Leave a Review Step
I need help logging in
Hello step! Recently I started to use this app and I love it, but my main concern is the log in options. I just want to know why there is only one option for logging in. Recently I had to reset my Apple ID which caused me to have to log into everything, and yes even though it’s quite irresponsible of me, I used the opposite of my main gmail to log in just in case it wasn’t legit. When my phone got reset, my gmail accounts did also. The account I signed in with, I can’t remember the password or name of the account. I’m currently experiencing money problems and if I can’t log into my account, I’d just have to go to another app. Im honestly really worried because I currently have money on there. I don’t know if you can but I was wondering if you guys could change my email?.. I tried to do it from the outside but even then it wasn’t working. I’m seriously concerned and really worried because now and days no one really carries cash which means I have to adapt. Btw, my phone number to the account is my actual phone number but the gmail isn’t. I thought that I could find some sort of way to get a verification sent to my phone number but I just couldn’t.Show lessappleoly
Developer Response
Hi there, we're sorry to hear you're having trouble with getting back into your Step account. We can check into this with you! Please send us a message via your Step App, or through email at hello@step.com. We look forward to getting you logged in with Step again! 💙💛💗Amazing card and great service
I’ve been using step for about a month now, and I’ve never had a problem! The sign up process was very simple and the physical card shipped almost instantly, and arrived only about a week later. Setting up a parent sponsor was no trouble, and neither was linking my debit card. I’ve only had to contact support once regarding a question I had and the response was within the hour. Overall, I definitely recommend this card for anyone interested in building credit, or just a nice card with great support and no fees!Show lessfgbhytgbhy
LOVE THE APP
Ok so I been with step since 2021 of April and I haven’t had any issues until lately my mom stop sending me money on step and I told all my friends to join so that way I get $10 but they all said their parents said no or that they with a another teen banking like gohenery or greenlight and in step sometimes I wish we didn’t need a debit card or a bank to send money to our step account like I wish we can just press the add money and we can add any liner of money we want but if anyone wants to help me out my step user is $angelinaochoa10Show lessAngelinaochoa37
Listen I love the app but…
I am 12 almost 13 and I had gotten a notification that my credit card numbers were compromised, when I looked into this notification further I noticed there were five, FIVE purchases on an adult site, reminder I’m almost 13 but when I tried to report this as ‘suspicious activity’ step did absolutely nothing to help. I was so upset that when I told my mother about this she had remembered that she had placed my card down on the counter when we had guests over. When I replaced both of my cards step asked me why, however when I told them my situation my account got another purchase from that same website, and when I tried to contact the merchant I got a phone call from step saying my account has been compromised and I needed to shut down my account but I can not do so until all of my charges are cleared, how may I clear them? I have no idea because there was no option to erase the ‘suspicious’ transactions on my account. Step I’m very disappointed and upset.😭Show lesswolfy_chick09
Developer Response
Hi wolfy_chick09 we're so sorry to hear about this mishap. Please send an email to hello@step.com so that we can help you further with this!TOTALLY RECOMMEND
i usually don’t write reviews at all but Step is literally THE BEST APP for teen banking. 100% FREE NO MONTHLY FEES WHICH IS AMAZING. they added a lot more features since i had Step and it’s so amazing. there is direct deposit, the deposit cash feature is now available, the new savings feature, you can request and send money with anyone who has Step, you can link a bank account, link another debit card, direct deposit, and so much more. you also have a physical card that they send to your house and a virtual card that you can use to order online. literally the best app for teen banking. totally recommend! :)Show lesswifi_needs
Wasted of time trying to get money back
This is ridiculous out of control how can I not disrupt transactions I didn’t make it while my card is my possession and lock as soon as it was loaded allowed to let a merchant take money in a whole different country and been three days yet no team member has replied no live chat no phone number to reach anyone. Online contact us states 20 minutes to reply yet to receive one. Only option is asking another person to help pay back money for something you didn’t authorized. wow cant even disrupt transactions or get a refund they don’t refund your money. Please don’t waste the time to doing so. Top off card was locked both physical and virtual card order new ones told take a month to receive it geeesh such bad customer serviceShow lessDemondh16
Customer Service
Poor customer service…takes hours to days to respond back to you.
We r on day 5 an we are still waiting for someone to help us get into our son’s account sense APPLE emails don’t work with current at the moment to login in so please be aware not to use ur iCloud email because they told me apple is giving them issues there for we have created new emails an they still in their end say they will get back an don’t.can you imagine as this is a teens account they want to spend their own earned money an 5 days later we still can’t get into his account!
We never had these issues with current where we should of stayed lack of communication responses alone tell you how the company must be ran 🤷🏼♀️Show lessAuntCocco
Just some trouble
Hi so don’t get me wrong I love this app I’ve been using it since last year but there has been some problems I’ve had to order three cards because somebody keeps getting a hold of my card number and I rarely use Step today I had a charge and I haven’t use my card in like two months and I have tried contacting step but they always tell me I have to contact the place where it was transferred to and I have given up with this credit card I am switching to cash app because this is driving me nuts I can’t get my money back but I love this app it was really good and I loved it a lot but it has just been causing a lot of problems for meShow lessSuper wolf 2005
Step
Hey , my name is Javon I recently sighed up for step I think about 2 months ago I really like the app a lot but I didn’t have the problem until I turned 18 and my grandmother removed me from her as her sponsor, I use that card for everything plus getting direct deposit and I have money on that card and that also my way back and forth from work and I’ve tried to sign up for different people to sponsor me but it still won’t let me get into my account and it says that both of my cards are locked and it’s been two weeks now i haven’t been able to get no help or anything and It’s very frustrating when you have computer people trynna tell you what to do.Show lessblsvon
My money hasn’t come
Look, everything about this bank is exactly what I needed which is perfect for me because I’m a teenager but there’s a huge problem. I gave my mom $50 in cash so she could send $50 from her bank to my step account but nothing has arrived and it’s been 3 days already! She even said it should’ve arrived because she got the notification that it did but my account balance is still $0.00!! The card says it expires 10/24 and I don’t know if that means it expired in 24 of October or in 2024 because I just made this account a few weeks ago and when I try to buy something online it says it’s expired. I need help please I’m afraid to replace my step virtual card because then I don’t know if my $50 never comes.Show lessBornhyperion
Developer Response
Hey Bornhyperion, we’d like to help! Please be sure to get in touch via in-app chat or by writing in at hello@step.com to let us know what’s going on. We’ll take a look and see what we can do! 💙💗💛
