Leave a Review athenaPatient
Multiple Provider login
I use 2 different specialty practices that use this patient portal HOWEVER on the mobile app only the 1st provider I signed up for populates. I therefore have to login via web on my MacBook to see both clinics.
Is there a work around?? Also on website there is NO patient contact link just closed loop FAQ’s; all other links are for HCP’s.Show lessmarkrich21
Developer Response
Hello Mark, thank you for your review. Based on your description, it sounds like one of the specialty providers you see has opted not to use the athenaPatient app for their patients. This is why you're able to see both providers information on the desktop version of the patient portal but are unable to on the app. We recommend asking that provider if they can enable the app for use. - athenaPatient TeamTrying to send a messsge to your doctor…what a farce!
I became very ill. Attempted to send a message to my doctor. Wrote a detailed message within the ridiculous character limitation. Hit review and send. Never heard-
/saw anything else. No error messages, no nothing. Never heard from my doc which is very unusual! Checked my sent messages later…nothing was ever sent! Do not trust this app to communicate with your doc. This app is totally unreliable!! It is not a reliable member of your medical team!!Show lessnancyp0913
Developer Response
Hello Nancy, we deeply apologize for the experience you've had. I have shared this with our product team to investigate why the message was not sent and doesn't show in your sent messages. -athenaPatient TeamHorrible
This app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors.
I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message.Show lessBluey229
Developer Response
Hello Bluey, we are sorry to hear the struggles you've been having with the messaging system. Are you able to update your review with more detail around what's occurring when messaging doesn't work for you? Do you get an error message or are you unable to select a location or provider to send the message? - athenaPatient TeamHorrible
This app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using with it comes to communicating with my doctors.Show lessMany problems incl not having access to dr’s msgs to you!!!
This app works less than half the time. I just had surgery and really NEED access to messages from my surgeon, especially when, on a holiday week, the office is closed and this “Patient Portal “ is our only means of communication. Very very disappointing.WhatToWearToday
Developer Response
Hello, we are sorry to hear you're having issues with the athenaPatient app. Are you getting an error message when the app doesn't work or is there any functionality in particular that isn't working correctly for you? This will help our team troubleshoot what issue might be occurring for you. You should be able to login to the desktop version of the Patient Portal as a backup. - athenaPatient TeamLogin wants me to change password everytime
I have yet to figure out how to use this app. It always tells me that I am unable to login. I have given up as I have wasted more of my time trying to figure this app out versus taking care of other things that are more important.VzzVi
Garbage
Every time I try to schedule an appointment I get an error message and the page refreshes so I can’t proceed. It takes me to the beginning over and over again. Both the website and the app do this. It’s impossible to book anything and is very irritating.
Update: in response to the developer telling me to remove the app and reinstall it, I did that and it didn’t help.Show lessAmberh11649502649362
Developer Response
Hello Amber, Thank you for trying to uninstall and reinstall the app. I have submitted this to our product team for review. Are you able to share the date/time this issue occurred for you? That will help them try to determine what occurred when you were trying to schedule your appointment. Thank you. - athenaPatient TeamWorked great until two weeks ago.
I have used this for 33 weeks of pregnancy with my obgyn provider to message them and review tests and schedule appointments. It has been wonderful and so smooth to use. But for the last two weeks I have tried and tried to log on (using both fingerprint and logon and password) and it keeps saying there is an error on the apps part and to try back shortly…
I see there was an update released in the last two weeks… maybe that did something to cause the app to start working. I wish they would fix it because I found this extremely useful instead of having to log on my computer and sign in the the website the old way. This saved a lot of time and I expected to use it a lot after the baby was born to check in with the obgyn.
But for now, one star. I would have given in four stars before. It doesn’t have as much of the information as the website version. So I couldn’t see all my info in it, but it was useful for simple stuff.Show lessGthfaith
Developer Response
Hello, we apologize for the inconvenience. It looks like you're on an older version of the app. Can you try updating your app to see if this resolves the issue? You can also try a fresh install of the app by uninstalling and reinstalling the app. Congratulations on your new family member! - athenaPatient TeamUsed to be good
Haven’t been able to log in at all. Wanted to make an appointment with my doctor about this really bad rash I got after surgery. But the app keeps saying there’s some kind of problem and can’t log me in.
Disappointed that the app has become unusable. Hoping this will get fixed.Beloved Doll
Developer Response
Hello, we apologize for the inconvenience. Can you please try updating the app or a fresh install by deleting and reinstalling the app on your device? This should resolve the issue. - athenaPatient TeamWilling to upgrade my review once app improves
I’m not sure how long my doctor’s office has been using this system. If I don’t have a way to contact them to reschedule from within the app, what’s the point of using it? I tried to look up app support before writing a review, but all the link did was to open a web browser that I guess is the app company’s main homepage, which seemed more geared to marketing than actual user support for the patient app. When I tried to login through a browser on my phone, it keeps opening in the app. If all these comments help tech to improve the app, I will revise my review.Show lesssoprano 1/2
Developer Response
Hello Soprano, thank you for your review. It sounds like you're having issues with sending a message to your healthcare provider in the app. Are you able to update your review to be more explicit about the issue you're having? Is it that you're unable to contact your healthcare staff via the app? - athenaPatient Team
