No help with accident
I was rear ended by another driver who also has geico. Police officers arrived and informed me I can file on as I was on my was to work , but was given the wrong information because no police report number is provided when you self report in the state of Florida.I have provided photos of the scene of the accident the other drivers license,registration, geico insurance card a print out of the transcript of the 911 called place. The other driver so called contacted a lawyer no the driver and the lawyer will not respond nor contact geico. Geico states they can’t contact them and with out talking to the other driver now there is nothing they can do for me . You cannot contact the person you insurance, I bet if he stopped paying you would continue to reach out to him. Now I have a damaged vehicle with out even an update from geico . I’ve called over and over and over for over a month waiting for a representative for over an hour each time on the phone . Wasting my time and still nothing no updates geico has given up at this point . I have been a customer for many years on and off with no accidents till I move to Florida the wild Wild West of drivers. I mean come on he hit me at a red light the proof is in the pudding. Very disappointed and dissatisfied.
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Great prices, not great responsibility
I’ve had GEICO in the past, and I’m back with them now. Don’t get me wrong, the whole 15 minutes or more really does save you money on your insurance, BUT what I’m having the most trouble with is not having a standalone representative that deals with my insurance. That’s one thing I despise about GEICO. From the first day of my policy, I had to go through three or four different representatives to instate the policy for both renters and auto. The auto insurance was the worst to deal with because I was trying to get a date of insurance that worked from the transition of my wife’s old policy and mine, to one that worked at that time for us. Unbeknownst to my wife and I, months later, we would get a letter in the mail stating a lapse in insurance…. I called at least three times about my wife’s car, and about the same for mine. Well the birthday came up and it STILL wasn’t fixed, so essentially my registration is suspended because they couldn’t do it right the first time when I called about the insurance lapse. NOW a I have to pay extra on my tag because of that… THANKS geico.
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Pressure to use app
I downloaded the app, but I preferred road side assistance when it was not all automated. The provider ask me for feedback before the service was completed. I am waiting for service now but the app is no longer giving updates. When I called it warned me about long wait times and referred me back to the app. The app seems to be almost mandatory so I recommend it. However since I do not have unlimited cellular data or wi if while traveling it does not inspire me with confidence that the company pushes the app so much. Last year also had a problem when I reported an accident. It did not give me enough options and reported the accident as my fault when it was not. It was a year before all departments within Geico corrected the error. There are just problems when drop down box communication is the only option. Still waiting for roadside service and getting no updates about time. Phone service for the company going to voicemail. To knowing if they are coming is a problem
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Beware of quote process for minor
I have run multiple quotes for adding cars and policy coverage changes but it never gets updated on policy until it is confirmed. Good, right? That is not the case with running a quote for new driver. I was trying to check premium for my minor son if he is added as a driver. App took all the info I entered and added him to policy as a driver and effected it. I didn’t even finish the quote process till the end, and didn’t confirm him to be a driver. 2 days later I got an email to pay additional premium!!
Please provide a disclaimer that running a quote for a driver could add him/her to the policy even if consent was not given. Provide a cancel button in quote process so that user has ability to exit when they want to. Also don’t add driver out of quote process and explicit confirmation. Instead of just notifying the user about policy doc is updated, state key changes in email notification - new driver added, new premium is so and so - which ensures information is accurately notified to the policyholder.
Please provide a disclaimer that running a quote for a driver could add him/her to the policy even if consent was not given. Provide a cancel button in quote process so that user has ability to exit when they want to. Also don’t add driver out of quote process and explicit confirmation. Instead of just notifying the user about policy doc is updated, state key changes in email notification - new driver added, new premium is so and so - which ensures information is accurately notified to the policyholder.
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Very good
I can only compare it too Progressive n State Farm. I really never had issues with Progressive, they added me with no issues when everybody else did when I 1st started driving. State farm on the other hand, OMG, terrible. Mainly the office location I was with in the Bronx, NY. Plus these guys had me paying way too much for liability. I am paying less than that with Geico and with full coverage. This is why I like Geico, they have their app you can reach them pretty quick too and by phone the wait isn’t that bad. Idk how it would be if they had locations around like StateFarm. Thank god they don’t. Even in my accident, I was in recently they pretty much handled everything in a timely manner. Only issue I had was I wish there was a way to investigate accidents. It’s a shame I was at fault. I mean I know the guy with front end damage gets the blame, but the guy cut me and slammed on his brakes. I will be looking into a dash cam for sure.
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You really know, until you know!
Getting to know you have Great Insurance the Hard way. I switched to GEICO at the end of 2018, coming from USAA after 11 years. Had a flat tire on my motorcycle, just needed a 5 mile tow to work, put a new tire on when I get there, called they said you don’t have towing, what? I’m fully covered, yep...All except towing, we no longer offer in Ca? Then 2 months later, my insurance jumps 300+ for my policy, why, more expensive now. Welcome GEICO, blessing. I had you for 3 months, 10ft from my driveway, 10 mph and 30 ft away from putting down the kickstand, swerved missing a coyote and bam, hit my neighbors suv . You guys effortlessly take care of my neighbors vehicle, process my bike in less than 30 days, I’m very impressed. A year later heading home from work, lady makes an illegal left turn in front of me, launching me 35 ft over her car a landing in the road. Again, there for me again handling it flawlessly. So, you never really know, until you know! I have been sending you all my friends and family any chance I get, why...because I know.
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Faulty tracking app misclassifies phone use unfairly
The insurance discount tracking your driving habit is unfairly deducting points from you when it classifies phone use when the vehicle is stationary.
Why do they classify perfectly legitimate phone use in a stationary car as dangerous driving?
It tracks and claims your phone-use in a drive-thru paying for your food as dangerous driving while you wait in line in the drive-thru just because engine is not turned off and inching slowly in-line waiting for your food.
It claims your phone-use when you pump gas in a gas station as dangerous driving because you use your phone to pay for the gas.
It tracks and claims that it’s dangerous phone-use when you pulled off the road, stopped your car so you use the phone safely to find map directions or call someone, which is perfectly legal in any state law that prohibits phone-use, all laws do allow drivers to use their phone when the car is stationary.
Then why does the app misclassified them as dangerous driving and deducts points from your driving habit?
The app should allow for phone motions or phone use when the vehicle is stationary or inching slowly in-line in a drive-thru.
It is unfair to misclassify these perfectly legal and safe phone use as dangerous driving habits.
Be fair and fix the tracking criteria as dangerous driving when the vehicle is STATIONARY.
The app is too intrusive when it tracks your phone use so unfairly.
Why do they classify perfectly legitimate phone use in a stationary car as dangerous driving?
It tracks and claims your phone-use in a drive-thru paying for your food as dangerous driving while you wait in line in the drive-thru just because engine is not turned off and inching slowly in-line waiting for your food.
It claims your phone-use when you pump gas in a gas station as dangerous driving because you use your phone to pay for the gas.
It tracks and claims that it’s dangerous phone-use when you pulled off the road, stopped your car so you use the phone safely to find map directions or call someone, which is perfectly legal in any state law that prohibits phone-use, all laws do allow drivers to use their phone when the car is stationary.
Then why does the app misclassified them as dangerous driving and deducts points from your driving habit?
The app should allow for phone motions or phone use when the vehicle is stationary or inching slowly in-line in a drive-thru.
It is unfair to misclassify these perfectly legal and safe phone use as dangerous driving habits.
Be fair and fix the tracking criteria as dangerous driving when the vehicle is STATIONARY.
The app is too intrusive when it tracks your phone use so unfairly.
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Shady
I’m a disabled veteran on a strict budget. I use the 6 payment option for that purpose. The app said that I didn’t have a payment due in October, but since they credited me a discount due to the Corona Virus and because my policy is paid in advance I now have a double payment due in November. Again, no payment due in October, but a double payment due in November when I could have paid an October payment and stayed on my budget. When I called customer service, the rep said I could fix it if I got on autopay. I feel like the app misled me to give customer service a chance to sell me on autopay and to make me feel like my only choice was to set up autopay. Seems pretty shady creating a situation forcing me to call customer service, make me feel like I don’t understand the situation and try to sell me on autopay. Eg. “We didn’t make a sales call to you, you called us.” I don’t like giving access to my bank account to every Tom, dick and Harry. Seriously annoying.
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APP for Geico Insurance
While i realize APPs are the best thing for taking care of business I find it clumsy and annoying . I liked the previous in paying my bill and going thru the app I had to fumble around to pay my bill . However I have no idea what I paid for why I have two cars I am not driving them they are sitting in the garage I own three motorcycles and I have two up and running and the other one has a flat tire but I was not allowed on your app to see that makes me wonder if I did the right thing here .... makes me want to go to another insurance company and consider looking at what am I really getting here ???? I have been w your company a long time but as technology goes sometimes things just work fine and don’t need some update if your going to do that then tell me before this is a new iitem an app for your phone and get someone on the phone and tell me how to access it ! Instead of me fumbling around and wasting time and distracting me !!!!!
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Terrible insurance
They are robbing people. The customer service is very nice when you are getting an insurance and they become very mean when you want to change something on your policy. I downloaded this app and was trying to get a quote for my sister. She doesn’t drive my car and I never wanted to add her into my insurance. Well the app added her to my insurance automatically without my permission and now I have to pay for her too. Well I’m not her parent and she doesn’t drive my car. Anyways, I call Geico customer service for help and the girl on the phone literally ignores me. She HANG UP on my face. I was kindly asking why I can’t delete her and she just said “I’m hanging up”. On the geico app there is actually place to delete additional drivers. Every single page works perfectly on the app except that one. Because only that page says “ERROR”! I am a student and now they want me to pay $157 each month for insurance. I don’t even work and my mom ca5 afford it. Well I would like to cancel my insurance but I can’t. Because I paid around $400 for the first payment. TERRIBLE! I hate how they are very nice when you are getting insurance and ignore you the moment you get the insurance.
DON’t get insurance from this company. NEVERRRRRRRER
DON’t get insurance from this company. NEVERRRRRRRER
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