Leave a Review Step
Great but I’m leaving because of new fees
I would like to preface by saying I personally recommend a step account to everyone who asks me how to build credit before you turn 18. It really is great! My problem however is that it’s marketed towards teenagers (who by no means make very much money) as a “free” banking app and you can build your credit by using this card……. BUT with the new update for anything less than a 20 transfer will be charged a fee. The vast majority of every teenagers purchase is less than 10 dollars at McDonald’s. This just especially upsetting because there is no financial justification for this new charge! Step has been doing great and growing very steadily and there only one reason to blame for this new fee… money hunger and penny pinching greediness.
I still will continue to recommend step to teens who I know who spend more than 20 dollars at a time but I myself will be leaving for this cause.Show lessburnmangames
Developer Response
Hi burnmangames! Thank you for sharing your experience with us. The best way to avoid this fee is to fund more than $20! We understand that the average *spending* amount for teens is less than 20, but having more than that in your account at the time of spending is great banking practice. This way you can keep spending with your Step card to build credit. For more info, please reach out to us! We’ll also be sure to share your feedback with our team. Thanks for being a part of Step 💙💗💛Well Designed and Financially Helpful
I have been banking with Step for 2 years now. And, as a teen myself… being able to get a jumpstart on building credit history before 18 is something I believe is very crucial. I am so glad an app like Step is so available and able to offer that to millions of teens. The card itself is amazing, it is a credit card. However, you can only spend what is in your account, so no over-drafting or debt! Additionally, I haven’t had any issues, refunds are always fast, customer service is always helpful and kind, and the app itself is very thoughtfully planned out and designed. I enjoy it thoroughly. As a result, I have decided to try out their premium program, Step Black. I have been nothing but satisfied and hope they continue to improve. I have recommended this company to many of my friends and colleagues, all so far have been satisfied as well.Show lessAngryAppleBoy#1
Developer Response
Thank you so much for your incredible review, AngryAppleBoy#1! We are elated to hear that Step has been a crucial and helpful part of your financial growth. We're also excited to know that you've become a Step Black member! Enjoy those benefits :). Thank you again for your review and for being a part of our #StepFam 💙💗💛Cryptocurrency recovery
I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 80,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 280,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of itech koa. So i file a report and he was able to help me get back all my lost funds within two weeks. I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to itechkoa@Gmail.Show lessPrinceanieinterior
Not adult friendly!
I stayed at a hotel and used my step card on June 1st with a hold of $225 for the hotel deposit. I checked out the next day and didn’t see my deposit until July 2nd! The hotel had confirmed that they released my deposit the day I checked out and when I would message the customer service through the app I was told that they can hold it up to 30 days which yes is a thing but only if the hotel has an issue which wasn’t the case so these companies are making money while holding my money giving me the run around why the bank they deal with won’t release it! No issues so far with my kids account, but what happened with the hotel incident for me is a red flag. If they would have kept my money I really had no way of holding them accountable and that was a little stressful. It was just $225, but I’m supposed to be entrusting these people with my money and for absolutely no reason takes off for 30 with money that was for a specific purpose, not a free ticket to take what you s mine for any amount of time because you found a loophole to make interest off other people’s money.Show lessNothanks907
Unreasonable account suspension
I have been using step for around two and a half years now, my mother is the one who sponsored the account for me since I did not have a card nor a place to keep and spend my money especially for online purchases. 2 days ago my account was suspended for violating the “tos” and “step card agreement” when I have did nothing to have my step account suspended. They also suspended my mothers account as well. I emailed and chatted with with Mal to see if I could get my account opened again even giving them a full explanation on why they may have thought that I violated one of the rules and all I got sent is multiple links that explains why It may have been suspended. My mom also contacted them she also got send the same links. After multiple attempts of trying to contact them to resolve issues and getting no where I just eventually gave up. The app itself is fine but I just feel like there should be better ways and more options to get help from the customer service team.Show lessCaleb Raquel
Developer Response
Hi Caleb, we're sorry to hear about your experience! It sounds like the ability to fund your account has been limited as part of our safety review. Your account security is our highest priority - please be sure to check the email address we have on file to help resolve any issues and respond directly to the email sent by the Step Safety Team with their request. 💙💗💛Best card ever
This is the best prepaid card I’ve ever used, the others I used cost too much to upload money and you have to go in stores to upload money and they charge you to upload your money to the card and the card charges you so many charges monthly charges,charges you to put money on their cards, STEP is the best so easy to use no charges to upload money no monthly charges best card I’ve ever tried and I’ve tried over 50 cards 💳 thank you STEP I recommend this card to anyone easy and headache free thank you 😊Show lessCaligurl209
Why I hate step
If I could give a zero stars I would but I have use step since 2021 until I was told I could send money out or spend my money due to a limit. I had read the policy on the limit it said it resets every 30 days unfortunately it’s been 2 years and my money is still locked on my account and I can’t get it off or withdraw it bc it’s saying I’ve reached a limit long story short I want my money off this app or I will be going to court to sue that you’re a scam and take money and lie about a limit after 2 years and for further more you don’t even have a number to communicate with people I am tired of talking to bots and I don’t want the response of saying aww looks like you reached our limit bc it’s been 2 years and my money is still lockedShow lessThey.adore_kira
In love
Now a days everything is electronically…. Like we use to have pay phones ☎️ but now everyone has cell phone tables …etc so even if we don't want to we have to learn to use it…..I enjoy all apps but this one I love… i can send my kids money and see how they spend it on and make sure that they save with the savings … 2 in one without using bank and being able to take out money at my favorite stores Target and Costco for free is a plus 😉 whoever invented step gets a 5.0 from me bc it really helps getting my kids on board with their education … no good grades no vbucks 😁 or allowanceShow lessLizWizzz
We enjoy it
We have been using step for a long time and we never had any issues but I am noticing there are better cards for teens out there more advanced apps more of a debit card for my kids with more flexibility. I don’t like that anyone can open my app without a passcode or face that should really be changed. The app seems a little outdated compared too green light my son receives his direct deposit in step but I may switch too green light since they have security when signing in and more flexibility in the debit cards this one is more like a prepaid. I would stay if they updated the app let the kids design there own debit cards and make the card a debit not a credit not teaching them much since they don’t have too use the terminal when purchasingShow lessMom2twoweirdos
Step problem
I’ve Been using step for a long time a recently I lost my Step card so I ordered a new one I have to order a new one that came everything was going good that’s when I tried to add a new one to my Step so I added it to my Step and now I’m trying to add it to my phone every time I try to log into my Step and wouldn’t let me log into my Step and it always says you have to put a Social Security number so I put mySocial Security number and I’m trying to log my step and it won’t let me login and I’m trying to do this for months now and I can’t even get into my Step anymore and see my stuffShow lessdestinyshabazz
