Leave a Review My Byte
So disappointing
This review is strictly for the Byte app and not the aligners.
From the moment I downloaded the app, I’ve had nothing but problems. I get a notification every time to sync my app, and then it asks me to update which set of aligners I am on. When I try to do that, the drop down menu of aligner steps to choose is blank. So if I can’t update which step I’m on, there is no way for the app to correctly track my progress and give me a correct time and day to switch aligners. It’s pretty useless. The only good I will say is that the reminders to use the HyperByte device actually does alert me at my chosen time. However, the device never syncs so I’m unable to log how often I use my HyperByte.
Overall this app has been useless. I’ll just stick to the website, which that too is pretty faulty.
Oh, one more thing! It also alerts me that I should be on step 20 when my aligners only go to 14/18 for both top and bottom.Show lessangeliquenw
Developer Response
Thank you for this feedback. We are always looking for ways to improve the app experience. We want to look into your specific concerns and do what we can to help. Please reach out to our team at patient.byte.com/support. We are standing by for support!Great product, but app needs work
I have no complaints with the actual product and love the idea of having an app to keep my treatment on track. However, the hyperbyte device never connects and I’ve performed the troubleshooting steps offered by customer service. Also, I get random and inaccurate notifications to switch my aligners so it defeats the purpose of having reminders (e.g., I received a notification on Wednesday morning to not forget to switch my aligner and log it in the app, but I don’t switch until Friday and had already logged that switch. I opened the app to make sure I logged it, and I did, so I’m not sure why that notification was sent.) Would love if these bugs were sorted out!Show lessNontrad Med School Hopeful
Developer Response
We apologize for the inconvenience you have experienced with the My Byte app. We are aware of the connectivity issue with the Hyperbyte device and our team is actively working on resolving it. Regarding the inaccurate notifications, we are investigating this issue as well. We appreciate your patience and understanding as we work to improve the app. If additional support is needed please contact our team by completing a request form here: patient.byte.com/support.Hyperbyte won’t connect
So far I’m only on week 3 of my treatment so I can’t review that yet, but I still have yet to be able to connect my hyperbyte to my app in order to sync it. It always says “Connection Unsuccessful,” and my hyperbyte is charged and I try to connect it when it is vibrating. Nothing works. I can’t find anything anywhere that tells me how to connect it to the app or even to my phone’s Bluetooth. When I go to my Bluetooth setting I can’t find anything that looks like it would be the hyperbyte. Not sure what the deal is.Show lessNever Gonna Find a Nickname
Pretty decent app, needs a lot of updates
Needs a few updates. I switched my aligners abs I keep getting notifications I need to switch my aligners even though I already did. And I can’t connect my hyperbyte anymore, it’ll connect for a few seconds and then it keeps glitching on the button/screen switching to “connect hyperbyte, spanning for hyperbyte, and sync”. I haven’t been able to sync it for monthsShow lessMaiya S
Good product, annoying app
One of the main reasons I use the Byte app is to keep track of my Hyperbyte use however no matter how many times I connect/sync/etc. the app only counts my use about 50% of the time. It’s almost like it doesn’t know what day of the week or time it is because it will sometimes credit me for the wrong day. My average time spent a week continues to count correctly though. Not a huge deal because I know I’m using it the correct amount of time, just annoying. I also get worried that if in the future something happens and my teeth don’t turn out they way I should Byte will tell me it’s because I didn’t use my Hyperbyte every day as directed (even though I did).Show lessKay8705
Developer Response
Hello, we're sorry to hear about your issues with the HyperByte. We're actively working on optimizing the connection, syncing and adding troubleshooting to the app. In the meantime please reach out to our support team for more assistance at patient.byte.com/support and we'll do our best to get everything working for you. Thank you and sorry again.Great... but needs work!
Love that the app is now available however there are some features and problems that should be addressed. The app seems to not know what the date/time is, whenever I sink my hyperbyte it marks it complete for the wrong day. I wish there was an option to manually mark that you completed your hyperbyte each day. Also if you could add your treatment to the app so you can see the 3D model of your teeth in app. Overall, there should be more functionality like shopping and replacement on the app as well.Show lessMattyziegler
On track with aligners, but lack of communcation
So far, I think it will work. Can see a small change, and I am on Step 2! However, it takes too long to get a reply if you need help! When I was signing up and taking care of the financial part, I would have a team reaching out everyday if needed! But now I have been having issues with my Hyperbyte, I send an email, and it’s been 5 days without an answer.Show lessDiana moon
Hyperbyte is not syncing … checkin touch screen for pics didn’t work
Hyperbyte is not syncing - & I couldn’t check in for my first week, the screen would not take photos by touch screen. When I called support and did some trouble shooting - they told me I need to wait until the upgrade in May :(
When you all were selling the product - the support was unbelievable - wow factor! Now that it’s purchased, I feeling extremely disappointed in reference to support from Byte.Show lessT Moses
So Happy!!
I received texts and emails immediately after signing up. Representatives kept me informed until I received my aligners; something another aligner company failed to do. I received my aligners in about 3 weeks. I’ve been wearing them 6 weeks and can already see a difference! I’ll be 60 soon and I’m looking forward to a huge smile with my newly-straightened teeth! 😁Show lessYankeeGirl62
App is a fail. Wish I could keep using the website to submit photos
The idea of having this an app is good, but the functionality is MUCH worse than the website currently (April 2022). The photo check in does not give the option to upload a photo, so it's impossible to take the photos yourself (because you physically can't see what you're doing), and even if someone helps you it doesn't let you focus the image or use flash due to the "tap screen to take picture" feature. The tracking is nice if you're not responsible enough to track it yourself, but overall this app is currently a huge fail.Show lessBubannastis
Developer Response
Thank you for this feedback and we're sorry to hear your experience with our check-ins and camera has been less than stellar. We are actively working on improving the app now that we've launched it and will continue to work on camera features to make this experience better as sending current photos help your clinical team provide support. We want to make sure taking those photos is as easy as possible, so thank you again for this feedback and your patience as we continue to improve the app.
