Leave a Review myCigna
Syncing needs some work
This app is really clunky! I used to the Anthem app tracking a lot of my data from my watch. This app uses my health app and tracks a very limited amount of data. It’s hard for me to tell if it’s tracking my workouts or not. There is also the fact that everything isn’t self contained. The fact that I have to manually input my sleep data or workouts, is insane!
Somehow, the Cigna app is connected with Virgin, and the app works hard to connect with Virgin. But if I try to connect to the Virgin store, it doesn’t let me create an account since I can’t find my employer. Plus when going between Cigna and Virgin, it is sooooo slow to load.
I can’t easily find my rewards information if I’m using my phone or iPad. I can only find it when I use my computer.Show lessTigzola
CEO & Board of Directors should all be in jail!
Every year these insurance companies put your medication on hold requiring prior authorization despite being on the same medication for multiple years. It results in patients not receiving their medications for multiple months. They do this intentionally merely as a means to not have to pay for prescriptions. It’s pure greed. Insurance is the assumption of risk. Your already paying for that risk. Your paying insurance for those months but you don’t have access to your medicine. Ands that is illegal. This government needs to make sure doctors are making the decision to give you medicine. It should not be up to the insurance companies. Doctors should be practicing medicine and not practicing insurance! The insurance companies have bots that automatically deny requests that have been sent by your doctor. A real qualified person doesn’t even review these requests. This is all due to lobbying. We need to make lobbying illegal. America should be run by the people and not by businesses and corporate greed.Show lessiPhonePhive
app frozen, poor phrasing
I have issues with this app having incorrect/outdated provider info, making it hard to find providers, but I can’t even get to the provider search because the app freezes when I try to access that page, since the update.
additionally, I was prompted to take a “health assessment,” the first question of which was asking my “gender identity,” but only male and female were offered as options. I understand why this information would be needed to provide medical recommendations, but changing the phrasing so that it’s asking my sex instead of gender identity *AND* offering more options would both be necessary in order to make this question answerable for a lot of users. the fake inclusivity in the way the question is phrased is actually making the user experience worse for queer people and intersex people.Show lessReally Hate UHC
Developer Response
Hi, we would like the opportunity to help with getting this issue resolved. Please email us at LetUsHelpU@Cigna.com and include your alias. -JennieGetting an animal would be more beneficial than getting CIGNA
CIGNA is a garbage company that is 100% out there for profits.
They have denied every single my doctor has asked for my medication’s. Has forced us to go through the audit process for every single one.
He recommended neuropsych to get more information so he could make the best decision possible. This was approved in March.
I called all around town for three weeks and couldn’t find anyone that would take CIGNA. finally got on the phone with CIGNA. They recommended a place but it wasn’t referred by my doctor. I had to go back in for another appointment. I did. it became recommended that it was good. Doctor said it was good. It was just a six month wait. That appointment is Monday. I just got a phone call from them saying CIGNA has denied my approval saying they have deemed it’s not necessary. when I called CIGNA to challenge them on this denial, they said they don’t feel that it is necessary so it is denied.
I waited a little over six months and have been struggling the entire time just to be told that it’s not going to be covered. Even though I was told over six months ago that it would be.
I hate this company. I hope it burns to the ground.
if you are planning on switching to CIGNA, I would recommend buying a cat or dog. You will most likely have better luck with your health with that you would anything that CIGNA is willing to help you with.Show lessFTLAK
Doesn’t save login info
It’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all!
That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?Show lessRaynewatre
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Unsure what to say exactly. It seems every time I need to access the app at a crucial time, the app is out of date and I am forced to update it to proceed. The latest update was “minor enhancements and bug fixes”. Well that is quite useful information. After the update I can log in, but I can’t do much after landing in the main page. I receive l, the page is not working right now error, try again later. I thought the update was for minor enhancements and bug fixes. Which bug or bugs were fixed? Was the minor enhancement to prevent use of the app? Version history is vague, same information provided every update. Can you provide a bit more info? The app was working fine beige, now I was forced to update and no longer have access via app.Show lessi11umunance
Developer Response
Hello, we are here to help troubleshoot any technical difficulties you are experiencing with the app. Please write to us at LetUsHelpU@Cigna.com. Thank you - N.J.Missing several core functionalities
I rarely think to leave a review for an app, but the Cigna app is uniquely bad enough that I am. This app used to be able to store my password but now it makes me re enter my password every time. Even my banking app is able to enter my password with Face ID so i’m not sure why Cigna isn’t able to use the same functionality even if there is sensitive information on the app. I used to teach coding to elementary aged children and am beginning to wonder if this app was a child’s school project.
Worse yet, when I was at the optometrist recently I noticed that when I click on the section that is supposed to show me my vision coverage, I am instead shown my medical and behavioral health coverage. How can I verify that I am getting the rates I am supposed to get from my doctor if I can’t access this information on the go? I’m pretty sure I got ripped off on my purchase of contacts because of this.Show lessDefinitely Displeased.
Poor and misleading “Find Care” feature
I have encountered multiple difficulties attempting to find care through this app.
When I first tried to find a Primary Care Physician, I was turned down by a few people who were not accepting new patients, even though the app said they were.
I have recently been searching for a Physical Therapist, and there is no way to filter for care providers other than the general title (i.e. “Physical Therapist”). I called one that was listed as in-network and accepting patients, but was denied because the app failed to show that the Physical Therapist was actually working for a women’s only hospital, specializing in one practice, and not even in my network (I would have needed an additional subscription).
I tried using the “Chat With Us” feature and got nowhere. It ended with the Cigna assistant sending me an email of possible Physical Therapists near me. This did not help at all, because the list included Physical Therapists I had already called and been denied care from due to specifications that were missing from the app (which I had already told the assistant multiple times).
Really hoping that this can be addressed. I use the app because I do not know if there is another way to find and get care through Cigna.Show lessaaaaaaaaaaaaaaaaaaaaandrew
Developer Response
Hello Andrew, I am very sorry for the difficulties you have experienced with our app and finding a provider. Please write to us at LetUsHelpU@Cigna.com and we will be happy to help. Thank you - N.J.Constant issues logging in
Randomly seems to decide your password isn’t valid. Then you try to reset it and then struggle to find a password that it will actually accept. Then you find one but instead of confirming it’s been reset, it gives you a pop up telling you it can’t be requested at this time. Great process. Then you try to reset it all over again to only tell you the password that it wouldn’t accept previous, actually did apply and work but it gave you a bad pop up message. Now you’re finding another ridiculous password to create because the app can’t successfully give you correct messaging when you finally do put in a password that it should accept. How about facial recognition? I’m sure Cigna has a few bucks saved up and can splurge on this new feature that’s been around for like 7 years. Unbelievable.Show lessjimmytb
Developer Response
Hello, I am truly sorry for the issues you are having with the mobile app. I would like to asisst you. Please email me at LetUsHelpU@Cigna.com. Thanks-DNNot very reliable
This is the only app I consistently have trouble with regarding login.
The biometrics randomly turn off and the app doesn’t work for any login attempts if the password is entered incorrectly one time then correctly after that. Not being allowed to re-use previously strong passwords is a headache. I get the need to show your security being tight. Cigna, you might be over-doing it if your are more complicated than my bank app, retirement app, pay pal, etc. Those apps deal with way more important information compared to yours. Someone stealing my money or my future retirement is more important than seeing when my next preventative check up needs to be scheduled. Just sayinShow lessSMHfrustratedagain
