Broken Windshield
I recently tried to file a claim for a broken windshield, but to my surprise and because I had paid on my policy 6 months ahead of time, my policy had lapsed the month before I made the claim. I never got a curtesy call to renew my insurance. I tried to explain to customer service that the incident happened about a month before I made the claim which at the time my insurance was current. Customer service said I would have to pay out of pocket because when I filed and when the incident actually happened was about a month apart. It just so happen that the time that my wife tried to file the claim was when they’re saying our policy was passed due! I tried to explain to the claims agent that I had set my insurance up for 6 month payments and was unaware that it was time to pay again… I’m very disappointed in GEICO’s treatment of a customer who paid for 6 months in advance and just because of a technical error on the date of the actual incident and the time that my wife reported it and the fact that they were solely going on this and that there was nothing they could do… well I just don’t believe that… this is one of the main reasons why insurance companies get a bad wrap and hard working people like me hate you guys!!!
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1st time insured - SO grateful to Geico 🙏🙌
So as a NH resident who never had the opportunity to do Drivers Ed since my parents didn’t have the money - I’m now almost 29, with a crazy amount of demerit points against my driving record; I was feeling SO beyond helpless… So I was getting first time quotes from all the different top, middle of the road, and less known insurance companies… JUST a touch under $1,300 was the lowest premium I could find - Then Geico quoted me at $565 (1st month is including the one time $25 charge for the NH registered SR22, so naturally $540 for the remaining 5 months, at which point it’ll go down further as the later violations “age off” my driving history) which is saving me a MINIMUM of $735, when compared to the next “lowest quote”.
This entire process since the DMV ordered it - has been an absolute NIGHTMARE, with a “clerical error” leading to a false suspension and ARREST as a result of; Geico made the worst month of my life just THAT much easier and I’ll never forget the care, compassion and humanity they handled everything with
This entire process since the DMV ordered it - has been an absolute NIGHTMARE, with a “clerical error” leading to a false suspension and ARREST as a result of; Geico made the worst month of my life just THAT much easier and I’ll never forget the care, compassion and humanity they handled everything with
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SHOCKINGLY INCOMPETENT
I have tried for 7 months to update my address. Every single time I try to do this in the App I get “oops we’ve encountered an error”. EVERY. SINGLE. TIME. FOR 7 MONTHS. I have spoken to 5 different agents over this period and the issue has STILL not been resolved. The last 3 times I have attempted to use their online chat to speak to an agent, the entire program has crashed, forcing me to start over. I have even communicated with an agent via email, who assured me that my address would be updated. Guess what? It never was. I have just finished waiting through a queue of 44 people to speak to an agent through their online chat. When it was finally my turn and an agent started speaking to me they asked for my first and last name and when I typed it into the response field guess what happened? The entire program crashed, disconnecting me. When I tried to go back again I was then back in a queue of 29 people. That is the last straw. After the IRS, I have never dealt with a more incompetent business/organization than GEICO. They cannot even handle something as simple as updating a customer’s address. I have been a customer of theirs for years, and never ever again. Good riddance to a dumpster fire of a company.
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App needs work
I am writing this review through transcription via iPad. I can’t see what I’m writing because I guess by writing is white the same color as the background so as you can see this app absolutely needs work. Also when I try to input my new billing information as I hit billing update it did not confirm that the changes were made so my experience with the app has been nothing short and terrible. Get some new coders that my fingertips. The results of this app is indicative of GEICO's reputation. They are far superior than any other insurance company when it comes to customer service. I have been with GEICO for over 20 years and only once have I been disappointed by a certain customer service rep that kind of rushed me through a call though she took care of me that is the least of my complaint. Other than that they have been flawless. And I would recommend geico to anyone even if you're paying slightly less because you can't get pass the customer service and the flawless process that GEICO will give you in the event that you have an accident or need assistance.
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Best of the Best
GEICO has provided me and my family the best savings thus far….There are many different ways to get discounts. All you need to do is ask how you can save money and an agent will explain the best options that you qualify for. GEICO also has one if not the best App you can use. To help you with your policy. Whether you need a quote, or road service. All you need to do is use the App versus calling for an Agent. It’s fast and it’s user friendly. All at your fingertips…it’s that easy. If you don’t find what your looking for. A phone call is just as easy. A professional and friendly GEICO representative will assist you and answer your questions. I’ve had GEICO now for approximately 5 years maybe longer. I’ve had nothing but positive experience with GEICO. To end this, I have two final words….”USE GEICO “…”Merry Christmas” and a “Happy New Year” everyone!!
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Supervisor
I could work at Geico and teach a few things about organizational skills for employees at Geico. All employees should have organizational skills. Recommend special monthly or weekly classes for employees not to be in such a hurry answering customers questions as if they knew the answer to get off the phone to handle the next call. I had 6 weeks of training before I even answered the phone not to mention training I got before I decided I wanted to become a customer service rep. I answered phones when reps needed a meeting and put customer on hold until I got the right answer. I was very good at my job and actually wrote a job description for Colonial Penn. Due to my organizational skills I combined 3 jobs into one and increased my salary. Find people who just don’t go to work for the money but care enough about their job to make your company better and better.
Sincerely,
Cynthia M Elkins
Sincerely,
Cynthia M Elkins
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GEICO is the best
I’ve been with GEICO for almost a year now. I had switched over from progressive because every time it came time to renew my policy they would increase the cost of my policy. Finally I had enough so I shopped around and I ended up choosing GEICO and I have to admit, it was probably the best decision I could have made when it comes to purchasing an insurance policy. They have been so helpful and to my surprise they have been more understanding than I’d ever imagine. I would highly recommend anyone to switch to GEICO for thier auto policy I promise you will not regret your decision. They have probably the best customer service I’ve ever dealt with. Not only in terms of an insurance policy but all around in general. I plan on doing business with GEICO for as long as I need an insurance policy. Looking forward to buy my first house so they can insure that as well. Thanks GEICO and please keep up the good work
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Great company
This is the first time in 30 years I have had an insurance company that actually seems to care about me and want to take care of us and our vehicles. It is very easy to make payments to them. It is very easy to turn in a claim. Their app is user-friendly and you can do almost everything you need to do on it. My husband totaled his car a few months ago. I was astounded at how easy the process was to get it all taken care of. From the accident site we went straight to a rental car agency and they already had a rental car set up for us. Within five days they had our totaled car assessed and a day or two later automatically deposited the money into our account. No waiting for a paper check. The process was very smooth and I will definitely stay with Geico. I would also like to mention that I have had Geico for the last several years and should have put in a review sooner. In the last couple years I have talked to multiple customer service agents and have never spoken with somebody who was rude or condescending. They have always been professional and very courteous.
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Poor customer service
I broke down on the 29th of October. I tried to request a tow through the app (since it was so quick and easy) I was issued a tow company not able to tow my Harley (came in a sling back) I was told by the tow company they didn’t have a truck to accommodate me. They advised me cancel the tow and call to request a flat bed. From that point on I was stuck in a vicious cycle of being routed back and forth between a phone line that was not answered and trying to send me a link to the app which prompted me to call, as I sat on hold physically 3 hours. Finally I called and paid for my tow out of pocket (over $400). Not only was I stuck on the side of the road but also was 6 other people dressed to go to a costume contest but was unable to attend because they sat with me on the side of the road. Maybe all GEICO customer service was out trick or treating their selves. I also reached out to support on Twitter that also got me nowhere. So I hope someone with the authorities to make some changes inside your company gets to read this review. Most insurance companies would have at least reached out and did a customer satisfaction check or something. I have yet to hear from this SO EASY TO SAVE 15% company. I must be paying for it by loosing customer service.
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Geico Misrepresented and now I’m out of work.
Geico misrepresented a payment on my account and my account went negative while I was experiencing financial hardship. I made sure on two different occasions that my account wouldn’t be charged, and I was told “Not to worry”. A few days later, my account was charged and my account was overdrawn. I understand my bank account is my responsibility, and I was making it my responsibility by communicating with Geico to make sure they wouldn’t charge my account. Geico now tells me that it will take several days for the $$$ to be credited to my account. I made sure to follow the steps I needed to take; Geico misrepresented themselves, and did not take consideration of my situation. This wouldn’t be such a big problem if Geico actually followed through with what they said they were going to do… I now have to call off an entire weekend of work where I can’t get paid. Why you ask? Because I can’t put gas into my car and drive to work this weekend. I work as a DoorDash driver; so I NEED gas in my car in order to work. I have zero credit and I have no friends or family that can gift me funds. I am doing the best that I can, and I’m working very hard to get out of my financial hardships. Geico has royally screwed me, as I now cannot work this weekend or put food onto my table because of their misrepresentation. I will not be renewing my policy with them.
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