The old app was so much better. I cannot connect my families bookings together. I called process customer service, she said she has linked them. I went to make reservations for our family of 4 and they are still not linked! It’s so frustrating. There are several issues but this is just one item that should be basic. Princess you HAVE to fix this mess of an App you require us to use!
I can’t believe Princess introduced this “new app” before it was ready! It is terrible! I cannot print my luggage tags from the app. I had to go online,okay, no big deal, always have in the past, but they said that was what the new app was for? Printing luggage tags?!?! You failed there. It shows me as a first time cruiser on Princess & I am Elite. I am not looking forward to using it on our next cruise. And when I called Princess, they said it would take up to 2 weeks to fix the mistake on my app & I sail in 5 days, so that doesn’t do any good. And I did all the things they said to do, delete & reload the app, turn phone off & back on, nothing has helped. It is the app.😝
Not only does Princess have the best technology going today, their app is a vital tool that underpins the excellent experience that is the Medallion Class experience. It’s responsive, full featured, and a joy to use. Creating dining reservations and connecting with shipmates are particular highlights. I may have to move on ship just so I can continue to use this app all the time.
This app is a complete dumpster fire. If I log
In with my reservation, I can see my upcoming trip. If I log in with my email and password, it tells me the password is wrong. If I reset it, the email directs me to the website. I reset it, I can log into the website. Try to log into the app and it still says wrong password. Someone must have forced the developers to push this to production before it was ready.
Horrible! … We are supposed to complete our profile and check in via the Princess app but when we enter my booking number it says it can’t find the booking. We can find it fine on the web version with the same booking number so we know it’s an app issue. PLEASE fix this ASAP! Thank you!
I just used this app on a princess cruise two months ago. It was glitchy but it worked.
What ever they tried to update just made it worse.
I can’t even log in. When I do get in and try to move around it flags me saying information not available.
I have tried doing the check in for our upcoming cruise for several weeks to no avail! I spent 40minutes on the phone with Princess and they couldn’t get us checked in either so I guess we will have to spend an inordinate amount of time on arrival to the cruise terminal. This is our first Princess cruise , very disappointed with their website. I was told someone would be calling me back once they figured out the glitch, that was 4 days ago!
This app is exceptionally and shockingly terrible. For a cruise line that forces you to use this app to do so much during your vacation they have really caused a huge frustration for passengers young and old. We were using the old app for most things because at least it was functional. However, today they discontinued that app so we are now forced to use the new nearly non functional app. I wish I could give you tips to make using it easier, but I don’t have any other than leaving a review and hoping they fix it. Princess, do better by your guests and fix this thing. It needs to be easy to use and straight forward instead of non functional and cumbersome. Until you can make an app that your average clientele can open and use without much to do you need to bring back easier ways to do things around the ship.
We have been traveling with princess one cruise every year for the past 13 years. The app we started using a few years ago was absolutely awesome. This new one is like 10 steps backward. Not even close to the old app. Sorry I have to use this one. It’s hard to navigate, it slow, definitely not cutting edge, won’t open up to page size,. Too bad.
You can’t see excursions you have booked, so the “journeys” section is worthless. Sometimes it pops up and blocks me from logging in saying I need parental permission ( they died 40 years ago). There’s at least 4 different ways to log into the system/app, and it varies as to which one will work. PLEASE test this before dumping it on your customers!
I noticed a few minutes ago while in my room that I am “off ship”. I assure you I am ON the ship as we are now in the Atlantic Ocean!
TB1678
Panama Dee
Sailor_Joe
Jamiedds
Diane N in Oregon
Smilingts
0953!
TerriLelia
Labmom1946
Rocketman9999999
