Leave a Review Neato Robotics
Botvac disconnects all the time. The app is junk
The robot is connected to the internet per my router, but for whatever reason it disconnects at least once a month on average( but often multiple times a month, then will be fine for a few months), some times it will magically reconnect after a few days, others it just doesn’t and requires that I uninstall the app, reinstall, then set up the vacuum as a new device. It’s absurd. Every time I’ve put in a help ticket (it took me a while to figure out exactly what works to fix it) Neato has blamed the issue on my router, despite roughly a dozen other smart devices having no issues with connection at all. I feel confident the issue is related either to their app or their server. I wish there was a way to just have it run via wifi regardless of needing an outside internet connection so it doesn’t require the Neato server to be working properly. It’s so frustrating. I love the device but hate the app/service.Show lessGypsyBagelhands
Amateurish
Most BASIC functions work if you are on the same IP network, but you have to be on the same SSID to get the manual mode to work. There is a button to get the robot to return to base, but it is always greyed out.jmoorfoot
Used to work - Not anymore
My D4 was WiFi connected and working great. Overnight something went wrong. Now, bot won’t connect and app is “frozen”. Can’t connect and app doesn’t respond. Great when it works, but requires a lot of time and attention to keep it connected. Thought I was past the stage of initial setup, but seems as I am always having to repeat the process. Right now I can’t get it to work. Disappointed.
Spent hours trying to connect and finally succeeded. Connection is currently stable. Wondering how long this will last because troubles occur when software and firmware are updated, which happens frequently (too frequently). Neato support team is helpful, but developers need to do better. Purchased Neato vac to save time and energy not to spend hours trying to connect.Show lessAppwarrior144
Great app
I have found the Neato App to have great functionality. A few hiccups to begin with, probably more due to user error.
Error messages are a little cryptic sometimes and don’t help with a solution. Otherwise, I love it.Peter Leamo
Manual Mode Inop in Latest Update
I didn’t have any problems until the recent update. Now, on my iPad 9.7 (iOS 13.4.1) the Manual mode doesn’t work; my Botvac Connected operates perfectly in Manual mode with my iPad Air (iOS 12.4.6) BECAUSE IT DOESN’T HAVE NEATO LOCATION SERVICES. The app keeps disconnecting/reconnecting and gives a false “ Please clean my brush” error when initiating movement of the Botvac only while in Manual mode; if no movement is initiated, Manual mode just stops and the app returns to the status screen that shows “Ready to Clean.” Also, Location Services must be set to “While Using...” or “Always” for Manual mode to even start. Otherwise, the error “Manual Clean Not Available: Connect your robot and iPhone to the same Wi-Fi network“ will be displayed. And, according to the website’s FAQ’s, “you can pair your robot with up to 10 different Wi-Fi networks from the same Neato app.” However, the app doesn’t have the Wi-Fi option under Robot Settings as described and shown in the screenshots.Show lessRare_Reviewer70
Great Robot performance, mediocre Software which just ruins the experience.
The robot cleaning performance is five star. No complaints in regards to the robots performance because it works better than expected at maintaining a house floor debris free if used correctly. I run it daily with minimal over head just the occasional sweeping out corners and large objects. The stability and navigation of the APP is a whole different thing. Unfortunately since this is the way users interact with the robot it ruins the experience. The maps and features don’t always work, if you stop the robot it doesn’t always give you the option to dock. There are icons on the screen that are confusing because you can neither click them to do anything or provide information. The options for cleaning rarely work and you constantly have to redo maps. 🤦🏽♂️Show lessLesterVMartinez
The The robots seem ok, but the app and it’s ability to control them is terrible!
After the firmware and app upgrades in the first quarter of 2020, one of my two D7 robots would stopped responding to the app; it always showed up as off-line even though it was connected to Wi-Fi (I could tell by looking at my access points and the blue light on the robot). The Neato support team told me to delete the missing robot from the app and re-add it. I deleted it, and have been unable to re-add it ever since. I have spent hours on the phone with Neato tech-support, and they aren’t able to offer me any useful assistance. I received an email from Neato telling me they are sorry, they don’t know what the problem is, and that’s why I haven’t heard from them. So I have a vacuum for which I paid several hundred dollars sits useless because the app and/or firmware update have rendered them that way. I did manage to reconnect the vacuum to the Neato servers once (I could not control it with the app, but at least it was following its previous programming), but Neato insisted I needed to disconnect the robot and try again. I once again have an expensive robot vacuum that does nothing. It is, essentially, bricked!Show lessDraco the Blue
Failing miserably
Update: my review was first written two months ago. It took me about 3 weeks to get the app to work at that point after owning it for over a year with no problems. It then worked for about a month and has quit again. I am doing all the resets and checking my router, etc. It hasn’t worked with the app in 12 days now. After working seamlessly for more than a year and now constantly having problems for 2 months, this is frustrating. We actually changed internet providers in early November and have better service so I would expect less problems (though i never had any before). The app gets stuck on the “name your robot” screen and then won’t move on to the next screen. I have wasted HOURS trying to get the app to work.
Original review: I have had this model for over a year and have loved the vacuum and the app. I had a previous Neato that didn’t have an app, and the addition of the app was amazing. When I updated the vacuum and app, as the app told me to do a couple of weeks ago, the app has quit working with my vacuum. I have literally spent over 2 hours trying to reprogram it this and last week week and it still won’t work. I’m frustrated that I paid more than other brands to get features that now won’t work.Show less
Developer Response
Thank you for leaving us your review, we are disappointed to hear that you're not able to use your app with your Neato anymore, this is quite unusual and we would love to help you get this working correctly for you again. Please email us at Rosie@NeatoRobotics.Com where a member of our customer care team will gladly assist you. ^Your Neato TeamWorks Spottily, Confusing Sometimes
Updated, since my robot wasn’t connecting but it is connected now: Here and there I have trouble with the app. It has great features — they added no-go lines for the Connected D5 in the last year so I get to make use of that. When the app works, it’s great! It lets me know when the robot gets stuck, where it is, and the scheduled cleaning days make keeping the floors clean easy. If I had any requests, it would be perhaps to make an “every two days” schedule, as right now I have it set to Mon-Wed-Fri-Sun, which means it runs two days in a row out of the week. The interface isn’t perfect but it’s easy enough to understand, and whenever I’ve had an issue the response is always quick. I just wish solving connectivity issues was easier, but that may be my home internet. Otherwise it’s great to leave vacuuming to this! I have two dogs and two birds and there’s always plenty to clean up after.Show lessSunnysuraj
Really good robot vacuum experience
Using this app with our D7 has been a great experience to date. Everything is simple and intuitive to set up and use. The messages from the Botvac are genuinely helpful and informative. I appreciate that the app runs on iPad and Apple Watch as well (although I wish the iPad version supported landscape). That’s not a significant enough issue for me to deny the app the full five stars though.Show lessmr_phillip
