Leave a Review Publix Delivery & Curbside
Several things wrong with app
If are using this app and service for a few things every once in a while it’s great but it has problems when trying to use for all of your groceries needs in time of COVID.
When ordering some things it’s not clear on details of products. If you order ground beef and there is just a picture and it don’t tell you the mix 80/20 or 95/15 or 75/25 you can easily get the wrong product.
Very few products let you see nutritional information and for many people with health problems that’s important, (low sodium or low carb and low fat diets) and we don’t want to shop or are unable to shop for ourselves.Show lessTerry_t63
Employees need to read instructions
Most of the time I get my deliveries from Publix delivery with Instacart I have no problems lately though ( like the past 6-7 deliveries ) most of the employees have not been reading the instructions, like on meats or other items like where it says instructions they don’t read them, so what’s the point in writing them down? and I think that should be addressed because when people order specific things I mean you should at least try to get the closest that you can to what they ordered and I feel like the employees need to pay a little more attention to what the customers want instead of just rushing through itShow lessQueenBeeLexx
Push notifications stopped entirely
In the last two weeks, the app stopped sending push notifications regarding the orders that were placed. Even when the shopper tried sending messages about the shopping, the notification was never sent. I didn’t know the shopping had been done until the groceries were outside my house. This is problematic because we ended up with refunds on things we could have used replacements instead. Other issues is that it is not always clear if you are ordering 1 count or 1lb of something.
The other major problem with the app is that for curb side pick up, if the app tells you to go inside to get your own groceries (which not sure why that happened), there’s no way on the app to scan the groceries. So even though the app tells you no one is available to deliver your groceries, you can’t go inside to get them yourself because you can’t scan them out to finalize the order on your app. I stopped trying curb side pick up after running into that issue twice a few months ago.Show lessN4TALI
Great app. Great service.
This is the best delivery app I’ve seen. I haven’t been out since April so watching my items being shopped and texting with my shopper gives me some outside contact and I can shop along with them. Most of my shoppers have been very nice and chatty thru the app. I always raise their tip even if they leave the groceries on the front porch instead of the backyard table. The virtual human interaction is what makes this app better than WalMart in my opinion.
This service also eased tensions when my son had to get a second job after his hours were cut so he can’t come by weekly or during normal shopping hours. Now we can just visit in the backyard 🥰Show lessDenise's Laptop
This app is good but needs improvements ASAP.
The app worked well until the groceries were delivered. Then a prompt to write a shopper’s evaluation locked me in and would not let go back to double check my list of purchases. It’s asking me to tell it if all the items were found but would not let me go back to check and compare with the initial order. So I’m being forced to choose before I can check. Maybe with a small purchased of a few items this wouldn’t be a problem. However if you had a big list what do you do?Further I was happy with my shopper’s job and wanted to give her credit but after taking the time to write a narrative praising her performance I got stuck in the “write narrative “ section and couldn’t go forward or back or clear. I got out of the app and came back in only to find my page frozen in the same location. No save button or next button etc. All else went well.Show less315-OTS
Worthwhile if you can’t get to the store
Marks ups on items for the service definitely add up and then with a tip on top of that can make this an expensive option. It has been worthwhile during this time of social distancing, but not a service I would use frequently going forward. Some shoppers are great at communication while picking out your items, but more than a few have been less than stellar such as charging for items not delivered, charging for incorrect items and in some cases not even buying the correct item. It can be frustrating if you are depending on an ingredient. On a positive note the service has quickly refunded me in the form of a credit for these items.Show lessMama hips
Items are marked up in app
I made my first order and when reviewing I realized that I was overcharged $10 even when considering all service, delivery and tip fees. The agent on the chat told me that the reason was because there is a policy that the retailer (in this case Publix) can mark up the prices of individual items in the app. Meaning that although you pay for a service, delivery and a tip, the prices on the app are marked up but you won’t know until you look at the regular receipt upon delivery. You would have to do an item by item comparison between the instacart and store receipt to see which items have been sold to you at a higher price. My biggest problem with this mark up policy is that IT IS NOT TRANSPARENT! You would think that a service fee would take care of this or that you would know which items are priced differently than store prices.Show lessNubiapin
Convenient during these times
I think people aren’t paying attention to instructions and options reading reviews. You can choose the option of no substitutes for items on your list, which of course means you may not get this item at all in any form. You can also follow along on list as your shopper shops and actually text with person, saying yeah or nay or whatever. I think it’s a well designed program and certainly gives a customer a lot of control over the shopping trip. Of course you hope for a good shopper and so far everything has gone smoothly with the ones I’ve had.Show lessKalistanna
Your app is impossible to use
The first time I used the app I was very pleased. My shopper did an excellent job, got exactly what I asked for with two exceptions and the substitutes were fine. I wished I’d tipped him more since he risked his health. My dissatisfaction is caused by the difficulties I’ve experienced trying to navigate your website. When I tried to delete items from my list for my next order, I couldn’t. The list showing pictures of my order sometimes only showed addition signs. Sometimes it showed subtraction signs too. But they didn’t work. I found instructions that told me to first click the word at the top right of the screen but there were no words. I don’t want to order the same things over and over. Duh. So how do I clear my list.Show lessimpossibleeverynameistaken
Horrible Customer Service & Inflated Pricing
My order was completely messed up. I received some items I did not order, and did not get some items the app indicated I did. I had a paper receipt which showed a $30 difference in the totals. Apparently some of the prices online do not match what the price at the store. Their representative made it seem like I was lying about my issue. I also had to send pictures of the receipt and the items I received, for some dumb reason. I felt like I was dealing with an insurance rep rather than customer service. Do they get paid to reject claims or to resolve issues? It was very difficult to discuss these issues via chat (it took hours) so I asked for a phone number but was given one that was not working. In the end, I don't feel I got the appropriate refund back. I will never use this services again.Show lessRandomUser042
