Leave a Review Publix Delivery & Curbside
Be careful!
They show you buy one get one free items and let you place them in your cart and even pay. Once your shopper is at the store they will message you and tell you that these items are not available and they preselect replacement options for you. Feels like they lure you in with false advertisement just to get you to buy groceries. You also have to pay delivery fees and pay driver tips as well. Not to mention that in the writing it shows you that prices are higher on the app than in store to cover costs for insta cart!!!! Use caution will never order like this again. How do we know the people in the store are sanitizing their hands while handling your groceries. Also they charged me about 30% more money to cover any issues but yet it takes them up to 7 days to refund left over balance??? Where is my interest for borrowing my money??Show lessjeffv1982
THE WORSE!!
This was literally the worse ever. If ic an give this no stars I would. I’m not the type of person to leave reviews but this was so bad I had to make one to advise you not to use this. I ordered a sub that said it would take 2 hours to get here ! I thought wow that’s a long wait but no matter they’re usually busy. 3 hours go by and nothing ! 30 mins after the shopper asked me what bread did I wanted when I already wrote on the instructions that I wanted white so I didn’t reply hoping they will figure it out. Another 20 mins later , frustrated I asked what was taking so long and he replied you never told me what bread !? They have my phone number and never thought to call if they really didn’t know ? So almost 4 hours later ? Poor customer service for almost double the price. Never againShow lessTuto5
Poor Customer Service
Rude and condescending. My brother tried to use this service and his order got dropped not once but twice. When he called to have the issue resolved and possibly be refunded, he spoke to a person named Jason who thought it appropriate to belittle my brother while he was frustrated by calling him “bud” and “buddy” and told him- the wronged customer- to “keep it professional”.
My brother called again after dealing with Jason to speak to a supervisor, and while speaking with her she started laughing at him.
Unbelievably bad customer service, use with caution. If your shopper decides they don’t want to complete the order, you won’t be told why and will have to deal with rude incompetence to have the possibility of getting your money back. I’m surprised and a bit saddened that Publix is associated with them; Publix usually has such good customer service.Show lessAshley10295
Ok needs some improvements
The app categories are not organized well. There should be a category for BOGO and organic items. Also BOGO only works in the app when you buy the exact same item.. not like in the store where you can mix flavors for the BOGO etc. You also can’t save items for easy access next time. You also pick the time at the end which I don’t like, i’de prefer it to be at the start. Also, there should be something to indicate them to substitute items (last week my item was out, they couldn’t get ahold of me and then I didn’t get my item), They should model the app to be like the Walmart grocery pickup app which is really easy and user friendly. I don’t mind paying more for the food to get Publix quality. I’ll keep using the app for now but am looking forward to updates.Show lessAnnieSp123
Convenient but atrocious cust svc
I love the idea of ordering groceries for delivery and this app handles the basics just fine. But one of the features I would like to enjoy is the ability to place an order for delivery several hours later. I do this while at work and want things delivered at night. The app lets you do this but every single time - not just sometimes, every single time - I do so the delivery comes early. Sometimes I’m home for this but not always, and if you’re not home they cancel the order. When I called to complain both the cust svc rep and his supervisor said they didn’t know how to fix, explained how this wasn’t really a cust svc issue and tried to explain that their algorithm for giving orders to drivers probably was the issue. i asked a simple question - how do we make sure this doesn’t happen next time? They couldn’t answer it.Show lessnoname0808
Expensive and dangerous
I had hurt my foot so decided to give this a try. I was upset with my first order because as stated on the app I payed higher prices to cover the service but they then charged a $9 service fee on top which is outrageous. They also messed up and charged me for both items with bogo deals. They fixed the pricing error but the rest they explained was they were a business...this was double charging.
I decided to try one more time before my trail period ended and that charge is $149 for the year. The person that showed up at my door was not who they said it was going to be on the app. A person who did not work for them showed up at my residence. The solution? They offered me a $10 credit towards my next purchase. Hardly comforting after putting my safety at risk. Also useless considering I will never use this again!Show lessnamless1234
Couple kinks in the process
If an item is not available, you’d think it wouldn’t be offered. The app doesn’t seem to be in sync with the stock. And the prices are not the same as in the store. So you’re not only paying a delivery fee and a service fee and a gratuity but you’re also paying more per item. The app also says that The service fee is 5%, but it is charging me 10%. I was told to just call the next day and get it refunded. Plus when you enter the option of a 20% gratuity, when the shopper can’t buy the item because it is not in stock, then my total is lower, But the original 20% gratuity is the same. Some problems need to be figured out…
It’s a great service to have when you really need it though. I can’t often get out because of health issues. So this is really really convenient for me and I do greatly appreciate it.Show lessFlorida aware
Lots of changes/ missing items
I can never trust that the items I choose will actually be available. My order tonight had 6 “changes”. Two of those were for a recipe that didn’t allow for changes, so I had to delete the other ingredients in the recipe after the shopper had already gotten those items. It’s never odd items either. One time they were completely out of bananas. Another time I had friends over and one of them required a gluten free item. It was canceled and no alternative was offered. This time it was cilantro, ice cream, green onions, almond butter, raspberries. The reason I use this service is so I don’t have to deal with the hassles of shopping, but I find I have to constantly watch my phone because of all the changes.Show lesskrisinashville
