Leave a Review athenaPatient
Still pops up multiple ip address
Still pops up multiple addresses when loading and after enabling Face ID still have to log in manually. Finally on iPhone the page is on browser page, other apps do not show up there after closing app.
Update to response- multiple ip address pop up then disappear while loading. Second point other apps disappear after closing. Your app appears to open a web page then remains up. Now updated this to a one star.Show lessShane71113
Developer Response
Hello Shane, are you getting an error message or can you provide step by step what's occurring when you are seeing the multiple addresses when loading? Do you have a Patient Portal account at multiple practices? This will aid us in assisting you. Thanks! - athenaPatient TeamSCAM DO NOT DOWNLOAD!!
This app is a scam!! It tells everyone that “your provider is not authorized” when I know for a fact that they are. Then it takes you to another website to log in and after trying to log in again it says “something went wrong.” This app is so bad it can’t be legitimate. Feels like a scam to grab our log in credentials. Changing my password now!Show lessKatprincess
AT&T
No access with AT&T and that is such a bummer.Raphael isom
App doesn’t work
I’m able to sign in but app says my provider isn’t authorized? My provider sent me my credentials! Tried to click on app support and I’m sent to a bot that sends me a link to my patient portal I can’t access and then promptly closes the chat. UselessTianeyda
Doesn’t work
I’ve tried several times to access my provider. I’m told my provider doesn’t support the app, even though my provider says he does. Sometimes I even get to the page that shows my provider’s name! But when I attempt to go further I get a blank screen, an error message or a little note telling me to come back a little later. This is a bad medical joke of an app.Show lessCyby9
No point in this app
Download this app thinking it would be an easier way to get to my portal than to go to my emails, find the one with the link to my portal, click on that and log in on my browser… I was wrong. From the app I go to log in, it takes me to a browser that refreshes multiple time taking more and a couple min before I’m back to the log in on my browser. Deleting this app.Show lessLoca 4 Life
Mediocre at best
It’s aggravating to have various apps to access my chart for each doctor I visit but more aggravating when I try to log on using this one. I keep getting messages that my doctor doesn’t support this app yet with more voodoo spells, a few chants, and a little bit of magic, I am mysteriously transported to my information. Needs a makeover so that it works the first time and every time.Show lessDimpleschick
Keyboard not working on OS 16.2
When logging into the app it will not allow me to switch to numbers when I try to enter my password. Using APPLE iPad. Also you need to improve this app for iPad. Works on my Apple iPhone. Also it I can’t use it on my phone app. It takes me to the web portal outside the app portal. Obviously you were not prepared for this transition for you Novant Health patients. “My Chart” is a better app than this app. I can’t link to my other medical profiles in My Chart because your app is a stand alone app not connected to other My Chart records.Show lessRon65$87
Developer Response
Hello, we appreciate you taking the time to leave a review. The athenaPatient app does not support iPad devices, only iPhone or Android mobile devices. The athenaPatient app is only available for patients of specific athenahealth customers. It will be available more broadly in the coming months. - athenaPatient TeamCan’t even access the app
I wish I could give this app a more substantial review but the button that prompts me to sign into my portal links to a blank dead page that I can’t log into! I’ve tried reloading but it doesn’t ever loadAndroid Dream
New password every time I log in
Not sure if this is just me, but every time I have to log in have have to change my password. It’s pretty annoying.KGG_89
