Leave a Review athenaPatient
No notifications
The app would be so much better if it had notifications. I don’t get an alert from the app when there’s a message waiting for me. I have to wait for an email, which doesn’t always come right away or I have to randomly check to see if my Doctor has reponded.StlGirl314
Developer Response
Hello, thank you for your feedback. We will pass this concern on to our product team for review. We will be rolling out additional features in future versions of the app. - athenaPatient TeamNot Low Vision Friendly
I cannot read the small font, nor can I magnify the screen with my fingers on my iPhone. The browser login is what I will continue to use.Coszh58
Developer Response
Hello Coszh, Thank you for your review. This is important feedback that we'll share with our Product development team. - athenaPatient TeamFix your broken scheduling system
It’s impossible to schedule an appointment. The UI is greyed out and I cant select any options. Terrible app.minglingboi
Developer Response
Hello Minglingboi, Thank you for your feedback. If you're attempting to schedule an appointment and the UI is greyed out, this is likely due to your provider's settings. We recommend mentioning this to your provider's office to see if this setting can be enabled. - athenaPatient TeamFinally, everything all in one place!
Great app! Until now, I had to have all my providers’ patient portals each individually saved to my phone’s home screen. Now I can access all of them in one place!⭐—_—💧
Developer Response
Hello, Thank you for your five-star review! We're glad that you're now able to access all your providers in one spot. We appreciate you taking the time to share your feedback and hope you continue to enjoy the app. - athenaPatient TeamDecent app
Works very smooth. I am able to communicate with my providers and access lab results with ease. The one feature I would love to see is being able to add this app to my apple health profile.Brooklynra
Developer Response
Hello Broolynra, Thank you for your review and feedback. We'll share your feature request with our product team. We are rolling out additional app features soon. - athenaPatient TeamTech support?
Where fo you call for support to solve a problem? I’ve looked everywhere and finally found an 800 Number in small print below the corporate address. Is that it? This site needs to do better in this regard.Cyby9
Developer Response
Hello Cyby, Thank you for your review. We suspect you're seeing an error because your Patient Portal account hasn't been verified. This is required to access your private patient information. You'll need to complete the verification step either by receiving an SMS with a code or a phone call. You'll need to complete this step on a desktop device or by logging into the Patient Portal on your mobile web browser. We apologize for the inconvenience and we're working to resolve this issue. - athenaPatient TeamI can never login!
Most of the time when I try to login I get an error message, “looks like there was a hiccup on our end and we are unable to log you in”. This happens pretty much every time. I’m not even going to bother to try to login anymore. Very frustrating!Medaca
Developer Response
Hello Medaca, we apologize for the inconvenience. Have you verified your Patient Portal account on a desktop computer? We suspect that might be the issue you're experiencing. - athenaPatient TeamNerds really have to explain things to you huh?
You along with every other healthcare provider has an app. None of them share information with each other. But I use Apple Health as my go to for health info. My phone has more sensors than a Drs office, yet you refuse to use the tool that’s right in front of your face. This isn’t a beneficial or productive way to utilize your resources. Work smarter. Since you haven’t been looking around the standard has been raised & you are still lagging behind, years later.Show lessWe Are Chris
Developer Response
Hello Chris, Thank you for your feedback. We are sorry to hear you are dissatisfied with the app. We are continuously working to improve the app and implement more features. Do you have more specifics on how you'd improve the app or what features you'd like to see? - athenaPatient TeamDangerous Misrepresentations
Athena’s app site says “Communicate with your care team anytime ANYPLACE”. A blatant lie. You must be accessing from one of the 50 states or you are locked out. Neither you nor your doctor can access your charts records when traveling outside the US. If you have a medical emergency and need access while in Paris, too bad. If you have a winter home in Guam and need to show your emergency room doctor there test results, too bad. If your doctor is skiing in Switzerland and wants to see your test results, too bad.
Totally dangerous to rely on Athena’s representations. When I called to ask why I cannot access my files while in a US territory, they literally hung up on me saying they would only talk to doctor’s staff. Unbelievable!Show lessDangerous Misrepresentations.
Developer Response
Hello, Thank you for your feedback. At this time, athenaPatient is region-locked to the U.S. to ensure that we are not violating international security laws. We'll share your concerns with our product team. - athenaPatientThe worst
Yes, I said it. This is possibly the worst patient portal I have used. It’s difficult or impossible to see past appointments. I am unable to see my doctor visits or past physical therapy appointments. Extremely frustrating but no other choice for this doctor’s office.Dimpleschick
Developer Response
Hello Dimpleschick, We're glad to hear you were eventually able to access your information in the app. It sounds like there may have been a delay in the system to pull in your information. We appreciate your patience while we work to make it the best app possible. - athenaPatient Team
