Leave a Review Publix Delivery & Curbside
Unreliable
I’ve used Publix delivery app a few times. I would say 85-90% of the time, something is wrong. Either a missing item, someone else’s item thrown in your bags, or most recently, I never received my order.
I am sick with a cold and wanted to be responsible by not going to the store and spreading germs, so I placed my order. It had medicine, soup, and general groceries. I placed it around 5pm and it was supposed to arrive just after 7p. The shopper started, but halfway through stopped. At around 7:20p I messaged to see if there was an issue. She apparently had a problem and contacted help center, but never heard back. I was never updated. I had to reach out to Publix and ask them to cancel it. This was not resolved until 7:50p.
Lesson learned. Just shop for yourself and wear a mask.Show lessLittleSunsetSweetie
Stole $100 and did not care to fix the error
I live in SW Florida where hurricane Ian came and destroyed everything. I barely have any more and what little I did have I was trying to use for food as we have no electricity or water right now 5 days after the hurricane. When I was placing the order I didn’t realize a small little box was checked automatically for an instacart + year subscription. I never checked the box but to scam and take advantage they automatically check it for unsuspecting people. Now my account is overdrafted and I can’t get groceries and instead of giving my credits or sending it back instantly I was told anywhere from 24 hours to 10 business days. It’s such a horrible feeling having no money as it is but now I have an overdraft fee and can’t get food for awhile. Please pray for us here in sw Florida. Do not use this app if anything use Walmart I regret using this service. It has taken what little I have left and even extra with the overdraft fees.Show lesslovebunny47
Shame
Went to my North Mt Pleasant store to pick up my order, as I do weekly. I order deli sandwiches, they seem to take a long time otherwise. I submitted on the app that I was at the store, ironically at the register next to the pick up area. I asked this nice man if he was picking up my order, he was a special needs adult, very nice and helpful. This young kid comes up to him and says “give me the computer!” And proceeds to grab it from him. I asked him why he did that? He said someone else is waiting for 20 minutes and he needed to take care of it. I said, he is working on my order and you can have it when he is done. The kid starts yelling at me, and asks if he should give it back to him. I said, actually yes he should. He shoves it in his chest and storms off, only to have this woman start yelling at me. She said she has been waiting an hour for her order. She then says, I am so sick of you Mt Pleasant people…first, I am thrilled she called me a Mt Pleasant person, since I have been here three years and secondly, no one can answer the question as to why her order was more important than mine and why he would treat a co worker like that.
I could not believe what happened, I hope this bully is fired and the lady goes back to where she came from.Show lessPeanut322
Love the store…the app is a nightmare!! 😱😱😱
I love my Publix store DESPITE the fact that they do a HORRIBLE job stocking my flavor of Mountain Dew. The App is one of the worst that I’m forced to use.
When chatting with my shopper, the chat disappears within 1-2 seconds and stays out of view. Once in a while, during the shopping, you can see it for a second or two. I usually compensate by giving my phone number and asking the shopper to call me. I give them a bigger tip because of the hassle that THEY have to go through because of Publix.
My local store is great, except for the issue with the soda. I complained to management about an issue with the sushi and they fixed it IMMEDIATELY, which is great, because I buy a lot! 😆I’d buy a lot more soda if they would stock it. I don’t understand why they are doing such a bad job! 🤷♀️Show lessAdirondackdarling
IT ATTENTION NECESSARY App problem ongoing
When you send a message after delivery is complete to rate your shopper it auto closes after you select 1 star - i have to go and select my order then select rating and chose a second star and it auto closes then select rate again to select a third star and it auto closes and I have to select rate again and continue repeating until I reach all possible stars.
This has been ongoing for quite some time so if you are seeing increased 1 star ratings I am sure that is why.Show lessITHIREME
Great System when it doesn’t lock your account for double charging!!
My bank account has been locked. When you place an order, a “hold” amount is placed on your bank account for what it “might be,” which is perfectly understandable. After the order has been picked up/delivered, the actual amount hits the account and there is no “hold”. It worked great until this time. My bank has locked my account until this HOPEFULLY resolves itself when the hold amount is taken away when things switch from “Pending”. I called Customer Service and their response was limited to a, “cross your fingers,” but they will “escalate” it if/when both charges go through. Until this happens, however, I have access to nothing.
When the system works, it’s awesome! When it doesn’t, it’s going to ruin many, many days.Show lessWRyan-O
Searches with Latest update
Not happy with the latest update for this app. Now it seems advertising suppliers are getting placement above what you maybe searching for - example if I search cauliflower, there are 6+ items displayed before you ever get to see plain ole cauliflower such as frozen cauliflower rice, cauliflower Mac & cheese, cauliflower pizza crust. This is the same with a lot of products I search so some suppliers are obviously getting higher placement in the search. App is just ok. I will be forced to continue to use. I still go between Publix and Wal-Mart.Show lessBabs957
Super Easy Convenient! Confused
First time using this wonderful service! Thank you Publix Instacart! Although prices are very high in comparison to competition the conveniences worth it. However extremely confused at the end of the purchase when it comes to substitutions.
I understand not all products might be in stock but there must be some 2022 Technical Integration improvements!! The App (Publix) knows the Store Location and Delivery address and thus Very well know their inventory as it’s all electronically maintained these days. The App Product list should be based on available inventory. The substitution list should be minimal, not 85% in my case…but I guess that would cut back on Publix revenue if they didn’t capture the sale on an unavailable item… Definitely Not looking out for the customer in this case!! Thanks for alway accepting our hard earned money!! -penniless consumerShow lessHorneboy1
Poor Experience
Rylan substituted a Fat Free Syrup for the one I requested which was not fat free. Fortunately, I was on the app while shopping started and caught the error. I asked this shopper to ask someone in the back to determine if they had any Fairlife 2% but gave an alternative if none were found and the shopper proceeded to substitute stating no one was around. I said I would call the store and have them check and the shopper proceeded to substitute another item without my approval and checked out. I called and the Fairlife 2 % was in the back. Unfortunately, this shopper checked out knowing I was calling on the milk and thus my preferred item could not be purchased. I wish there was an option to take back my tip of $5. My impression of this shopper is shopping as fast as possible in order to maximize profitability without concern for the customer.Show lessMystriven
Not a friendly app
I placed a pick up order around 8am for a 11am pick up. Soon after I received this text “ We're sorry for the inconvenience, but your Publix order is running late because no shopper is currently available. We'll update you as soon as your order is ready for pickup.” That’s fine and understandable. However, I should be able to cancel if the order will not be ready by 11am. My husband was leaving out of town by 11:30am and I didn’t have a car for the weekend. I tried to delete the order but there was not option for it. After several attempts, I decided to order cases of water at the minimum requirement for a later pick up date since I couldn’t delete the order but I wasn’t able to change the pickup date. I’m going to have cases of water sitting at Publix over the weekend and I honestly don’t trust that I won’t be charged for the delay.
This is my first and last order with Publix. I’ll go back to Wal-Mart.Show lessonwardgo
