Cancelled
I cancelled my subscription and it it keeps trying to charge me 119. It needs to stop
Unethical strategies to make it nearly impossible to cancel
I signed up for a seven day trial, and when I signed up, I immediately went to cancel so I wouldn’t forget to do so before the trial period was up if I didn’t want to continue it. When I went to cancel it immediately, there was even place to mark why I was canceling now, and one of their options was “so I wouldn’t forget”. Despite immediately having cancelled, I today that I would be charged tomorrow. So I went onto the app to cancel. Going to the “contact support“ section tells you to go to settings and hit manage subscriptions and there you will see “cancel subscriptions“ - but that is not written there. The layout of that page is misleadingly organized, with “unsubscribe“ at the bottom, situated to make you think you’re unsubscribing from communications, not canceling your subscription. Long story short, went through multiple avenues following their false steps to cancel, sent down different rabbit holes; sending the email on the “contact support page“ did not work, and eventually I just went back to that settings page and went to the bottom to hit unsubscribe. Well THAT is actually where you cancel your subscription! But then they interrupt that process by asking you to take a survey. If you x out of the survey, it ends your cancellation process. You have to start over again, you have to open the browser window for the survey, then you have to click several more times in the app to confirm you want to cancel.
One of the most unethical and convoluted strategies of ever come across to make it difficult for consumers to cancel. Should be illegal. If we can all sign up to pay with one click, we should be able to cancel with one click.
One of the most unethical and convoluted strategies of ever come across to make it difficult for consumers to cancel. Should be illegal. If we can all sign up to pay with one click, we should be able to cancel with one click.
Show more
I’m premium but still getting ads
I’ve signed up to your annual premium subscription. I like the app - it’s useful. But EVERY time I open the app I’m forced to see an offer for lifetime subscription. EVERY TIME. I’ve already paid. I go into the app to relax but feel angry and frustrated to be forced to click through an ad. Deleting.
Show more
Mixed feelings
Very mixed feelings about this app! I like the app blocking function a lot but find the various sounds need a lot of time and full immersion in the app to do what I want it to do. One more super frustrating thing is the constant pop up regarding the lifetime subscription. I think it’s super cheeky to force this many ads on paid version customers
Show more
Amazing App - Enough With the Advertising
I use this app almost daily since signing up for the premium plan. The ‘Move’ setting is great for running in transparency mode. The beat changes with your pace so it is not driving you like a rock song putting you in control. I just wish you could fine tune the instruments. Some sounds are a bit irritating. Unfortunately I can only give 4 stars since the interface has advertising right at the top. It is irritating and in your face. I signed up for premium plan, please get rid of it so the interface is focused… that’s what the app is for right?
Show more
