Leave a Review athenaPatient
Great app
Very easy to use and find what I need. Would love to be able to easily pay my bills from herechappy23928
Developer Response
Hello Chappy, thank you for your five-star review and feedback! Billing support is in the works to tentatively release in Fall 2023. - athenaPatient TeamMasklady
I’m trying to get in touch with the developer. I have a suggestion for the app. Can you add a feature to the app that will allow you to print test results or even forward them to another facility. That would be a great feature to your app.masklafy
Developer Response
Hello Masklady, thank you for your suggestion! We'll share this information with our development team for consideration. We appreciate your feedback and interest in the app. - athenaPatient TeamGood to have but missing a few things
I think the ability to compare previous test results is really critical for a system like this. It’s not just the app but even the website portal doesn’t show you a comparison of the same tests from years back. There is no way to compare, no charts or graphs; that would make this system much more useful. At the very least I wish it would sync with Apple Health to have that show history all in one place.Show lessrsagheri
Developer Response
Hello, thank you for your feedback. We'll be sure to share these enhancement suggestions with our product team for consideration in future releases of the app. We appreciate you taking the time to leave us a review. - athenaPatient TeamVery difficult to use
Trying to compose message to doctor with lab results. And we can’t remember all results, which need to open other app to check info.
But when you open other app, the all the message you type is disappears.
So we basically need to remember all the test results and info in your head when you send message.
This portal really stressed me out and need to attend doctors again…Show lessActual user
Developer Response
Hello, thank you for your feedback. What you are describing sounds like a built-in security feature of the athenaPatient app to protect health information when navigating away from the app. This is intended functionality but we will share this feedback with our Product team for their consideration. -athenaPatient TeamDoesn't jive with what it says it will do
Overall, the app is satisfactory for looking up appts, meds, recent visits, and sending notes to provider. It however, lacks in getting medical signed notes, such as letters sent by provider ,signed for official need, such as a medical waiver for jury duty, due to disability. The email tells you his to get the signed letter, but the app does not contain the instructed choices to choose. Needs work.Show lessRusty things
Developer Response
Hello, thank you for your feedback. We are working to roll out additional features to athenaPatient in future releases. We'll share this example with our Product team. We appreciate your review. - athenaPatient TeamNeeds notifications
I wish notifications were possible for new messages in my portal.Sarahkay42
Developer Response
Hello Sarah, thank you for your feedback. We are working to include push notifications in a future release of the app. We hope you'll give the app another shot when notifications are rolled out. - athenaPatient TeamLoses Its Mind
If we want to compare this against the mainstream of properly designed apps, it doesn’t stack up well. Against other apps for communication with a medical practice, kinda meh. But if you want to use a phone app and this outfit is what your doctor chose, you’re pretty much stuck with it.
The main problem with it is that you can be in the middle of, say, entering a long message to the medical team, and have to switch over to a different app, perhaps with the intention of doing a copy/paste. And when you come back to this app, it has completely lost the plot and you have to start over again.
Or do what I did and access the web portal instead.Show lessRon Heiby
Developer Response
Hello Ron, thank you for your feedback. We are working to add additional features to the app in future versions. The issue you've described of navigating in and out of the app while composing a message sounds like built-in security that locks the app when navigating away from it to protect health information. This is intended functionality but we'll share your comment with our Product team for consideration. We apologize for the inconvenience. - athenaPatient TeamNeeds work
The app needs work. It didn’t show any messages or appointments from my doctor but when I went onto the website it showed the message about my lab work. As a pregnant woman seeing my lad work is important and I was waiting for a week not knowing my doctor messaged me about my lab results.Kay_Kay97
Developer Response
Hello Kay, Thank you for your feedback. It sounds like your provider has opted not to share their data with the app. This is why you're able to see messages on the desktop Patient Portal but not on the app. We are working to make this more obvious in future versions of the app. - athenaPatient TeamNo notifications
should have a notification function for email an other functions.MarinerD
Developer Response
Hello Mariner, Thank you for your review! We are working to implement notifications for a variety of functions in the app. We hope you'll give athenaPatient another shot when that feature rolls. - athenaPatient TeamSo much potential!
The AthenaPatient app has a lot of potential and so far it’s good. The app is easy to use and has a user-friendly interface. It allows you to manage your health records and appointments in one place. However, there are some areas that could be improved such as the speed of the app and the ability to customize notifications or integration with Health (Apple).Show lesstiowayne
Developer Response
Hello Tiowayne, thank you for your review! We appreciate your feedback. We'll share the areas for improvement you've outlined with our product team. We will be rolling out additional features and improvements in future versions of the app. - athenaPatient Team
