Leave a Review Step
they locked my account
i saw MULTIPLE reviews with a similar issue, we transferred money from paypal & venmo and the next day i was locked out and my account was deleted for suspicious activity. the only response we get is “you violated terms” they never tell you exactly WHAT you did, they delete ur acc with ur funds in there & never respond. i’m still so frustrated because i had so much trust in Step Mobile. And i can’t even make a new account so now my funds are just sitting around waiting to be transferred somewhere. i was able to get my funds back luckily but now i no longer have a card & bank which causes a lot of issues for me. no words can explain my frustration. plus, the customer service is terrible, it’s nearly impossible to reach them. and i noticed so many people had the same problem as me, so i’m very disappointed in Step Mobile.Show lesswinzzafred3
THE BEST
The step card is the absolute best thing ever. I’m 16 and there’s not many options banking wise for me due to me being under 18. I love step because there’s seriously NO hidden fees. Everything is free from getting the card to actually putting money in your account. It’s super easy to use, it takes 2 seconds for me to add money from a debit card. Another one of my favorite things about step is that my parents can send me money instantly, I don’t have to use their card anymore to make online purchases or to buy things in the store. I just started working at my first job about 2 weeks ago and now I can even cash my checks in on step or use direct deposit! Guys, if you’re thinking about whether you should make a step account, do it, do it, do it!!!Show lessdet234456
Developer Response
This is what we love to hear, det234456! Thank you for being a part of Step 💙💗💛Issue/Bug: Error message when trying to get into the app.
In all honesty, this app is great, but there are bugs that need to be fixed. I was trying to get into the app today, but a error message popped up. It told me to retry, but that didn’t work. I read another review with this problem from 5 months ago, and I guess they haven’t done anything to fix this problem. I re-downloaded the app, but it wouldn’t let me get past the page where you put in my email. I closed up the app and re-opened it, and it happened again. Please fix this, I have $30 in my account and need it back.Show lessashtonl0914
Keeps Declining
I’ve been using step for what’s about to be a month and up until 2 days ago I had no problems whatsoever Until I got hungry a few days ago and asked my dad to put a little bit of money into my account so I could go to the store for some reason the money he was trying to transfer kept declining I ignored and said I’ll just by what I can so I go to the store and get my things when i rang up my items at the register boom my payment has been declined Instantly I’m confused and embarrassed so I ask for my card back I leave and think maybe it’s something that’s wrong today I’ll try somewhere else tomorrow and that day was today I go to another store to buy some snacks and the exact same thing happened and I can’t even get into the app because it keeps saying that its having problems loading I need to know if something is happening with my account that is making it to where I cannot buy anything.Show lessAlmightyDC
Developer Response
Apologies for the disruption, AlmightyDC! We experienced a bug causing some customers to have trouble loading their Step app, but we’ve since resolved the issue. If you’re still having trouble, please be sure to delete and reinstall the app. Let us know if you’re still having trouble at hello@step.com - we’re here to help! 💙💗💛Great way to start your financial journey
The card looks like a real pre-paid card and it was so easy to start my mom and I had no problems so far. If you visit the website it may answer all of your questions it is like cash app but for teens you can request money and send money and you can send a note with the money and it is so easy to buy what I want, you can choose what color you want your card and I think you should give it a try. I don’t know why some people are giving it a bad rate I think they are just trolling over all it is a good app. I also forgot to say but it is free of charge so it cost no money to start. Good luck with your financial journey 👍🏽.Show lessmyiah901
They disabled my account
They told me that they had disabled my account due to an safety issue. Sounds reasonable right ok now let’s go into detail. Not only did they disable my account but they didn’t even tell me why I tried to buy something and was wondering why my card wasn’t working so I messaged them on the app and they told me that they had disabled my account due to an safety issue but they didn’t tell me what safety issue to be exact and I also barely use my card since I was trying to save money and I can’t withdraw the money from my card considering that it’s disabled and they won’t let me do anything and my guardian can’t even send me any money anymore. I had exactly $500+ dollars saved up in my account and then they had disabled my account so I now don’t have access to my money or my account and I said this to say if you wanna keep your hard earned money don’t download step consider yourself warned.Show lessbitchidontlikeyou
Too many issues
When I first started using the app I didn’t have any issues. The most I kept in my account was around 30 bucks. I had used my moms PayPal to find my account and worked perfectly fine. The second time I used PayPal, I funded $80 into my account. They flagged that transaction as “suspicious activity” and blocked my account from actions. IT HAS BEEN TWO MONTHS. I cannot take the money out, spend it, or add more funding. They requested proof of the PayPal transaction and a form of identification from my sponsor. My sponsor sent the requested documents and they keep asking for more personal information. It is very frustrating having money that I cannot touch. It all feel like a scam and like they just want to steal your money. If I ever get my money out, I’m never using this app again. There is just too many issues and personal information is always being asked for. Nothing is ever enough, more and more just keeps being requested to “lift limitations”. I don’t recommend this app. Please save yourself from the countless headaches. I hope I’m finally able to have my limitations lifted. They deserve zero stars.Show lessShdjfidbdiskfbdiekd
Developer Response
Hi there, we’re sorry to hear this. It sounds like your account may have been been limited as part of our safety review for your protection. As your account security is our highest priority, the Step Safety team will reach out to the email address we have on file to collect additional documentation if we haven’t already. Please be sure to follow up with us there by replying directly to our email. Thank you for your patience and understanding!A new sponsor.
I love the app it’s amazing. But the only problem I am having is my mom not wanting to have a passcode on her phone, and the app requires you to have one if you want to join step. I have a password to get into my phone but it’s my mom who just won’t have a password because she doesn’t want one. So I have to ask my sister to be my new sponsor who is 21. But there is no article that helps you find out how to get a new sponsor. With out a sponsor that means I can’t really use my card witchy is going to on its way . So please tell me how to find a way to get a new sponsor. I do not want to cancel with this banking for teenagers.Show lesscmontanez01
This app is one of a kind!
Ok this app is AMAZING!!! I’m 14 and me and my friends find this app so helpful, we like to go shopping together a lot and obviously can’t bring our parents cards with us because it’s theirs, so we usually need to carry all of our money and we are always losing it, then we have to recount and all of that but STEP!!!! Step came into our life’s and we are SO THANKFULL!! And our cards came into the mail pretty fast! My parents can send me money and I can send money back! Same thing we my friends too! And also if you are a teenager and want to download STEP your going to need parent approval and you parent has to get the app also they they know what you spend your money on and who sends you money and also what money you send!! Overall this app is the best! Cash app and Venmo all have fees when STEP doesn’t!!! I hope this review helped because honestly from my experience you should 100% GET THIS APP!!!!!!Show lesscloudytings
Developer Response
Hey, cloudytings! Thanks so much for taking the time to share your feedback with us - we’re so glad you’re loving Step! We’re happy to have you as part of the #StepFam! 💙💗💛I love step
Honestly i was so scared to ask my parents for this card. But once I did it was so easy. I love this card so much. It helps me learn about cards before i’m 18. I was a bit scared about my credit score but then saw it can only positively affect your credit score which made me feel happier. the only thing i would like to add is deposits in ATMs would be so helpful. My parents don’t add anything to my step card. It is all my money but i would love to be able to add the cash i have into my card without going to the trouble of my parents having to do it. I also have one question. if you join the app under 18 but are about to turn 18 what happens?Show lessKassy:))🦧
