Auto glass replacement
I recently filed an auto glass claim due to a large rock chip in my windshield. I know everyone is still backed up due to hurt Ian here on the Gulf Coast of Florida so waiting a few weeks wasn’t an issue. I love the fact that Safelite sent a technician to my place of employment for a convenient and worry free installation. With this being said, anyone that drives a Jeep Wrangler by choice usually considers it something special and an extension of a personal expression. I walked out after the technician completed the installation and instantly reared up in disbelief! They installed an AFTERMARKET windshield on my girl BABS (my Jeep)!! The OEM windshield has little Jeep etched into the windshield showing a path around the entire edge of the glass! If you ask a Jeep owner 9 times out of ten it even has a name, my Jeep is BABS. I pay good money for my policy and still upset over this! I will definitely insist on OEM quality parts for my vehicle from this point forward!
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Five stars
If anybody is considering purchasing auto insurance, all I can tell you is one thing stick with the best you can’t go wrong with a insurance company that has been around for more than 75 years I have never had an issue with my insurance company which I am proud to say Geico and I say that with all sincerity Geico is a company and insurance that is there for you when you need them, I will refrain from mentioning other insurance companies but don’t bother with other insurance companies some people say that Geico is one of the most insurance companies on the market but what I say is you always get what you pay for so if you want to go with Mike and Mike insurance company before I want you never know what you’re going to get but with Geico and 75 years of experience you know what you’re going to get excellent service customer service an app that is far beyond anything that is out there. Thank you, Geico.
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I don't drive so often...
I barely even drive my car. Maybe once a month. Geico struck gold with me as a customer, I'll never crash. Every day geico sends me an email, "we haven't communicated with your device in a few days" I haven't even gone for a car ride in over a week. Mine or anyone else's... and then when I do go on a car ride with someone else and use my phone in the passenger seat I need to either go airplane mode or go into the app after and tell it that the horrible 'phone usage' exceptional trip was me not actually driving and using my phone but me as a passenger, which it lets you do just fine after it confronts you about it lol. The app works, but it also needs to leave me alone. Every time I check my email the newest one is from geico crying that my app is not working. (It's clearly working all the time! Sending location data!) I'm clearly just not needing to drive so much right now, maybe less so than what's on my policy. Please go away... please?
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Seems kind of shady
I called in for a quote on another vehicle and I told the agent very clearly that I was looking at a quote and that I wasn’t adding anything to my policy. I only have one car on my policy and was looking to maybe add another car. After a phone call or two I noticed that he DID add another car onto my policy from 247 (keep these numbers in mind) to 400+. When I called to take that second car out immediately I noticed that they also increased my insurance on my first car 🙂. It’s really shady how they added $10 onto my policy. Then with the drive easy app I noticed that it never changes when I have a good driving streak but when I do maybe a few mistakes it goes down fast. When I brought that up to an agent they gave me the same advice that I heard over again. Ok, it was a decent score but even when I drive well and trying to avoid everything my score has went down. I will say that I soon won’t be in business with this company anymore. It’s way too expensive and even after waiting 6 months for it to drop it’s still not as a good deal as the one I had before. I still pay 217.
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Geico App
This app would be great but it is not user friendly when needing to speak with someone or explaining why you billing changes monthly. I am baffled as to why I was quoted one price and now paying close to double, we had issues downloading the app to track my husbands driving and when I was able to download it told me it didn't recognize the number. This was after speaking with a service rep on the phone for hours to get this cleared up. Now you are charging be $2000 every six months for insurance where I have issues speaking with someone. WOW is all I can say after being in the insurance industry myself for well over 20 years. I don't get a warm and fuzzy from your company at all. $4000 a year with a clean driving record really! Now I realize why I never would recommend you guys.
I will call tomorrow once you are open and discuss my issues. Don't think you want my business or want to just rip people off. Not sure which one it is.
I will call tomorrow once you are open and discuss my issues. Don't think you want my business or want to just rip people off. Not sure which one it is.
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Ca use some improvements
This is mostly feedback for drive easy. I love the idea and it’s great to keeping your rates lower and making sure your kids are driving properly. However there are a few cases it doesn’t handle or doesn’t provide enough feedback for driving improvements.
First and and the most annoying is distracted driving sensor. I get the idea, and I actually never handle phone when driving- I use Siri and hands free. But I never drive alone and my kids or other passengers will use it to search places for the next stop or set music play lists. The app will count this as distraction and there’s no way to to tell it that it was the passenger. I wonder how this affects my rates.
Second issue is feedback. It will tell you when you did a hard braking and show on the map, but nothing on smoothness or cornering. How can I improve my driving if I can’t say where what was done incorrectly?
Finally, there’s no easy way to provide feedback in the app, other than submit a technical issue. Hope Geico is paying attention to reviews.
First and and the most annoying is distracted driving sensor. I get the idea, and I actually never handle phone when driving- I use Siri and hands free. But I never drive alone and my kids or other passengers will use it to search places for the next stop or set music play lists. The app will count this as distraction and there’s no way to to tell it that it was the passenger. I wonder how this affects my rates.
Second issue is feedback. It will tell you when you did a hard braking and show on the map, but nothing on smoothness or cornering. How can I improve my driving if I can’t say where what was done incorrectly?
Finally, there’s no easy way to provide feedback in the app, other than submit a technical issue. Hope Geico is paying attention to reviews.
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Not happy customer
Prices have changed completely! I have a perfect driving record, was given a complete opposite quote if paid year in full, I mean atleast a $500 - $600 difference. I called for a quote on my other vehicle I didn’t add it however the agent added it anyway (by mistake). I didn’t find out that I owed anything more due to not paying in full by the renewal date but only didn’t pay by the renewal date because Geico is trying to figure out what they did wrong. I just so happened to go on the app & all of a sudden noticed bills being due stating if I don’t pay I’ll be canceled. I call I think they’ve got it all figured out & Geico actually owes me. So… 6-7 months down the line I get another cancellation notice saying I need to pay almost $300 or I’m going to be canceled, I call & the lady says she’ll call me back she has to get a supervisor, yet the supervisor doesn’t call me back she does & explains this situation which makes absolutely no sense!! I’m still not satisfied, still don’t feel like I owe all this money esp looking back at my bills, what I should’ve paid, what I did pay… It doesn’t add up! I sure won’t be a loyal customer anymore if they don’t figure this out. Smh Geico!
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Super buggy and no support
I just signed up for Geico with Drive Easy, but the app seems pretty garbage. At first it wouldn’t accept that I had turned on “motion and fitness” in my settings, because the app was taking me to the Geico part of settings but at least on an iPhone it’s in privacy, so I had to uninstall it and start over again. Then I set up my account and password, and every time I selected “keep me logged in” it would erase my password. It told me my password didn’t match, so I reset it, and with the new password got the exact same problem. Just to test my sanity I pulled up a browser and put in the same information and it accepted it just fine. So I uninstalled/reinstalled again, making sure to select “keep me logged in” first and typing in my password and it finally accepted the same information it had rejected a dozen times. I’m now super frustrated, out 45 minutes of my time, and there was no way to contact support through the app. The help section is only FAQs. When I called the agent who signed me up, she did her best to help me but she was just reading from what we’re probably the same FAQs
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STAY AWAY !!!!
Complete rip off , I’m very disappointed . I’ve been with GEICO for several years , never had a speeding ticket or violation . Was in 1 accident where the other party was found to be 100% at fault ( I’m an extremely safe driver ) . My car got vandalised a month or so ago . After having to wait for 2 weeks for them to investigate my claim and give me the ok to proceed , they gave an extremely low estimate that they are not willing to even negotiate , even though I got them 2 written estimates from body shops about how much it will cost . When I asked to speak to a supervisor , he was extremely unprofessional and wouldn’t let me even finish my sentence before cutting me off . He then started accusing me of “ wanting more money to keep for myself “ . I just want what’s fair , I’m not asking for anything extra for “myself” . I’m asking for what’s rightfully mine . They are great until you have a claim . Then they will try to get away from paying , and they will try to rip you off . Not gonna let this go , once I finalise this claim I will be switching to another company for sure . Total rip off .
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Very clunky
This app may be ok for viewing your policy number and getting contact info for Geico, but filing claims, taking photos for estimates and handling claim process is pretty terrible. There is no way to edit or correct info if it is accidentally entered. It won’t let you change vehicle owner (assumes my husband is owner of all our vehicles). It would not let me delete estimate pictures that were not focused, etc, in order to replace with better photos (the photos are so small they look ok but once you accept them you see that they are blurry or cropped incorrectly, but you can’t remove and replace them). If you add additional photos from your photo library, the app freezes after EACH additional photo you download; so you have to close it and log back in each time (7 times in this case!). The photo feature for estimates is really just terrible. Needs so much work. This goes for the website as well. Claims process is just as bad online, same issues, just as clunky. You have to contact an agent to fix things…and good luck with that (wait on hold for 45 min just yo have the phone system hang up on you without ever talking to anyone). Disappointing.
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