Leave a Review athenaPatient
Frustrated user
I have tried 50+ times to log in unsuccessfully! I have two drs from two different medical establishments using this same app now. I’ve used Athena with no issues until putting the second dr info in..now I can’t get into the app at all. It says it does not recognize my email address, call your provider! Both drs have sent me 5 resets but still not working! The providers have checked email and it’s same as one I have and only one I’ve ever used. I’m so tired of apps that constantly require password resets. Now I can’t access any medical information!
Oh !!!! There is no contact info for this app !!🤬Show lessNik&Pick
Developer Response
Hello, We are sorry to hear you are having difficulties logging in. The email that you would use to login would be the one used for signing up for your Patient Portal account. Your provider should be able to assist with getting you access. -athenaPatient TeamUpdate
This app is used by my MD’s office for messages, bill pay, test results. It worked fine until 2 weeks ago and now I can no longer access any information including sending or retrieving previous messages, test results or upcoming appointments. The only thing I am able to access is the bill pay portion. I have contacted the MD’s office and was told it was an issue with the app/website and not something on their end. All of my devices, browsers etc are up to date, but I am unable to access any important information now. I have been unable to find any contact info for this app/website to try to troubleshoot the problem. Very frustrating that I am unable to access my information and no way to speak without the someone for technical support.Show lessHGG3@
Developer Response
Hello, we apologize for the inconvenience. It sounds like you're referring to the desktop version of the Patient Portal as billing has not been rolled out to the athenaPatient app. Based on your description, your Patient Portal sounds like it is in billing-only mode, which would be set by your MD's office. You will need to contact them and request that they disable this setting. - athenaPatient TeamWorked, but no longer does
This app is used by my MD’s office for messages, bill pay, test results. It worked fine until 2 weeks ago and now I can no longer access any information including sending or retrieving previous messages, test results or upcoming appointments. The only thing I am able to access is the bill pay portion. I have contacted the MD’s office and was told it was an issue with the app/website and not something on their end. All of my devices, browsers etc are up to date, but I am unable to access any important information now. I have been unable to find any contact info for this app/website to try to troubleshoot the problem. Very frustrating that I am unable to access my information and no way to speak without the someone for technical support.Show lessDeveloper Response
Hello, we apologize for the inconvenience. It sounds like you're referring to the desktop version of the Patient Portal as billing has not been rolled out to the athenaPatient app. Based on your description, your Patient Portal sounds like it is in billing-only mode, which would be set by your MD's office. You will need to contact them and request that they disable this setting. - athenaPatient TeamNot User Friendly
Not sure what the point of the app is when some features require logging into the web portal. I honestly don’t understand how Apple Health gives me easier access to my health records than all of these stand alone health apps. Before the developer asks for tips in their response, just look at the Apple Health app for some suggestions.Show lessM8trx
Developer Response
Hello, we appreciate your honest review. We will share this feedback with our team for consideration. We are continuously working to optimize and improve the app. - athenaPatient TeamOne of the Worst Patient Portal Apps
Sorry but the user experience is poor - the Homepage has a generic 90s vibe with clunky navigation - and it sends user notifications to alert you about very trivial things. I received 8 texts/emails the first day, none were of interest.
BTW, AthenaHealth has a long list customer complaints and ethics violations (for which it paid millions in fines).Show lessAries59
Developer Response
Hello, we appreciate your feedback about the look of the athenaPatient app and will share it with our user experience team. The app does send push notifications, notifications that pop up on your phone, to your mobile device but it does not send email and text messages. Those are triggered by your healthcare organization, and you can talk to your care team about adjustments to your messaging if you feel they are too frequent. – athenaPatient TeamFrustrating Glitch
App only allows me to log in to 1 old provider I no longer see. I have 2 additional patient portals in the Athena network but it won’t recognize them in the app, only on the full website. I couldn’t figure out anyway to reach them to have this corrected, so I decided to write a review. Here’s to hoping they see this and correct it for me! 🥂🤞🏾Show lessjustjenay_
Developer Response
Hello, thank you for your review. This sounds like your healthcare team has opted not to share their data within the athenaPatient app. This is why you're seeing information on the web version of the Patient Portal but not in the app. We recommend telling your healthcare teams that you'd like to be able to access your information through the app. - athenaPatient TeamAwful App
I'm so mad my doctor switched from Healow to AthenaPortal. It's been 2 weeks and it flat out doesn't work. Doesn't let me refill my prescriptions, doesn't let me contact my doctor, can't view my up coming appts, UX is actual hot garbage, and on top it all it steals your data from your phone and computer when using the app. So beware of that! But at least my doctor knows the app is garbage cause they still collect payments through Healow. lolShow lesskckiss
Developer Response
Hello, we're sorry to hear you are having issues with the Patient Portal. We can assure you that we do not take data from your phone or computer. If you need assistance with your Patient Portal account, we recommend you contact your doctor's office for help. - athenaPatient TeamFrustrated user
I have tried 50+ times to log in unsuccessfully! It says it does not recognize my email address, call your provider! They have sent me 5 resets but still not working! The provider checked email and it’s same as one I have and only one I’ve ever used. How do I fix this ????Developer Response
Hello, We are sorry to hear you are having difficulties logging in. The email that you would use to login would be the one used for signing up for your Patient Portal account. Your provider should be able to assist with getting you access. -athenaPatient TeamNightmare for more than one patient
I used to be able to look up my mother's and my own information on here, but that's become impossible. Same with the website, even though I have full access to her records. Can't even see what I used to for myself.Mark Stoneman
Developer Response
Hello Mark, we recommend you reach out to your medical office for assistance. It sounds like the permission/access settings have been changed by your practice. - athenaPatient TeamHas some glitches
For instance.. when trying to fill out pre appointment check in. It keeps booting me out and I have to resign in. I’m really unable to put in my history/family history because every time I’m in the middle of it.. it does this. Also sometimes seeing any test results just isn’t possible. Last time my provider had to do something on her end so I could see them. Other platforms I’ve used have not had this issue. Not extremely user friendly.. and I’m pretty tech savvy.Show lesskarenmelissa98
Developer Response
Hello Karen, thank you for your feedback. We will research the issue you're seeing with self check-in and share it with our development teams to dig into. Your provider does have the option to publish your lab results instantly. We recommend discussing this with her to see if it would be possible for her to enable this setting. - athenaPatient Team
