Leave a Review myCigna
Forced app update for “bug” fixes
I use the app in emergencies as when the drs office tells me the high price I need to pay for visit telling me that “it is still going to your deductible.” I told her I’ve met my deductible and tried to use this app to show her. BUT, when I opened it I was forced to update the app and it’s still loading. Why make a “bug fix” update mandatory when I could open the app, find my info for the cashier and correct the problem then update it after I sit down to wait for 30 minutes. Why can’t we just use it and update when it’s convenient? This review said it was sent but when I went to update it (because the newly updated app made me update before using it) now I can’t sign in as the login button does no work.Show lessrhondaborne
Developer Response
Hello, I am sorry for the issues you are having with the mobile app. Please email me at LetUsHelpU@Cigna.com. I am here to help. Thanks-DNCustomers doesn’t help
Having technical issues and contacted customer support. Resolving my issue then causes another issue and as soon as the issue is resolved the customer service rep leaves and you have to wait another 20-30 minutes to reach someone else. Started this process at 9am and after solving each issue one by one it’s now 2:30pm and I’m onto my 6th customer service rep because none of them can seem to check to make sure their advice works before they kick you out of line.
This app is a complete waste of time at this point. Any convenience it would’ve provided has been negated by the 3 day process it’s taken to simply access my plan. Just order physical cards and save yourself the headache of dealing with this nonsense. It’s 2022, if you can’t get an app right then why even try.Show lessTJ Salad
This is a terrible App
This app needs an immediate update. First off, Facetime should be enabled to allow users to quickly login and find their ID card and service providers. Second, the ID in the app is presented sideways in the screen which when turned then shrinks the card so it’s not readable. This should be changed so that the ID card is readable when opened. Third, finding service providers for urgent care is not possible, while frantically looking for service providers for urgent care there is no option to find services. Each time I open this app I am beyond frustrated with how outdated and poor the interface is.Show lessJ🎄
Completely Outdated Provider Lists
I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc.
I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore.
The best answer I received was that a specific doctor hadn’t worked there in 5 years.
Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more.
If you’re just inept at running a business, then start handing out refunds or discounts.
This is a disgrace to insurance providers and medical professionals through the country.
Get it together.
P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome.
Another sign that you are not able to manage an app as it should be in the 21st century.Show lessC.Vegas
Developer Response
Hello, I apologize for the trouble you are experiencing with our provider directory. Please write to us at LetUsHelpU@Cigna.com and we will be happy to help. Thank you - N.J.Worst app ever
My medical is covered under my husband and I have dental. This app can’t handle that. I have to have 2 userids one for each because the app is too stupid to handle that. And I can’t use biometric recognition because the app only allows for one and gives me an error for the other. Dependents can’t see their medical IDs…only the subscribers ID. That’s not useful when the ID is different for each person. You still have to mail in claims. You can’t submit them through the app. I can deposit a check through an app. You’d think taking a picture of a claim would be easier. You can’t download the form from the app either. If a claim is denied (which everything gets denied after July) you can’t see why. It tells you to call. This app is totally useless for anything other than checking your deductible.Show lessA0emouse
Developer Response
Hello, I sincerely apologize for the dissatisfaction that you have experienced with the mobile app. I would like the opportunity to answer any questions that you might have. Please email me at LetUsHelpU@Cigna.com. -SNSApp doesn’t allow log in
As others have reviewed, when changing phone or updating (in my case), the app will prompt a log in (doesn’t provide face id).
I have tried logging in and it says that I’m using a temporary password, I try to change the password on the app, but a message pops saying that the temporary password is wrong. I updated the password on the desktop version, where I can log in without trouble, but when came back to the app, gives me the same error message.
I read others reviews where developers fixed the issue, in my case I called Cigna and they couldn’t help, and there’s no option for app support.
If you know the app has this bug, why don’t you go ahead and fix it from the root, instead of working it case by case?Show lessCarlitos28
Does not allow login after password reset
This app is terrible. It forces a password reset all the time, and has password strength/complexity characteristics that it doesn’t tell you! It will reject passwords even after giving you a green check mark approval for length and special characters.
Then once you finally get an ok password, it won’t log you in. I just get a “cannot process your request at this time” error and an 800 number. I’ve called the number and nobody ever picks up. Even though I can log in on my laptop browser with the same password, it rejects it from my phone.
Good luck getting someone on the phone, they don’t answer. Cigna is a blight on our society in every way.Show less99paa
It’s OK
I’ve had have the same experience of constantly being logged out and taken thru the welcome screen, and also of the biometric login just stopping working. I was able to set it this time (with new update I suppose), previously when I toggled it on, it would immediately toggle itself off.
Would love to know how to save my ID card to Wallet - I’ve done this in a past version but that no longer seems to be an option. I changed health plans this year, but Wallet still shows my previous plan, so it’s obvious it’s no longer connected to the app for updates, and now I have an outdated version of my card. That seems to be pretty basic functionality for a MOBILE APP.Show lessLdySunshine
Continuous problems with login
Edit: looks like the app has issues when the wifi is on. Surprisingly everything works if you are using the network connection. If you have login issues, try disconnecting the wifi.
Previous message:
It is terrible. Almost every time I try to log in fails. Sometimes it works and when that happens, I set up face ID but it is a waste of time because after some time it stops working and I am back to the beginning. I found that if you use password autocomplete fails always. If you write it sometimes works. I end up using the browser because it works at the first attempt.Show lessSanxenxo y no Sangenjo
Do not trust
You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected.
I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted.
Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.Show lessccweems
Developer Response
Hello. I’m so sorry you haven't been pleased with the app or your plan. Please email me at LetUsHelpU@cigna.com. I would like to look into each piece of your experience. -CM
