Leave a Review Copper
Love it but wish the cards were not customizable
I’ve been using this app for a while now I love it but I wish the cards were more customizable I sometimes pick up my brothers thinking it’s mine because they look the same at first glance can you make it to were we can choose the color of the card when we are customizing it.dbjiu)&&@-
Terrible customer service
Tried to set up for my daughter. We are currently using Greenlight and was introduced to the app in her class. I downloaded the app and tried to set it up with the intent to switch from Greenlight to Copper. Apparently there was a problem verifying my data 😧and they were unable to set up the account. So I tried to get some assistance. All correspondence is done via email and bot responses. So I can not find out what is missing and fix it. Btw I have excellent credit, multiple bank accounts, my daughter is on my credit cards, I am a US citizen, submitted a photo of my drivers license. I have never had a problem being verified for a bank account. So obviously there is a simple mistake on the app. But again. There is no one to call to resolve. Only bot email and chat.Show lessNO Nope Stop
Developer Response
Hi there! Sorry to hear this. Please reach out to us via email at support@getcopper.com so that we may look into this further. We look forward to hearing from you!Copper by: CandyBRRRRRRR
Copper has been great for me so far, I just got the app and I already have $16. If you don’t want to do a bunch of goals you can just have the app installed and get free money. I found out about the app by a speaker at my school but the only thing that I don’t like is how my school speaker said that we would get $18 an hour but it has been an entire day and I got about $16. I still love that I got free money and a free credit card but I never got the promised money. The app is very helpful for me and I would recommend it.Show lessAdd me!: CandyDark1234
Developer Response
Hi there! Please reach out to our support team via email at support@getcopper.com so that we may provide further information!Incompetent Support
**Updated to add that after not being able to fund my account and zero assistance from customer service, I received an email stating I had violated their Terms of Service and my account was closed and would not be reopened.
Unable to add funds to my account so I can transfer to my teen. Transaction continues to mark as failed. Support is unable to assist. They tell me to remove banking information and add manually. Tried it. No difference. Then they suggest hard closing the app - tried it and no difference. It’s continuous back and forth with no progress made.Show lessmguyton81
Won’t explain why….
Set my 15yr old daughter up an account it took extra long for her card to come in with her name on it ( she was super excited about that )
When the card did finally arrive we activated it and I transferred her a little bit of money. The next day I checked to see if she has used said money only to find out that the account has been permanently closed citing that we violated the terms of service and if we felt like it was an error to message support. I messaged support to get the same generic closed due to violation of terms. When I advised all we did was open/activate/fund the account how is that a violation??? I was told they do not know it was decided by their compliance team….. so why tell me to message support of support can’t help….. apparently there’s no way to get in touch with compliance to see why either and to top it all off she never got to use the card and my money is still gone/on it!!!!!!Show less4FukS8k
Developer Response
Hi there! We are sorry that we were unable to offer you an account. Please reach out to the customer support team via email at support@getcopper! so we can get any remaining funds returned.Do not let your teen use this
M sons card was compromised and was charged 4 times for an amount over $200. No direct customer service number until you rrrach the highest escalation. After finding out they are backed by another bank (Synapse) they looked through the charges and deemed them not fraudulent so he won’t get any of the money back. Almost $1000 and that means a ton to him. I have never seen such terrible service or lack of communication in the banking space. Garbage at a minimum. Seriously do not waste your time or your teens time.Show lessPanhandle850
Everything was fine until …
Everything was fine until card was lost for the first time and 3 months later still no replacement card. I contacted customer support on numerous occasions and they keep regenerating a new number in hopes of a replacement card finally showing up in the mail. They have no phone support so everything is via email. That is the main reason people sign up for this app in the first place, a card for their child. Whoever is reading this, if you think your child will not lose their card think again. When that happens if you need a replacement card, I truly wish you the best of luck.Show lesslostaquickbuck
Developer Response
Hi there! We are sorry to hear you are having a difficult time receiving a replacement card. Please reach out to our customer support team via email at support@getcopper.com and we will be happy to assist you!Please just go with a regular bank, one with in person branches!
I really hate copper, like it was really, really great in the beginning, but I had to move my money into a Chase account because their app got really buggy. First it was the taking forever to get allowance, then sending allowance several times in a day, now allowing charges to take the account into the negatives when it previously did not allow it to do that
My recommendation? Go to an actual bank, with real branches that you can go in person to to deposit and withdraw money. Banks like Chase and Truist (Merger between SunTrust and BB&T) will always have someone waiting in line and have 24/7 phone customer service just in case something goes wrong.Show lessaboutdavid
Developer Response
Hi there! Sorry to hear that you are having issues making changes to your account. Please reach out to our support team via email at support@getcopper.com so that we may assist you further.Do not recommend
This banking system is terrible they constantly need fixing they don’t even have a proper number for support. And if you need a new card. You only get 2 in a 3 month period you can’t even buy a new one there is no option. So if you have adhd and lose your card often well your out of luck. Definitely not inclusive I wish I could give this bank zero stars. So If your a teen and need banking cash app is a way better option.Show lessAwakening_trueself
Please don’t use this banking system
When I first got copper I was so excited! But as time went on I realized one of two things, this card keeps failing almost every time I try to pay for things. And the register person will say that it failed, then the money will still be taken from my account and it will say pending for a while. And eventually transaction failed. But my money is still gone and it has only once come back to my account. Or I pay for something online and it says pending, then it will say transaction failed and somtime so sufficient funds if at the moment( when I first orders the thing) I had enough money, but now I don’t. And I never get the money back, I have wasted hundreds of dollars from using this card. So please don’t get it.Show lessgolatetomuchhhaaaandjsmslfndn
Developer Response
Hi there! We are sorry to hear you have experienced difficulty using the App! Please reach out to Support via email at support@getcopper.com and we will be happy to assist you!
