Leave a Review Step
This is what your kids need
Let me just start off by saying that it is 100% FREE no fees or anything like that and it’s easy to send your kids money and it’s easy for you kids to spend money safely and you can keep track of what your kids a buying and what there spending it on and the card is amazing you can pick your own color purple, blue and yellow I think and it has your own signature on the back and if you lose your card don’t worry you can lock your card and you can get another for FREE and while your card is being shipped to you, you can still buy stuff with your virtual card so if you forget your card you still have your virtual card.Show lessbryceJP
I recommend but….
Step is a GREAT app it is really cool haw you don’t have to be 18+ to be on this app. You can request and sent money with your mom, dad, or friends. This app is really cool if you want to keep all of your money in one little card instead of having to carry loads of cash. Overall this app is really good but I also feel like there could be some upgrading. If you want some type of card the use in atm’s to deposit money step isn’t the right answer. You can’t deposit money into the step card you can only take money out which kind of sucked when I found that out. It would be really nice if they had that feature. Another thing that I also don’t like is the you can only request and send money from the app. You can’t use it on Facebook pay or apps that have money sending features. It would also be really nice to have that option. But besides those two problems step is a great app.Show lesscosyenough_4
Developer Response
Hey, Cosyenough_4, we’d like to help! Please be sure to get in touch via in-app chat or by writing in at hello@step.com to let us know what’s going on. We’ll take a look and see what we can do! 💙💗💛New features I recommend
I recommend that there is a savings option so that teens can have a saving to teach them how to save and also a goals option where you can add as little to as much of your money to that goal till they reach the amount they need for the item like if they want to save for new headphones they can title it as “headphones” and then they can put how much they are for example “$30” and they can add to that goal till they reach the amount and the saving feature would be just like any other saving feature on other appsShow lesskingkiller24755
Terrible app. Rips you off. SCAM!
So I was 15 when I got the app and I am now 16. I had just gotten a job and needed a card to keep my money on. Well my mom decided to get one to. We put $500 on the card and then like two days later it kicked us out of our account and WILL NOT let us back in. I have contacted the step account and they have been no help at all. They just keep saying I agreed to terms and conditions which I did but I read through them THREE times to make sure I didn’t miss anything and I did not violate any of the rules. The money was our money for bills. The people I have contacted about it won’t say anything other than about the terms and conditions and are not helpful what so ever. Do not get this app if your looking to put more and just like an allowance or something small bc so many people have had this problem. It won’t even let me back into my step account. This is absolutely ridiculous and I will get my money back one way or any other this is not ok for them to just not help us and take our money.Show lessJessica Littrell 2121
Developer Response
Hi there, we’re sorry to hear this. It sounds like your account may have been limited as part of our safety review for your protection. As your account security is our highest priority, the Step Safety team will reach out to the email address we have on file to collect additional documentation if we haven’t already. Please be sure to follow up with us there by replying directly to our email. Thank you for your patience and understanding!Unreasonable Actions
I’ve been using step for a little over a month now. I thought it was great, and my mom did too. We never had any issues until yesterday. I randomly got an email from an associate named “Karen” saying that my account had been closed because Step didn’t “fit my needs” and I apparently violated some kind of terms of service or policies, however I read through them all and had done nothing wrong. I’m severely disappointed. I had almost $300 in that account, as I am only 15 and it was direct deposited from my job. Because of this, I also have no way of receiving the money in my account back, as I did not have another card or bank account linked as a spending source. I’ve emailed them more than once, still waiting for a reply. I thought this app was going to be different, but it ends up just like all of the other ones I try for absolutely no reason. It doesn’t help that there are no options to speak to a representative on the phone either. Please fix this, I’ve worked too hard for my money to go to waste!Show lessKyia112
Developer Response
Hi Kyia112, we’re sorry to hear this. It sounds like your account may have been limited as part of our safety review for your protection. As your account security is our highest priority, the Step Safety team will reach out to the email address we have on file to collect additional documentation if we haven’t already. Please be sure to follow up with us there by replying directly to our email. Thank you for your patience and understanding!Pretty cool but card hasn’t arrived by estimated time
This app is great! I really love it and it does actually help banking lol especially for me lololollol. I love the fact that I was able to somewhat customize it and the fact the app was dark mode-at least on my screen lol- it was a haven! The only issu I’ve had is that it said my card should arrive by June 23rd, but it’s now July 2nd, and I still don’t see it :(. I can still use the digital card for any online shopping but I also want the card itself with me just in case. I don’t know if maybe someone in mu family took it or if it never arrived but still. Other than that, 9/10! Would recommend! :)
Im pretty sure this issue doesn’t happen often since my friend got her card already but I dunno. Still a good app though.Show lessAce Of Spadss
I RECOMMEND
Ok so .. I was in need of a credit card because I hated carrying cash because sometimes I never knew how much to bring and I never want to bring it all because I don’t want to lose all my cash and I started looking for banking for teens .. I came across green light but it didn’t work for me .. I came across step from Charli Damelios tiktok and I checked it out .. it literally took me 10 minutes to sign up and get my mom on board with it .. u can hook it up to your Apple Pay & etc .. I’ve been buying door dash , shein & etc with this card .. even though my card hasn’t came in yet .. the catch it you get a virtual card to use until your physical card comes in .. and this was extremely helpful .. so since all the adults I get money don’t have step .. they cash app it to me & then I cash it out & it deposits it straight to my step account even thought I don’t have a bank account .. so yea I recommend this app I’m in love !!Show lessKenya | ig : @ughkae_
I can’t cancel it
I rated it a low rating cause I can’t cancel it and when I got to the website I it won’t help it doesn’t have a contact number I don’t know if you think you’re so special that you think you have no flaws but you have a couple how are you going to tell me I have my ssn wrong and they said if I made an account I would get 5 in my account as soon as I made it I didn’t! And then I didn’t want the card no more (not cause of the 5 bucks) I tried to go to setting on step to cancel it or at least find a button where I could cancel it but I didn’t! So I tried to go on its website! Yet it still didn’t have it! I went to google and then they didn’t help! I want to cancel my card! I don’t need it anymore! Someone help me!Show lessheppie user
Awesome alternative to greenlight!
My oldest was looking for a debit card and we didn’t want to go through the hassle of opening a minor checking account. We also have 3 younger children and several older relative that still send checks for holidays and special occasions. This app/banking company allows us to easily deposit checks into our account and disperse into the kids accounts. They send each child a card and are super quick to replace damaged/lost cards. My son got a new phone and phone number and step made it very easy to transfer his account to the new number. Highly recommend if you are looking for all the perks of greenlight but don’t want to pay the ridiculous fees. Step also refunds some ATM fees. Thanks Step!Show lessDBaker122
Developer Response
Hey DBaker122! Thanks so much for taking the time to share your feedback with us - we’re so glad you’re loving Step! We’re happy to have you as part of the #StepFam! 💙💗💛Incredibly dumb
My account was locked for some reason because I reached the daily transactions limit... isn’t the daily transactions limit like $500?? I only had $15 in my account and I definitely didn’t go above $500
I can’t make transactions on PayPal even though I linked my account number and routing number and I followed the step-by-step thoroughly. They still make me get an eTeller ID and my eTeller password and when I looked up whatever that is there were no results... I then asked the Help Center what an eTeller ID is and awaited their reply for 3 hours and then they reply with a copy and paste of an article that I already read when I asked a robot.
I also made a Venmo account and linked it with my step account and to confirm that my account is real they send me a couple cents and then take it back. They sent me $0.52 but the step app declined the transaction bc “I reached my daily limit” but then the they somehow allowed Venmo to take back the $0.52 that they never gave me?? Huh??Show less63grhd
Developer Response
Hi 63grhd, apologies for the trouble! We’d like to take a closer look at this - it sounds like the ability to fund your Step account has been limited as part of our safety review. As your account security is our highest priority, the Step Safety team will reach out to the email address we have on file to collect additional documentation. Please respond directly to the email with their information request. We appreciate your cooperation and understanding.
