Dialpad vs HighLevel
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Dialpad
This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.
- Unified communication platform
- Cross-device call switching
- Automatic call transcription
- Rich contact profiles with CRM integration
- Remote call monitoring and coaching
Read full descriptionHide full description
Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.
HighLevel
This all-in-one sales and marketing platform empowers agencies and marketers to capture leads, automate communication, and manage client relationships. It provides tools for website and landing page creation, lead capture, and automated messaging across multiple channels.
- Lead capture tools
- Landing page builder
- Automated messaging
- Website creation
- Appointment scheduling
- Analytics tracking
Read full descriptionHide full description
More Leads = More Customers We Help Agencies & Marketers thrive With Our All-In-One Sales & Marketing Platform [ FOR AGENCIES, BY AGENCIES ] HighLevel is the first-ever all-in-one platform that will give you the tools, support and resources you need to succeed with your agency. • All the tools you need in one platform without having to "duct-tape" multiple platforms together! • Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! • Full Suite Platform for Agencies. Included in the Platform is a full-featured Page Builder to capture leads. • Our intuitive platform allows you to create full-featured websites with custom menus. • Create high-performing and captivating landing pages all in one place! • Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! • Use our built-in tools to collect payments, schedule appointments, and track analytics!
Screenshots
Verdict
The clearest difference is ads: HighLevel at none against Dialpad's shown. HighLevel also leads on monetization model (free vs ad-supported). Dialpad's advantage is review sentiment (34% vs 25%). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for Dialpad against 4.5 for HighLevel. Both are backed by a comparable volume of ratings — 4.6K and 3.7K respectively. Written reviews are what separate them: 34% of Dialpad's written reviews are positive against 25% of HighLevel's.
Dialpad ships an update fortnightly, HighLevel every 10 days. The most recent releases landed on October 9, 2026 and October 12, 2026 respectively.
| Parameter | Dialpad | HighLevel |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4.6K ratings) — better | 4.5 (3.7K ratings) |
| Positive reviews | 34.0% of reviews — better | 24.5% of reviews |
| Number of ratings | 4.6K — better | 3.7K |
| Update frequency | Fortnightly | Every 10 days — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 17.0 | 16.6 — better |
| Further details — not scored | ||
| Size | 346 MB | 354 MB |
| Age rating | 4+ | 17+ |
| Developer | Dialpad, Inc. | Synclio |
Customer experience
Dialpad
HighLevel
User reviews
Dialpad
From 4.6K App Store ratingsWhat we love
- 🚀 Reliable and consistent
- 📊 Great analytics and reporting
- 💻 Seamless desktop and mobile integration
- 🤖 Useful AI features
- 📞 Convenient business phone solution
Room to improve
- 🐛 Buggy and glitchy app
- 📞 Frequent call drops and connectivity issues
- 🔇 Unreliable notifications
- 📱 Poor mobile app experience
- 🕰️ Slow response times from customer support
HighLevel
From 3.7K App Store ratingsWhat we love
- 🚀 Fundamentally changed everything
- 🚀 Excellent software
- 🚀 Great app
- 🚀 Amazing software
- 🚀 Comprehensive and simple to use
Room to improve
- 🐛 Extremely glitchy. Can't handle volume.
- 🐛 Not reliable
- 🐛 Doesn't work consistently
- 🐛 Inconsistent
- 🐛 Bad just bad
Bugs and requests
Dialpad
Reported bugs
4 issues- Text messages not sending properly
- Missed calls not showing up in the app
- Inability to log out of the app
- Random app crashes and freezes
Requested features
4 requests- Threaded messaging for better conversation organization
- Customizable ringtones and notification sounds
- Improved integration with native contact lists
- More granular control over call recording and transcription
HighLevel
Reported bugs
20 issues- Login screen freezes
- Incompatible with older devices
- Notifications and messages not loading
- Can't create account
- App crashes mid call
Show 15 moreShow fewer
- No notifications
- Loading issues after update
- Horrible update
- New app sucks!
- Lots of bugs
- Bad update
- Keep getting bumped out
- Terrible new update
- Can't change any settings
- Call quality not good
- Glitchy, rarely ever works
- App Blacks Out
- Bad update recently
- App crash
- Blank screens and the never ending reload
Requested features
5 requests- Dark mode option
- Advanced analytics dashboard
- Ability to cc/bcc on new emails
- Ability to forward previously sent emails
- Improve email tech and notifications
In-app purchases
Dialpad
No in-app purchases
HighLevel
No in-app purchases









