Leave a Review myCigna
Love the convenience
I find this app to be one of the top 5 apps ever created. Almost everything I need to know about my insurance is right here. Love the convenience of looking up providers and tell my doctor what facility I want to use based on coverage, it has saved me thousand of dollars on procedures. One thing I would like to see added is physician credentials - for example where did they go to school and when, it is important to me because not all doctors are created equal and education matters a lot! Good job Cigna keep it up.Show lessZahirag
No Longer Works
The app no longer works on my phone. After I put in my user ID and password I receive a login error alert. They can’t process my request at this time to try again later and to contact customer support. I have tried again at different time and still getting the error. I spoke with customer service and they told me there is a problem with the app and they are currently working on getting it resolved. But they don’t have a estimated time when it will be resolved. I have been having an issue with the last couple of months already. When they app was working it was easy to you and I was able to keep track of all of my information. But now I have to login through the desktop to view my information. I hope they can get the issue resolve.Show lessSustan
Garbage, just like DenyTillYouDieCigna
This is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. The app is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid this app and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. This app does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system.
Avoid this app and any reason to try to use it and be greatly disappointed.Show lessTheyCallMeTrouble
Developer Response
I'm sorry about the issues you've encountered with the mobile app and with your policy. Please email me at LetUsHelpU@cigna.com and I can address your concerns via our secure email. Thank you, BMS.No fingerprint
I like the app but I use strong logins so I would use the fingerprint option if it would work. Even though you select it it does not work. The copy and paste does not work. If I were to want security I would except strong passwords, copy your strong password to enter and except fingerprints as authentication. I maybe wrong but you are making difficult to use strong passwords and make it frustratingly easy to just give up and use the easy passwords used for the accounts that does not really have personal information and with no security exposure because you can return to app later and not consistently having to reset your password. Just my thoughts. Let’s see what’s your thought in the future with the performance of this app.Show lesssmokeguy1
Developer Response
Hello. Thank you for the feedback and I'm so sorry you've had trouble logging into the app. Please email me at LetUsHelpU@cigna.com. I'd be glad to look into this for you if you're still having trouble logging in. -CMClose but just not all there yet
Cigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving this app 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of the app, though.Show lessKingSmang
Pretty good but...
I really appreciate all the features and conveniences of this app. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within the app that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway.Show lessdawnabelle21
MJM
Love this app! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question.
Three suggestions for improvement:
1. Make "Live Chat" available 24/7 (or see #2)
2. Allow me to send a message/ask a question to be answered by customer service via return message the next day.
3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision.
Thank you Cigna!Show lessMJMMJT
