I don’t like this app because I placed an order on a Saturday night for Sunday at noon. I could find no way to edit my order online Sunday morning at 8:00. All I could come up with was the phone number for the restaurant. When I spoke to the manager at 8:00 she said the order could not be cancelled or altered. That seems really dumb to me.
Plus, there is no incentive to use the app. It’s not like you are collecting points for a free coffee or dollars off a future meal or anything.
If i decide to use Applebee’s car side in the future I will just phone an order in. I’m taking a this app off my devices!
On Thursday evening I decided I wanted a burger. Since I had a $10 gift card I decided to use that as part of my payment. I ordered 2 main entrees, a Bourbon Bacon Burger Nd a chicken salad.
I arrived a few min prior to schedule pickup, and received my order very quickly. After getting home, my roommate and I dove right in. The salad was excellent and the burger was very satisfying. It was a messy burger and very tasty and hot. The lettuce was lacking. (One small leaf of lettuce which was became very limp fried m the heat of the sandwich). More lettuce is needed to stay fresh and crisp. Limp lettuce is not tasty and difficult to bite into. I wound up just removing it.
The fried es were cold and hard. I don’t think the fries were cooked fresh. I believe that they were fried that had been cooked for a while.
I really dislike this app. Last time I placed an order, the app kept resetting my cart and then finally the app crashed as I was finishing my checkout. Had to call the store, just to make sure they received the order.
Also, there is no way to add special instructions to your order... I’d just like to add a side of barbecue sauce with my order, and there’s no way to accomplish that through the app. So I have to call the location every time I place my app order.
Overall, not my fave restaurant app. It’s definitely easier to order through Chili’s or BWW
First off, I live Applebee’s. Decided to order a curbside order on my way home so downloaded the app. I finished my order and paid and the app just closed 🤷🏻♀️ so I didn’t know if my order went through. No email, no text, nothing on the app showed that my order went through. So, I’m thinking it crashed before it had submitted it. I should have called first, but I just went through order again...it happened again!!! So called the store and sure enough I have 2 orders and they can’t cancel one because I ordered online and it’s already paid for!!! I’m ok with that because I’ll eat it tomorrow. BUT...there should be some type of confirmation to let you know your order was processed...period!!! A text, an email, something on the app...anything!
I give it 2 stars because I love Applebee’s and just can’t rate it a 1, but the app definitely needs work!!!
I tried to use it but couldn’t complete the transaction. First problem is the app opens fine on two different iPad models but does not allow me to login on my iPhone. When logging in there I always get a message about try again later. I tried for a couple of hours and finally 6 hours later after ordering by telephone the app finally let me login on the iPhone at 12:07 a.m. Even on the iPad I was unable to pay using my credit card. I entered all of the information then it wants to take a pic of your credit card. But my card is dark gray with dark brown numbers and letters and the app would never (no matter how much light) take the pic of the credit card. When an app is too much trouble it’s easier to order from a different restaurant.
I like the app and I like the food for the most part, but they should allow one to customize dishes. For instance I love the fiesta chicken but if I want the tortilla strips that go with it, I can’t order it on the side or by the time I get home (a short distance) the tortilla strips are soggy. So I have the choice of soggy (yuck!) tortilla strips or none at all - but they really “make” the meal. The meal was designed to be eaten with them but the quality is greatly diminished with soggy tortilla strips. There needs to be more customization options or let you add requests like other places do. Would be perfect if not for that.
Creating an account with a strong password is impossible. Can’t paste in a password from an app like one password. Suggested strong password won’t take either
Entering credit card impossible. No keyboard shows up. Tried multiple times. Needs some serious help. How am I supposed to pay? No Apple Pay option either. Who’s running this show?
Can’t use photo/scan of credit card. Just doesn’t work tried 3 cards. Just remove this and use Apple Pay. It’s 2020. These thing are table stakes.
App crashes on submit of order 95% of the time.
I want this to work. Every other dining app gets it. Applebee’s should concentrate on the app a bit more and maybe make something that’s a bit more functional. Might as well fax my order in at this point.
I’d give this 0 stars if I could.
While the app is a nice idea, we found the process of ordering to be extremely difficult and problematic. It took almost 20 minutes to order for pickup (which is slated to take 20 more). The app lost our order several times and even crashed when we scanned a credit card, which then had to be manually input three times.
I have a very simple solution. My solution is simply to have the restaurant answer the phone, rather than divert to a faulty app.
We’ve been Applebee’s customers for decades
We love Applebee’s for their food but more for their customer service. We have a favorite waitress And we won’t sit in another section- we wait for an opening in Shawna’s section even on super busy nights. She knows what we drink, how we like our meat cooked, What we like and she even makes great recommendations based on her knowledge of us and it’s never gone wrong.
She treats us like royalty, she hugs us before we leave, we know about each other’s kids like who graduates when, she has become our Applebee’s friend that don’t happen everywhere you go but we like it. We pass about 2 other locations to get to the one on 51 Curtner Ave in San Jose because of her great attitude and smile, i don’t usually give reviews unless I’m ticked off about something but not this time.
We look forward to our date nights, thank you Applebee’s.
Jeez! It’s a good thing I didn’t want the food for several hours. I was trying to use the Free Delivery function and had a great deal of problems with the app not adding order correctly, then it said I didn’t have a valid phone number (which I double checked and it was correct). I tried ordering from several locations and encountered the same problem. So I called one location (closest to my house) and the employee there knew nothing about the app and wasn’t helpful at all. I hung up and tried one more time to place order. It went thru so quick that I didn’t realize at first that it was for pickup. So we will go get it but if you are offering free delivery in this time when people are supposed to stay in (and we are seniors who want to help the restaurants by ordering when we can) then you better make sure your app works right.
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