Leave a Review Publix Delivery & Curbside
Customer Service at it’s best
As a Caregiver during this pandemic, it’s not always easy to run out and pickup groceries for our loved ones. Placing a groceries list in someone else’s hands at times can be challenging. I had the best experience with my shopping today! She was from minute she received my order, texted me and asked if I had any special requests. She was texting me
during the entire shopping list, I felt I was there selecting my own items and making changes together!! At the end of the shopping list, she once again asked if I had any instructions on the delivery. Wow, A1 C/S!!Show lessM Smyer
Terrible Delivery Service
I ordered my wife lunch from Publix and made all the choices for alternatives or refunds if the items weren’t available. The main course for lunch was a cranberry chicken salad, the delivery guy didn’t substitute it if unavailable so a few sides minus main course was getting delivered. I tracked him to the location in the app and told my wife it was there then POOF order cancelled AT THE LOCATION. Apparently I needed to hold his hand up the stairs because I missed a toll free number call to my cell that looked like SPAM with no voicemail message left. Ordered lunch via Doordash and it was simple fast and on time. Later I get an email that said I’m getting charged $15 because I wasn’t available to take the call! I’ll dispute that charge with my bank and deleted the app. I love Publix but not this service, the store has nothing to do with and can’t help. Save your money and time - don’t bother with this app!Show lessI dont care use any name!!
Worst InstaCart Deliverer Ever
This delivery person should be called an InstaFarter not an InstaCarter. I ordered 11 items, I received a phone call 1 hour later from an unknown number but when I answered the person hung up. I dialed back SEVEN TIMES and they refused to answer. Finally, I was forced to call Instacart customer service who offered me a refund but I didn’t order a refund I ordered 11 items which I didn’t receive and the Instacart delivery person was completely unprofessional. Do yourself a favor, you never know when you’re going to get a lazy, unprofessional delivery person. DON’T EVER OFFER THE TIP IN ADVANCE, wait to see the quality of service prior to tipping. In this case if the delivery person had simply sent a text on the app stating they were unable to find 7 of 11 items ordered I would have told them to cancel. However their pea brain didn’t find that necessary and now we find ourselves with this MESS! The one positive thing I will say is Instacart support supplied me with a refund as when they looked into the matter they realized I was completely in the right and their delivery person was completely in the wrong.Show lessIt co$t$ too much
First delivery order
Haven’t felt well enough to drive this week. Thought I’d try delivery by Instacart. Awesome first experience. Selections of fruit and produce were as meticulous as I would have chosen. Everything bagged nicely. Delivery an hour earlier than expected. I failed to select a substitution for one item and ended up with a similar but significantly less quantity than I ordered. I just need to be more thorough in the order process. I’m in the free trial period but for a little less than $2 a week for the annual fee, I’d spend that in gas running back and forth.Show lessGar934
Search engine?
The app gets some groceries out of my dreams and into my car which is what’s most important. However, the search engine could be improved considerably. E.g., type in “fat-free milk” and it may list yogurt, sour cream, almond milk & a host of other products before any brand of fat free milk. And the different brands of fat free milk will not be grouped together when you finally get to any fat free milks. I’m not 100% sure it’s not by design: virtual version of intentional distraction to get you to buy something not on your list. Since I plan meals out carefully accordingly to calories, macros & nutrients needed & buy & prepare so as to waste very, very little I stick 100% to my list. So this thwarting is 100% inconvenient and 0% helpful.Show lessSeeking joy
Lost the group cart feature
Update. Now they’ve lost or deleted the group cart feature which was the best feature outside of being able to add instructions for certain items. You had a good thing going and I don’t know who screwed this up but they need to fix it.
App is continually developing New weird bugs. It’s really annoying. Current issues include communication with the shopper not appearing in the chat box portion of the app if they send a photo all text disappears from the chat portion of the app. Also if you try to switch to text as your preferred method of calm communication once they close out your order, the app decides to then display an alert your phone for every message you take back-and-forth despite the order being delivered and on my kitchen counter my phone is blowing up with every text we made.Show lessCartman Skywalker
4% added service fee on every order
I enjoy Publix delivery immensely because I love their products and I’m not able to get my own groceries due to physical limitations; however, I am very disappointed in the 4% service fee Instacart has added to each grocery order placed now that it says covers background checks and other costs to ensure they have the best employees possible to serve our needs. Instacart has already increased their monthly fees at least once and I am furious about this charge, especially since I’m on a fixed income as a senior citizens. I may have to seek out another delivery service or go somewhere to shop where there is no charge at all even I do have to carry my own groceries inside.Show lessSand, Sun & Surf
This Service Saves Me!
I’m disabled, and my mother is elderly and disabled. Oftentimes if I am in a flare up, or just not particularly feeling well that day, but need groceries, this service has been a GODSEND. I love that the shoppers keep communication with me, like if something is out of stock, and I always know exactly what’s going on, and when I will get my order. I’ve had bad experiences with other big blue-colored chain stores we won’t mention, where there’s no communication and you basically get what you get, and you never know if you WON’T get something that you really need, until it gets there. Very frustrating. So now I stick with Publix. Thank you so much for being such a life-saver!Show lessHeather K.H.
Love this app!
We’ve been using other delivery for years and the pricing seemed right until we discovered Publix Instacart. Not only do they give you a more accessible experience, but you’re able to speak directly to your shopper from the store about your order. They send photos of other options if a product is out of stock and it’s simple to add last minute items. Much faster, much easier and much CHEAPER. Definitely using this delivery service from now on!
**the chats do lag every now and then but refreshing the app usually works it out.Show lessknfranklin978
One of the worst mobile ordering apps
Instacart Publix is one of the worst mobile ordering apps I use. Inventory is never accurate. The search is horrible. You could search “Publix Greek yogurt” and you won’t find it until you scroll all the way down and ask it to load more. They also recently introduced six sponsored items for every search, which means you’re going to scroll down twice past a bunch of irrelevant items before you even get what you’re looking for. Search “cheddar cheese” and you’ll be presented with sponsored items for all other kinds of cheese, but most definitely not the one you searched for. The chat doesn’t update without refreshing the page (and sometimes restarting the whole app is necessary). The app reports you get to the store well before you actually arrive. You also can’t change your car color/type until it thinks you arrive, which often confuses the employees. Everyone else (Target, Sam’s, DoorDash) has this figured out but Instacart must have some of the worst leadership or developers or Publix is an awful partner.Show lessBrand0n13
