond frustrating - especially since I have been in touch with customer service reps and explained the situation, so they know I am trying to use a gift card. Very frustrated and dissatisfied with the app and business.Show lessVditna
Beware!!!!
When I logged into Publix and needed my groceries delivered, I was transferred to Instacart. The woman that did the shopping for me was good and we were even able to message each other if she picked a substitute I did not care for. (Although some items were not available, there are substitutes.) here’s the problem: once my groceries were delivered, I received an urgent message from my bank blocking a transaction in the San Francisco area. Luckily my bank did not let a transaction go through, especially since I shopped in Miami. The headquarters for Instacart is in San Francisco. I immediately cancelled my card, deleted the Instacart app from my phone and contacted them to let them know what happened and because I deleted my account online, the woman I spoke to said they were not able to help me. She said that my account was probably hacked but couldn’t be sure. Unless hackers are monitoring Instacart continuously and since headquarters for Instacart is in San Francisco, I don’t know what happened except that my bank prevented any transactions going through. All Instacart could provide me with was an “I’m sorry”. I will not use this company ever again and I thank god that my bank has a number of preventative actions in place to help me. If you use this company to purchase anything, you might be on the hook to pay for things that you did not buy….. Beware!!!!!Show lessLove_jzanchi
I LOVE Publix but HATE Instacart!
Shopped at Publix for decades and there’s honestly no better produce or meat around. Recently I’ve experienced problems with doing my own shopping as I’m getting up in years. Thought things were fine until the Instacart app just decided not to work…wouldn’t process my debit or credit cards. I was being successfully billed for the monthly membership, but couldn’t successfully place an order. Many attempts were made to resolve the problem, many calls to Instacart over 2- 1/2 months. Those customer service reps are horrible; the rote reply is “our team will determine the problem and contact you within 24 hours.” I never received one single response to being unable to place an order. After five separate attempts to place an order, my last call to them was to cancel my Instacart account and thereby canceling Publix. I miss Publix, so I’ll try again with a new account. Walmart is pretty good now, but wow I miss the Publix quality.Show lessComplain-o mio
Instacart has really gone downhill
I have been an avid user of the Publix curbside since Covid, and was very pleased for quite a while. However, more recently I have had several separate issues with instacart and have had to go behind them and re-shop my order which defeats the purpose of ordering online. I have decided I will not be using their service anymore. Publix has been great to try to make up for the poor instacart shopping service, so I credit Publix for doing what they can to help me in these instances that I have had problems. It seems that the instacart shoppers are not really accountable to anyone. I hope that Publix will be able to continue this service using their own employees in house. Until then I will do my own shopping or use another shopping service.Show lessPublix Supporter
Who do they hire at instacart?
***** NOTE: When something is inevitably missing DO NOT click on the option to CREDIT ACCOUNT!! They give you back the money as a credit and you need to make a MINIMUM purchase of $35 to use it. So absolutely stupid if you don't make big purchase orders. Click the option to credit back on the card payment you used!!
It’s so disheartening how every other order i place is almost always missing something. This is a great service, and its so convenient, but please take my warning if you have an important pick up examples like birthday dinners, or special meals you’re making, or things you NEED, DO NOT USE THIS!!!!!!!!! Because even if they FORGET something, as in you check your bags before you leave and realize something is forgotten, publix cannot do anything about it as its INSTACARTS fault. Publix will tell you to contact instacart. So this is great if you’re doing SMALL orders, and you dont mind if one or two things is missing. I also had a $100+ order stolen! The instacart person said they delivered it and they drove off with all my groceries. Learned my lesson there for sure, never did delivery again. I’ve moved about 4 times in the past 2 years and its not a location issue either. I experience missing items everywhere i’ve lived. So just be prepared if things are missing. !!Show lessTHIS IS HORRIBLE !!!!!!!!!!!!!
