Comparison

Dialpad vs HighLevel

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dialpad

This business communication platform unifies calls, contacts, and messages into a single application. It offers features like automatic call transcription, rich contact profiles integrated with CRMs, and the ability to switch devices seamlessly during calls. Teams can also monitor and coach calls remotely.

Highlights
  • Unified communication platform
  • Cross-device call switching
  • Automatic call transcription
  • Rich contact profiles with CRM integration
  • Remote call monitoring and coaching
Features
Read full description

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

About

HighLevel

This all-in-one sales and marketing platform empowers agencies and marketers to capture leads, automate communication, and manage client relationships. It provides tools for website and landing page creation, lead capture, and automated messaging across multiple channels.

Highlights
  • Lead capture tools
  • Landing page builder
  • Automated messaging
  • Website creation
  • Appointment scheduling
  • Analytics tracking
Features
Read full description

More Leads = More Customers We Help Agencies & Marketers thrive With Our All-In-One Sales & Marketing Platform [ FOR AGENCIES, BY AGENCIES ] HighLevel is the first-ever all-in-one platform that will give you the tools, support and resources you need to succeed with your agency. • All the tools you need in one platform without having to "duct-tape" multiple platforms together! • Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! • Full Suite Platform for Agencies. Included in the Platform is a full-featured Page Builder to capture leads. • Our intuitive platform allows you to create full-featured websites with custom menus. • Create high-performing and captivating landing pages all in one place! • Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! • Use our built-in tools to collect payments, schedule appointments, and track analytics!

Screenshots

Dialpad4 screens
HighLevel4 screens

Verdict

The call

The clearest difference is ads: HighLevel at none against Dialpad's shown. HighLevel also leads on monetization model (free vs ad-supported). Dialpad's advantage is review sentiment (34% vs 25%). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for Dialpad against 4.5 for HighLevel. Both are backed by a comparable volume of ratings — 4.6K and 3.7K respectively. Written reviews are what separate them: 34% of Dialpad's written reviews are positive against 25% of HighLevel's.

UpkeepUpdate frequency

Dialpad ships an update fortnightly, HighLevel every 10 days. The most recent releases landed on October 9, 2026 and October 12, 2026 respectively.

Scorecard3 real differences · 7 level
Dialpad versus HighLevel: the parameters behind the verdict, then further details
ParameterDialpadHighLevel
PriceFreeFree
Rating4.6 (4.6K ratings) — better4.5 (3.7K ratings)
Positive reviews34.0% of reviews — better24.5% of reviews
Number of ratings4.6K — better3.7K
Update frequencyFortnightlyEvery 10 days — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.016.6 — better
Further details — not scored
Size346 MB354 MB
Age rating4+17+
DeveloperDialpad, Inc.Synclio

Customer experience

Dialpad

All ratings4,555 ratings
Positive89.6%
Neutral3.0%
Negative7.4%
Written reviews250 reviews
Positive34.0%
Neutral7.2%
Negative58.8%

HighLevel

All ratings3,691 ratings
Positive85.6%
Neutral4.2%
Negative10.2%
Written reviews151 reviews
Positive24.5%
Neutral15.2%
Negative60.3%

User reviews

Dialpad

From 4.6K App Store ratings

What we love

  • 🚀 Reliable and consistent
  • 📊 Great analytics and reporting
  • 💻 Seamless desktop and mobile integration
  • 🤖 Useful AI features
  • 📞 Convenient business phone solution

Room to improve

  • 🐛 Buggy and glitchy app
  • 📞 Frequent call drops and connectivity issues
  • 🔇 Unreliable notifications
  • 📱 Poor mobile app experience
  • 🕰️ Slow response times from customer support

HighLevel

From 3.7K App Store ratings

What we love

  • 🚀 Fundamentally changed everything
  • 🚀 Excellent software
  • 🚀 Great app
  • 🚀 Amazing software
  • 🚀 Comprehensive and simple to use

Room to improve

  • 🐛 Extremely glitchy. Can't handle volume.
  • 🐛 Not reliable
  • 🐛 Doesn't work consistently
  • 🐛 Inconsistent
  • 🐛 Bad just bad

Bugs and requests

Dialpad

Reported bugs

4 issues
  • Text messages not sending properly
  • Missed calls not showing up in the app
  • Inability to log out of the app
  • Random app crashes and freezes

Requested features

4 requests
  • Threaded messaging for better conversation organization
  • Customizable ringtones and notification sounds
  • Improved integration with native contact lists
  • More granular control over call recording and transcription

HighLevel

Reported bugs

20 issues
  • Login screen freezes
  • Incompatible with older devices
  • Notifications and messages not loading
  • Can't create account
  • App crashes mid call
Show 15 more
  • No notifications
  • Loading issues after update
  • Horrible update
  • New app sucks!
  • Lots of bugs
  • Bad update
  • Keep getting bumped out
  • Terrible new update
  • Can't change any settings
  • Call quality not good
  • Glitchy, rarely ever works
  • App Blacks Out
  • Bad update recently
  • App crash
  • Blank screens and the never ending reload

Requested features

5 requests
  • Dark mode option
  • Advanced analytics dashboard
  • Ability to cc/bcc on new emails
  • Ability to forward previously sent emails
  • Improve email tech and notifications

In-app purchases

None

Dialpad

No in-app purchases

None

HighLevel

No in-app purchases

Questions

Is Dialpad free?
Dialpad is free to download, with no in-app purchases.
Is HighLevel free?
HighLevel is free to download, with no in-app purchases.
Which has better reviews, Dialpad or HighLevel?
Dialpad is rated higher. Dialpad averages 4.6 out of 5 from 4.6K ratings, while HighLevel averages 4.5 from 3.7K ratings.
Do Dialpad or HighLevel have ads?
Dialpad shows ads; HighLevel does not.
Which is updated more often, Dialpad or HighLevel?
Dialpad ships an update fortnightly, and HighLevel every 10 days. Most recently, Dialpad was updated on October 9, 2026 and HighLevel on October 12, 2026.

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