Leave a Review My Viasat
The App is fine, It’s the Viasat internet service that’s horrible
Was told that I could stream 2 TVs on the middle package no problem, all month on my high speed data and that I was being connected to a different kind of satellite that wouldn’t bog down when everyone got home after work, school etc.
I ended up on streaming 1 TV at night after 9pm until about 11pm. (Can only watch TV when my children are in bed) After 2 weeks every show or movie started buffering non stop. Couldn’t figure out why? Well when I reached out I was told to upgrade my package. So pay more than $110 a month for a couple of hours of tv at night? When I was told I would be able to stream from 2 TVs no problem for that price.
I have expressed these issues with this company and how I felt lied to and dupped into using this company just to be locked into a 2yr contract. My advice to anyone looking into this internet service is to just not… you’d have better luck running off your phone’s hotspot.Show lessBCains816
If it was available I’d have only given the app and internet service 0 stars
As many of the reviews I’m reading, the app and service is full of it. You have no idea what you’re paying until it comes out of your account. I’ve been with Viasat for almost 2 years (can not wait for my contract to end soon) I’ve had the most expensive plan down to the cheapest plan and it seems crazy but since I said forget it and went to the cheapest plan I’ve been getting the best service. (Still horrible.) May 2022 can not come soon enough!Show lessDestinyb94
So Bad.
This review is mostly for the app itself, because if you have the app you already know how absolutely horrible the WiFi is. The only reason this received 2 stars instead of one is the app, kinda, works. Kinda.
It’s good for checking your WiFi usage. But if you’re trying to pay a bill forget about it. We have autopay assigned to an old card, and if we try changing it through the app it simply doesn’t work. The “submit” button for new card information doesn’t do anything. But hey, maybe that’s just my extremely slow overpriced WiFi doing that.
Then you think okay maybe I’ll just make a separate payment, nope. Our WiFi bill is roughly $140 (for only 50gb of high speed data, keep in mind most phone plans offer more than that, but that’s besides the point).
When you go to submit a new payment, enter whatever amount you want, it will always say “please enter an amount more then $0”. So that doesn’t work either.
Horrible app. Even worst WiFi. The fact they can provide you high speed data at all shows it’s possible, so limiting you to 50gb for $140 is insane. They’re taking advantage just because if you’re required to get satellite, that means you don’t live in an area where cable WiFi is available, and are desperate. I can’t explain my dislike for this app, and this company. But I guess overpriced laggy WiFi is better than none.Show lessCthorn1230
No Internet - Instructed to go to App that does not work
Internet is not working and has not for several hours. Called VIASAT and told there is a 421 minute phone wait. Instructed to use this App, which gives you a server error message. Nice of VIASAT to keep you busy with no results but frustration in how poorly the company performs. Glad it is not a life or death situation.Show lessFooled by VIASAT Yet Again
Face ID, app performance
I'm pretty sure this app used to have Face ID. It certainly doesn’t appear to have it now. Hopefully this can be reinstated, or employed, if I'm wrong about that.
Hard to understand why this app takes so long to get loaded and ready for use, even using a fast fiber connection. Any number of other apps load 10x as fast. You can't change the physics of having to transmit 22,000 miles into space and back, but I know it's possible to write an app that performs much better than this.
Viasat service itself for us has been pretty much as promised. 15-17 down and 3-5 up, before reaching the data allowance, after which there can be some throttling. The real problem is the latency. You need to wait a few seconds for something to begin loading, but the actual loading is fairly fast. You wait 5-7 seconds for a video to load, but then you can usually watch it with no buffering, at least on a phone. TV not so much. There are faster plans available, but we're already at $96 a month!
Viasat has been a lifesaver for us, with the alternative being no internet at all. We are very grateful for it. However if and when Starlink service becomes available, we'll have no choice but to switch. In the mean time, thank you Viasat for being there!!Show lessGeedubya
Last Update
With the last update I lost the ability to see the names of the connected devices. I can still see the total number, but can’t identify any of them. It is also harder to navigate the remaining functions. It is a change, but definitely not an improvement.Laser_66
Nothing but issues not worth the high cost
I’ve had continuously upgraded my plan because I always would run out of prime data speeds, if you can call it that. ViaSat runs up your data usage even when you have nothing connected. Just like another customer mentioned on here earlier, it’s true and they will not admit it’s happening. I’ve called their technical support to find out why a gig of data was added to my usage when nothing was connected overnight. I took screenshots of this happening many times. After getting nowhere on 3 calls and 4 hrs of my time I gave up. They don’t have a network support staff to figure this out, because they don’t want you to know. They tell you you must have had something connected to the network and using data and didn’t know it. Like we are the stupid ones. I’m stuck paying the big bucks to work from home for a long time since I live in a rural area until my contract runs out.
Now the latest app update has major issues. After I updated i, all it can do is stay in a loop of building my account and doing it over and over. Deleted the app and reinstalled still broken. Very unhappy client.Show less2sbey
Pay $204 a month had it for less than 2 weeks and it’s absolute TRASH !!!
No stars is more like it !! ... So I’ve moved to a remote area which only offers satellite internet. We had been using Xfinity in our old house and it was WONDERFUL. I knew not to expect speeds from viasat like I got from Xfinity but I did expect to at least be able to connect. I don’t know how they are still in business. I think we as customers are being ripped off by viasat and need to come together and do something about them. This company is stealing our hard earned money and taking advantage of the fact that no one else offers internet in their customers area. I had a choose of this or Hughes net. Needless to say , I should have chosen Hughes net. Viasat should be ashamed of themselves for telling ppl that the internet will work just fine for this , and just fine for that and then get it & not even be able to connect. I am currently sitting in my driveway connected to my cars wifi Bc the internet I pay over $200 a month for that is right inside my home wouldn’t even connect for me to do this review. I thought that if I could save just one person from spending their hard earned money on this garbage of a company then it worth me coming out in the cold and using my gas to right this then it’s worth it. Fix this trash you are giving ppl viasat !!Show lesslivinglifelopez
Very outdated
This app is among the worst I’ve ever reviewed. Really deserves only 1/2 star. It doesn’t even re-orient. It’s written for a small phone about 10 years ago...before the advent of IPADs I think. It can’t switch from portrait to landscape and it takes forever to load. It takes at least 30-40 seconds before you get where you need then only gives you very basic info. But given VIASAT is a mediocre internet service provider I suppose that’s understandable.Show lessDrewDwyer
Superfluous graphics, but functional data.
To get your data usage amount you need to watch a childish cartoon.
The live tech analysis is nice, although it sometimes takes a second try.iamhondo
