Leave a Review myCigna
Reviewing claims is a mess
Update: I still hate this app.
I received an email from Cigna saying I have a new EOB. So I go into this app to view it. However 2 significant problems: 1. The email doesn’t provide any clue as to which EOB was updated, and the app does not provide any option to view just the updates. So, I have to go through all EOBs trying to figure out which one changed. 2. For each EOB, the app shows the “amount billed”. What I want know is what I owe. In order to see that, I have to go into each EOB, and click “cost details”. I get the impression that whoever created the app does not have Cigna insurance.Show lessAaaabbbbbccccc
Password issues
Customer service is always great. App is good. Expect their “security”.
Ever since I got this app I’ve been having issues logging in. Always tells me to call customer service for no reasons even if I have the correct password which works on my computer. It’s extremely annoying that I have to keep signing in and having it tell me to call every single time.... it would be great if y’all looked into fixing this problem. Add a figure print or something. I just want to have a functional app for my first insurance.Show lesskitty dies
Very frustrating user experience at sign in / psswd reset
Needs a lot of work to make the sign in and password reset process easier. Very frustrating experience on iOS. No way to enter birthdate on the password reset screen because the calendar is almost completely off the screen, and the intuitive next step to submit a pin is to resend a new pin. Took me 20 minutes to figure out my user name and then got locked out trying to reset my password because of two unhelpful error codes rejecting my new passwords. If you absolutely have to log in and you don’t already know your user name and password, use it on web and not mobile.Show lessRachlmae
The features I would like to use don’t work
1. My linked spending account shows a $0.01 balance because it’s linked to a void account. A year ago, I spent close to an hour with representatives who can’t seem to link my current HSA account to my Cigna account.
2. When I try to view my ID card, it says my plan doesn’t include medical and pharmacy coverage. Called for help, and they suggested clearing the cache on my phone. That didn’t work. I was told to try it again the next day. Still no go. They assured me I have coverage and sent me new cards, but the idea of having the ID cards available in the app is what I would like as I don’t want to carry around another card.Show lessJjjjjjjjjaaaaayyyyyDdddddeeeee
Customer support is useless and untrustworthy
The app is often slow and one can deal with that but customer support AKA personal guides have been 0% helpful, only if I could rate or give them feedback, I can’t because neither the app nor the support will let you do that.
Takes them weeks to provide approval for MRI, often to be simply denied even when specialists order it, Personal Guide Shelly will say “2 business days call tomorrow to check” while next day Jeph will say “sorry I understand but it takes 5-7 business days”
One can assume they’re just being dishonest, and probably employ “wear them out” tactics to save money and deny care that’s needed urgently.Show lessBHSLIVE.COM
I just want to see my card
My coworker also has this issue and it’s been happening for over a year now. I login and try to see my ID Card and it says “you don’t have a dental card” there are no other options. If I switch to see my boyfriends card it comes up. My coworker has her, her husband and two kids on her plan and can only see one of their cards.
Last time I contacted support they said it was because either my app or account had been updated and to wait 72 hours and try again. It was and is still happening a year later. Both cards are visible if I go through the browser on phone or computer.
This is literally the only feature I have this app for and it doesn’t work. You seem to care more about your app reviews so maybe you’ll fix this finally since I’m leaving one star.Show lessusernamewashere
Developer Response
Hello. I'm so sorry to read about all you and your co-worker have experienced at the app. Please email me at LetUsHelpU@cigna.com. We're always here to help. -CMApp doesn’t work
So I’ve switched phones and I’m back on iPhone. At first it wouldn’t let me log on on the Web and that was fixed. But now I can’t log on via the app even though the browser works. What gives???
Update: I received a call from Cigna and the rep walked me through getting my login fixed. Seems to be the two factor authentication causing problems if you switch phones or something. Thank you all for helping! I appreciate it.Show lesshashtaters
UPDATE: (Fixed) Password reset issues
UPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me.
ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall the app, being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because the app doesn’t handle 12-character passwords well, all to no avail...
I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information.Show lessThe Dark Statesman
Developer Response
Hello. I'm so sorry for the trouble you've experienced when trying to log into the app. Please email me at LetUsHelpU@cigna.com. We're always here to help. -CMApp doesn’t work
Update
After I posted my review, customer support contacted me the same day. A case was opened and fixed in two days after they figured out what was going on. Thanks for the quick response
[Previous review]
When I first downloaded the app it worked however I got a new iPhone in November. My old iPhone had a touchID and my new iPhone has faceID. According to the app I’m only allowed one biometric scan so I couldn’t switch to faceID. I contacted customer support to fix the issue. After uninstalling/reinstalling the app, resetting the password, etc., per the advice of customer service, the app no longer works. While I can login on my desktop, the app keeps giving me the same invalid credentials message when I try to log in. The app was nice when it worked but now it’s useless.Show lessAarbee222
Developer Response
Hello. I'm so sorry you've had trouble and I'd like to look into this for you. Please email me at LetUsHelpU@cigna.com. I can help. -CMIt’s “okay”... when it’s actually working
For the last month or so, none of my claims appear in the app. It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in the app, it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like the app can’t connect to their database for some reason; it’s really bizarre and makes the app next to useless.
Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful.
Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service.Show lessJKinney
Developer Response
Hello. I'm so sorry for all you've experienced with the app and I'd be glad to look into the issue for you. Please email me at LetUsHelpU@cigna.com. We're always here to help. -CM
