Leave a Review My Viasat
No major problems
Ok I have had this internet company for about 3 years now. I haven’t had any major problems with my internet or the company it’s self. They are very quick to fix any issues that do arise, being general maintenance of the satellite equipment, or if they need to reboot my system for weather related issues. They are all very respectful. I pay $99 a month for unlimited high speed, and don’t deal with slow speeds at all. I don’t know if I just have a good area, but I definitely would recommend getting this companyShow lesslishDugas14
Horrible service!!
I have had this service for a little more than a year (I have very limited options where I live). First off they make you sign a 2 year contract because they know they provide horrible internet and no one would ever stay more than a couple of months. I am constantly trying over and over to get my tvs to connect to the internet. The internet goes down multiple times a day. It is definitely down more than it is up no question. And the customer service is made up of people that barely know English and are no help at all ever. 100% do NOT recommend. Try any other internet. This wouldn’t even be worth it if it were free but it’s not it’s $100 a month. Save your money and look elsewhereShow lesshake ehiebeheo
Absolutely the worst internet service ever
I’ve used this internet provider for about 4 months and ever since then all the company had done has made one lie to me after another. I was told when I I first had it installed that it would be $65 for the first 3 months and then $99 after that. When my first bill came it was $99 so I called the company and asked why it was so high and they made all kind of excuses for several different fees I was never told about. Then when the three months was over I called again because my price was $130 when it should have only been $99. I have called this company several times over the past 4 months to try to get my internet fixed and all they seem to want to do is charge me more money. It rarely ever has good signal my television spends more time buffering than it actually does playing and when I call to try to get it fixed they tell my I have used all of my data. I’ve tried to tell them that there is no way I’ve used it because I don’t watch but maybe a hour or so worth of tv in the evening times and most of the time it don’t work anyway and all anybody can ever say it that “ I’ve used all of my data would I like to purchase some more”. Everytime I call all the want is more money and I’m already overpaying for the sorry service as it is. This is the absolute worst service I have ever had if you are thinking about going with this company be ready to be lied too and screwed over because that is all they do.Show lessJohnathan454
Free advice: Viasat internet is not as promised
When I first spoke to salesman about getting Viasat internet service, I explained to him that I have 4 streaming TV services that I love, plus several devices in my home that use internet, so I was skeptical satellite internet would be good for us. He assured me that data was unlimited and even on sale for $70 for 90 days, and there would be no problem using my streaming services. Totally untrue. I was signed up for lowest tier, and less than 2 weeks went by before I had no internet service at all. Finally got through to a Viasat rep who explained about high speed data vs standard data, and that my “allotment” for hi-speed had been exceeded. I am now paying $150/month for 150GB hi-speed data, which allows average of 5GB of data daily of hi-speed data, & which gets exceeded every day with only 2 smartphones in household, with no streaming services used at all. I am more than frustrated and furious because I was lied to. I have lowered resolution on all tv sets in house, plus all apps I can think of that “might” use hi-speed data, and will still run out of allowance before end of month, and this after buying an additional 60GB of hi-speed data for $60 MORE dollars. I signed up for Viasat less than a month ago, and hate it. Beware!Show lessrocarmo
App is almost useless
The app supposedly helps diagnose issues. It’s very unreliable. I’ve used it when the internet is down, and it will say something different each time, even when used several times in a row. First time, said dish alignment problem, next time (a few seconds later) said everything was fine, after that said modem issue. So I decided to reboot the modem through the app; it did not reboot the modem and I had to unplug it to reboot it. Turned out the reboot got me back online. The issue with unreliable diagnostics has happened before. I use the app to monitor my usage, and that’s all because the rest of it is unreliable.Show lessDianeJ in OK
Absolutely would NOT recommend!
I’ve had their service for almost a month. Was promised that the package they recommended would cover what me and my family would need. I was already calling on day two of having service because our internet wouldn’t connect to the tv or phones if one or the other was on. The internet box (modem) would kick on and off. I’ve called numerous times this month to be told every time my problem was we used up our internet usage. There’s no way we could if we couldn’t even get the service to work properly at first to even use. I just now purchased the extra data as bad as I wanted to and it still isn’t working. Everytime we call, we get a foreign person who absolutely has no clue how to handle our situations and I’ve yet to speak to one I can understand vise versa I know they can’t understand us to properly resolve our situations. I wished I could of read the reviews before hand before I signed up with them. This company is a absolute nightmare to deal with and is a crook. If it doesn’t start to get better by next month, I will be disconnecting with them & go back to Hugh’s Net and file a complaint with The Better Business Bureau. Please don’t fall for Viasat lies and becoming one of their many victims!!!Show lessxxrrttvv
VIASAT MOBILE APP
Works great! Just click on the app and it shows you everything! How much data you’ve used, what plans are available, and you can purchase more data if needed.schuettdog
Data disappears while modem is unplugged
dissatisfied with this service, we have 2 separate systems but just one dish so I have to unplug one when not in use I keep one for use during off peak times and the other one with higher data plan for use during peak times 7pm to 11pm and I just bought extra data for the 7-11 one and used 8 gb last night on day I bought data and unplugged it at 11 and started using the other system to save the high speed data , just plugged in the modem to use during peak time and it says that half of the 30 gb data is gone! 8 gb of data disappeared from my plan during the night when the modem was unplugged! DO NOT USE this company they are thieves and will steal the dataShow lessfrankiefingers4
Terrible
I got this service because it was available in my area and I wanted to try something new . The service is TERRIBLE. Do not buy with them ! They overcharge for extremely poor service . I have 100gb of data per month and even with the data it’s absolutely horrible . Spend the money and pay for better quality internet service .Show lessReddddddddddddyvvhbhbvhv
Terrible
The service is awful. After a few months speed drastically reduced. We pay $160 for unlimited Internet and speed is only decent for about a week. They say after your cap you still have internet access, but we constantly get “no network detected” or “no internet access” messages. When we haven’t hit our cap, we still are plagued by buffering, loading, and connection issues. They always blame it on the devices.
The app itself is buggy - doesn’t load all the way, doesn’t respond to clicks. If I had another option for internet, I’d take it. But sadly there’s no other provider in my area that’s any better.Show lessGillsl23
