Leave a Review Publix Delivery & Curbside
Crap App
Being “sheltered in place” in Atlanta due to the coronavirus, I decided to try this app and order online. I placed my order on a Sunday and got a confirmation of a pickup time window on the following Wednesday (fine, I know they’re very busy in these trying times) at the closest Publix. I showed up in the designated curbside parking near the end of the pickup window, called into the store and was told they had no record of my order. A very nice customer service person came out and I showed him the confirmation email, and he said I was at the correct store, correct time and that, yes, I had ordered ... BUT BUT BUT, some “third party” (i.e., not Publix itself) handled and processed the orders and they had not gotten it at the store, so no items were pulled for me. I was told to call the third party, which I did ... and the wait time was 69 MINUTES ... riiiiight ... I did nothing wrong, just wanted groceries, and I have to wait there for another hour ... I don’t think so ... I then cancelled the order ... THIS IS A TERRIBLE APP ... SHAME ON PUBLIX AND WHOEVER THE HECK THE MYSTERIOUS “THIRD PARTY” ISShow lesslkpolo
Charged for forgotten items/poor customer service
The ease of use of the app is great, but the shopper that was tasked for my order did not do well. There were 5 items that were forgotten (probably due to unavailability) but I was still charged for the items. Instead of refunding me the money, they added it to my account as a credit which forced me to use their service again. I opted for pick up because I did not want to pay 7.99 for delivery fee- which goes against the social distancing recommended during Covid outbreak. I should have been alerted that the items were not at the store and the items removed from my list not charged for items that I would never received. I’m very disappointed with publix. I’m aware of the stress during these times but this is just laziness.Show lessBianca TMom
Inventory issues
I haven’t had the time to actually attempt to use their service because their inventory compared to the publix website is so poor. The only sliced bread you can get is from the publix bakery no matter how I type in or go through the different categories (sliced bread for instance). When I do type in the brand of bread I desire which everyone in FL carries I get beef jerky. They have request field, but if I had to do that for every item it defeats the main purpose of using the service. The publix app/website has the item, and happily provides the aisle number. Other delivery/curbside apps also happily provide this item, which is why I’m going to use them over this one. If you’re looking for something specific like bakery items publix has (like cannolis) or laundry detergents then this is your app. If you’re looking for something else that everybody carries until they make some serious upgrades you better look elsewhere.Show lessnoicecool
Horrible Experience!
Publix is fantastic, Instacart is horrible. My order said it was delivered nearly an hour before it showed up. It just gets worse! While I was on the phone with a Instacart asking about why my order said it is delivered but not at my home, Instacart was calling me, the rep said my driver can’t find my home they put me on a three way call where the driver proceeded to say she ran out of gas and was “having some guy that stay with me” deliver my groceries, I had to tell the Instacart rep that some stranger is not coming to my home and I refused the delivery, he acting surprised. The response was they’d take that driver off my account, but she’s still on everyone else’s. Two weeks later I received my over $200 back on my card. I deleted the app and will not use Publix delivery until they replace the dangerous, unsafe, services of Instacart with a more reputable company.Show lessBuffy 1967
First and last time
I placed an order on here for the first time at 6:55 pm told my order would be delivered 7:55-8:55. A little later got an email saying the order was delayed 9:30-10 ok I’m not usually up this late but I’ll stay up and wait the hold is already on my card so wait it out right? 10:30 rolls around I call and they tell me they are still looking for a shopper in my area. I said the store is closed! They said well we can give you free delivery on your next order and have this order to you at 10:30 tomorrow morning. I was getting stuff to make breakfast for my family so that’s not an option. I had them cancel my order and I will go there myself at 7 am when they open! If I had known this from the beginning I would’ve just canceled and went before the stores closed. Not to mention the hold for $170 is now on my card for 3 business days! Will tell everyone I know not to use this.Show lessShaechel
Curbside happiness
Curbside pickup at Publix is life changing. As a working single mom, my time is limited. Being able to make a grocery list, place my order, & just pull up to the store to have the groceries brought out!? Amazing!! I’m never home for the delivery option (plus my condo is gated so it’s a hassle) so curbside is the best for me. I will gladly pay the markup in price for this convenience. Plus no membership fee or tip for delivery. Also, I no longer have to drag my grumpy 4-year-old inside with me! Best time saver around. And, I find I’m not buying stuff I don’t need -so I’m also eating healthier! Win win win.Show lessNikFloridaUSA
Let me share my experience of getting no groceries
I placed an order today - about $80 in groceries. While I was pleasantly surprised with the fee structure and ordering process - that’s about where my approval stopped with this. As my order delivery time approached, I got an email telling me that my order is delayed. The new estimate time was sent. That time came and passed. I waited 30 min after the new estimated delivery time and my order said it was still in the store . I finally called customer service - and the customer service rep apologized and offered me a free delivery on my next order. When I explained to her that offering me a discount if I should choose to spend more money with them doesn’t rectify the situation. I asked her to go ahead and refund my order since she couldn’t give me an estimate on delivery and had no details on the status of my order.
The net result was 3 hours later - no food and waiting 7 days for the credit back to my card.
This will be the first and last time I order with them. Next time I’ll just drive to Publix and save myself the wasted time.Show lessMrs I Love My Music
Great until the item isn’t available
Convenient and occasionally super fast but I once checked the map during delivery to see how close they were and I watched the driver stay in the same place on a road that was opposite the direction of the store and my home for over ten minutes. Did he go home for a while before bring my stuff? I don’t know but usually I get a better person. My only complaint about the app is I hate that I choose a replacement ahead of time and the shopper doesn’t use that information. I constantly have to check if I need to tell them the replacement again. And if the replacement isn’t available you get a refund instead of an opportunity to replace again.Show lessSherlockssister
Horrible customer service
I’ve been using this app forever, mistakes happen no problem. But the complete lack of customer service is ridiculous. I not only had an entire bag of groceries missing, I got someone else bag, and got an email saying someone would contact me shortly... no one connected me for days. I tried calling the number just rings and rings. I finally sent an email, finally got a response saying they needed more information? Um, ok? May 10th 31 items, 3:16pm delivery. I made the list of missing items the day of but have no access to that information now days later... and then no response 2 days pass and I sent another email!!
I don’t understand how I got someone else’s bag of groceries I’m missing a complete bag of groceries and no refund no email... really?
I won’t be using this service anymore. Extremely disappointed.Show lesskaiteree369
Pathetic customer service
I had a delivery today that was delivered early, before the time frame that I requested when I put in the order. I messaged the delivery driver advising I left work early to meet her, even though she was early and asked her to wait for me. She then proceeded to leave my groceries by the front door, in 80 degree weather, in the blazing sun. All of my perishables were spoiled, I had to drive to the store and replace them myself so we could have dinner. I messaged customer service, and they offered free delivery for my next order. They refused to reimburse me for the spoiled food their driver ruined. I am shocked by their insulting response to this situation. I will be filing a complaint with the better business bureau, deleting the app, and I will recommend everyone I know who uses Publix Delivery to do the same.Show lessach4811208
