Leave a Review myCigna
Cigna wants me to pay to replace 3 months worth of meds
Cigna’s website states to change your address contact your employer about your new address and Cigna will change your address. I changed my address with my employer 3 months ago. My address was not changed on Cigna. There is no way to change your address on this app or on Cigna’s website. I used this app to order meds. When you check out the address they are sending to is not displayed. I called customer service. They told me it was my fault my meds where sent to my old address because I did not verify the address during checkout. How can I verify the address when the address my meds are being sent to are not displayed during the whole transaction.
Now I am out three months worth of meds. Thanks Cigna for your lousy app and awful customer service!Show lessLanghamc
Lots of nice useless features
Has many extremely useful features and an amazingly well thought out, user friendly base design, but if I can’t review things because it is constantly updating, refreshing, or whatever else it is doing and kicking be back to the top of the page from the base of every feature, those features quickly become USELESS. I do not want to scroll down 50,000 times because the app only updates 5 items at a time then carries you back to the top of the screen and makes you scroll all the way back down before taking you back up to the top while it updates 5 more items by the time you get to a total of 30 items to review you have already spent your time scrolling back down most of the same list 6 times and you still haven’t gotten far past the initial 5 when you get to start all over again. Tired of reading all that run on sentence? Try reading a rerun run on sentence that starts all over every 5 words... 😡Show lessMiq2u
Developer Response
Hello, thank you for providing your feedback in regards to the app. I'll be happy to look into the trouble you've been having with the app constantly refreshing. Please email me at LetUsHelpU@cigna.com - JWGood to be with Cigna
I have never been (more) satisfied with an insurance company. The coverage I’m getting and the service supplied has been the best and more than I’d expected. Plus, all the online tools and mobile apps available make working with the organization and then with the doctors easier, more effective, more accessible than ever before. Being able to track my claims, out-of-pocket and coverage areas through the mobile app make everything so much easier and allows me to have all my needs met right in my pocket.Show lessBlitzKreig999
Doesn’t work on IPhone 11 Pro Max
Update since last time. App have started to work and do not see any issues so far. Thank you.
Application did work on my previous IPhone 8 Plus with iOS 13 but doesn’t work at all on my new IPhone 11 Pro Max. With cloned data it didn’t want to run at all crashed immediately. After I re-installed it opens login page which doesn’t work and I couldn’t type my login. This application even spoil my keyboard on any other applications where I tried to type anything. It was much bigger and moved to he top of my phone’s screen.Show lessGrygorii G
Overall positive
The Cigna app is convenient to use and has detailed breakdown of the bill, including the total charge, how much insurance pay and how much I owe. It also has the deductible status which reminds of how much out-of-pocket do I need to spend before the copay starts. There are also other features which I don’t use very often. Overall I will recommend this app.
If there is anything to improve, I’d suggest enhance the claim sorting function to include ‘what I owe’. After all this is my out-of-pocket expense. Also, it will be very helpful to have a summary table to include all the breakdowns instead of going into each one claim to see the breakdown. An exporting function via email will be desirable as well.Show lessLamothy
Don’t Like Security Created Issues
OVERALL THE APP WORKS OK.
But the log-in issues DRIVE. ME. NUTS.
I’ll explain for anyone who may be interested
I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive.
For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset.Show less:;()$&@7641389david
Developer Response
Hello. I'm so sorry you've had trouble logging into the app. Please email me at LetUsHelpU@cigna.com. I would be glad to look into this for you. -CMA+ Service
I recently used the Cigna Ap and took advantage of the virtual appointment via Skype. My primary care physician did not have any appointments available and I had poison ivy rapidly spreading. I was able to connect with a physician via phone and send pictures of my symptoms, and they were able to review and provide me with a prescription called directly into my pharmacy. Not only did I not have to wait to be seen, but I had the script in hand within an hour. I highly recommend Cigna and their services as this was tremendously helpful.Show lessjdeste200
Handy, but has issues
I like being able to search for providers so easily, but I’m not able to see what is available with my plan. I called Cigna and they said I should be able to see my co-pay with my plan on each provider, but it’s not there! Also, when I’m moving around the app and I go back to the main page, I’m not able to push any of the big buttons, just the buttons on the bottom row work. I close out and start again and it works the one time, then I go back to main page and the big buttons won’t push.
If these issues were fixed, it would have a 5star from me.Show lessMagPie23
Electronic ID Cards
I spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :)Show less@MyLifeAsChris25
Worst company to deal with
I have called over 30 times in the past 4 months to add my daughter to my existing policy that I have had with CIGNA for many years. I spoke with several agents and supervisors and was always given assurances that she was added and notes were made to the file but nothing happens. They even at one point created a new policy with me, my spouse and daughter with a cost of 3 times what I was quoted.
I called several times after that and I was assured that mistakes were done on their part and it will be fixed and all conversations were documented by supervisors and several call transfers.
I still do not have my daughter added to the policy as of today. This is the worst worst customer experience I have ever had in my life dealing with a company that has a customer care services.Show lessalexchouri
