Farmers Insurance Mobile User Reviews

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  • By far one if the easiest to navigate apps I have…

    Im not prone to effusive praise but somehow this app makes it easy to find everything to administer and review my insurance coverage. ID cards. payments. coverage. my agent.

    it oddly doesn’t integrate into the claims process. i wish it did. the current _online_ claims process is confusing and clunky. My overall claims experience (5+ stars) was driven by the high quality Farmers adjusters behind it honestly…. they were great. The online stuff didn’t support the process honestly.
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  • Farmers: my company for 6 years now.

    Farmers has been my insurance company for six years, perhaps longer.
    Not the cheapest, not the most expensive either.
    I’m pleased with this company and with my agent Jennifer Yerton.
    I had a homeowners claim three years ago, and they took care of that wonderfully. I submitted receipts by their claim app and all was taken care of.
    I have had 2 automobile claims. Someone scraped my bumper in a parking lot and left, and I paid my deductible. They worked very well with Jim Norton Collision. Then recently someone backed into me; Farmers took care of the repair at my choice of shop quickly, secured the rental car, and is now getting their money back from the other insurer. My only out-of-pocket has been to insure collision protection for the rental, my decision.
    They respond immediately to claims, claims agents are very professional, answer any questions. I feel like they are working for me, their insured, as best they can. I highly recommend this company.
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  • Ease of use

    In the past this App was uncooperative and not easy to navigate. They have since corrected all of that and it is extremely easy to use and to access all of your accounts. Also, I am able to easily access my proof of insurance without having to dig around in my car or purse!
  • Farmers customer support

    I just want to give a huge shout out to Farmers for all the kindness and support from all the employees involved in helping us with collecting and rebuilding all we lost in a fire to our home. We lost everything and owe all of our gratitude to Farmers for the help and support you provided. I would highly recommend this insurance company to anyone that appreciate being appreciated!!
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  • Love the convenience of this app...

    Love the convenience of this app. However, for the last several months, it will no longer keep my CC info on file, regardless of me giving them the permission to store it. It just makes it easier to pay my bill on the app when I don’t have to get my card, and renter my CC info. But, other than that, it’s a great app!
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  • Stay away from Farmers

    After being pressured to take my truck to their “preferred” body shop, I’m still waiting and it’s been five weeks. A repair that should have taken one week, ten says at most, has dragged on for over a month with no end in sight.
    I wanted to take my vehicle to the local dealer, but the adjuster basically threatened me saying Farmers would not cover any costs they deemed unnecessary or above what they thought was warranted. So I reluctantly took my vehicle to their shop and have regretted it sine day one. The adjuster has been absolutely no help in trying to remedy situation.
    Farmers has lost my trust and will lose my business when my policy is up for renewal.
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  • Farmers Mobile app

    This app is great and super convenient! You can log in with Touch ID and have everything you need like ID Card page, policy info, who your agent is and phone number and can pay your bills at anytime! I took one star away only because it’s not like Geicos where you have the option to upgrade/edit your own policy which might be useful for some who know what they want and what they’re doing. Other than that, this is a great app. If you have farmers insurance GET this app I promise you, you’ll love it!
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  • Best Insurance, Best Insurance App

    Super happy I switched to farmers. Cheaper for the same coverage and they also insure in California. Which is hard to come by after the fires. Now to the app. The app is crazy easy to operate. Want to see your bill it’s right there in settings. Want to see your coverage for individual vehicles no problem. My favorite parts is being able to add ID cards to my Apple Wallet. Over all, great app.
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  • Good, can have more features

    I used to have Progressive. I could easily postpone a payment up to 10 days with just 2-3 clicks in the app and done, AND without a late fee. Farmers will take that money making late fee on late-day number one, so needless to say they don’t have a postponement feature. BUT, if you’re gonna collect a late fee anyway and people don’t really have a choice because their payment doesn’t align with their paydays, for example, then at least still give the postponement option with the disclosure that they will accept a late fee.
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  • Best App Ever

    This app loads quickly, gives all the necessary information required in a near or full blown emergency, and allows for the status of account information. That’s all any app should be for. Quick, easy, oversight of information. Any further details about one’s policies like specific rider verbiage, etc has no place in any app. That kind of information should be and is fully available on the full blown website.

    Big time bonus is when you get pulled over for any reason and asked for proof of insurance. How many times have you lost or failed to update the card in your glove box? This app will show the officer you are fully covered faster than digging through the glove box. A definite nuisance ticket avoidance tool.
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