This app is terrible. I can never hear my doctor or I am unable to un-mute myself and when I can they cannot hear me, I cannot hear them. This is a waste of space on my phones storage capacity. We end up having to just use normal phone calls.
I’ve used another telehealth app in the past that allowed me to use my earpiece that includes a microphone as the speaker and the microphone. This app does not thus limiting my privacy during sessions. I have to use my earpiece as either the speaker or the microphone. Please fix this.
Offices don’t understand how it works
It does not delete payment information even if it appears to be gone. It is stored in the background.
I had a very easy time downloading and creating my profile. Easy peasy.. not sure why all the bad reviews but next month I will have my first appointment and if it goes badly I will edit my review but if it goes smoothly I will leave 5 star! Everyone who has a problem rates… always… but people who have no problem usually don’t rate keep that in mind….. good app useful easy to set up and sign in.
Developer Response
We're delighted to hear you've had a good experience with MYIO! Thank you for taking the time to write.The one thing I need to be able to do with this app is schedule appointments. And yet every time I try to use the “request appointment” feature and fill out the drop-down menus and select everything, I consistently get a “Facility Uids must not be empty” error. I have logged in and out. I have tried every different appointment type. I filled out everything, not just what is required. I deleted the app and reinstalled. It did nothing.
Developer Response
Thank you for bringing this issue to our attention. We were able to investigate and have made a repair. Please update your app and try again! We are grateful for your patience. Charged twice for one appointment! Waiting for response from provider. If no remedial action is taken immediately will bring charges of fraud through my banking institution!
Developer Response
Oh no! Bill pay charges are managed by your practice, and aren't controlled by the MYIO app. You will need to reach out to your care team to discuss all payment-related questions. Thank you for your feedback! Please share your thoughts with your care team.I can never sign into this, which makes me late for my appointments even though I start the sign-in process 15 minutes prior to my appointment! Fortunately my provider is always willing to work with me on making our appointment happen anyway.
Developer Response
Hi there, we're sorry to hear you're unhappy with MYIO. We'd like to know more about the specifics of your experience. Please bring your mobile device to your practice so they can walk you through troubleshooting!Yeah so it keeps charging my debit card even though I took it off of the app and it won’t let me save my insurance so I can’t have my insurance pay for my therapy thanks this helps a lot (not really)
Developer Response
Oh no! Bill pay charges are managed by your practice, and aren't controlled by the MYIO app. You will need to reach out to your care team to discuss all payment-related questions. Thank you for your feedback! Please share your thoughts with your care team.This app needs a lot more testing. Echoing what others have said, it gets in the way of healthcare more than it enables it. I don’t know if the amount of regulation in the industry can be blamed for this, or something else, but the results are really disappointing. Most recent frustration: I open the app to join my telehealth appt, but am forced to download a software update for the telehealth SDK that makes me over half an hour late. My provider was willing to meet with me after that and to not bill me for a missed session—others might not be so lucky. As insult to injury, the camera was broken after the update. As a developer myself, I can imagine that it hurts to read all these frustrated reviews. But BRO, I don’t recall signing up to be your beta tester.
Mike from Houston
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