Massive waste of time
Tried to order as guest, used “5off25” for a first time order, and at the very end after entering credit card information and then tapping “checkout,” I’m told I need an account to use the offer. So I have to back all the way out, sign up, and then redo my entire order. Finally get to the end, tap checkout and get told “the sum of your selected payment methods must equal the order total.” Nobody has an idea what that means or what to do about it. We wasted 20 minutes trying to order through the app before giving up and ordering inside.Greg435434
Step up your game, devs
Aesthetically, this app is great. Functionality wise? Awful. This app doesn’t acknowledge what hours all locations are open, so if I ever select to place an order, it always says “Closed” and doesn’t let me place an order, no matter what location. I’ve deleted and re-downloaded the app multiple times, and I’ve had to resort to using the actual Applebee's website on my browser to place orders to-go, which is very inconvenient considering that has the tendency to mess up as well. Not to mention the menus are inaccurate... Look, this app has great potential and people obviously seem to be working on it considering the patch notes (despite their vagueness), but as of right now, I recommend the developers to stop focusing on looks and actually get the thing to work... I get that y’all are trying, but you guys are working for a chain that boasts a big name. Please try to back it up and prove that it’s actually worthy to be downloaded. 🤷♀️YourGirlTeesh1006
The restaurant doesn't acknowledge the app
TLDR- do not use the Applebees app. I ordered food, and when I arrived they claimed to have not received it. I showed them the confirmation email, they still said I didn't order. I was then pretty frustrated, I tried to get my money refunded, they refused, said that I needed to contact the app, but that they will put of my order if I want. As I had no choice because I Didn't want to absorb a $50 bill, I gave in. I then had to set there , this was taking well over an hour. They offered no drink while I waited, I received no apology because they think it's the apps fault. This is bad news, I like Applebees alot, I am a techy person, I know I did everything correctly. Honestly I do not plan on going back to Applebees again, but I do plan on sharing this experienceEddiethreat
Could Not Place Order With App
This review is for the Applebee’s app, not the restaurant itself. I could not place my order through the app, I have used it before but it would not work today when I tried to order. The whole purpose of the app is the convenience & it failed on that! It should not be a problem for a company of this size to have a workable, user friendly app. Also, there needs to be a place to add special instructions on each separate item you order for a variety of different reasons. I’m sure adding the app has increased Applebee’s business at every location they have, put some of the increased revenue back into creating & maintaining a user friendly, workable app! If this is not done, that revenue is going to disappear plus more because of customer’s increasing annoyance & frustration with the entire Applebee’s chain!JodiP1977
Cannot place order
A while back this app worked. Now I cannot place an order. The newest update won’t allow you to choose a salad dressing when you add a salad to a meal.. and at checkout it says “no payment necessary, this one is on the house”
But it doesn’t let you checkout
In the last I would enter a credit card and it came back with a different last 4 digits and say that it wasn’t working. The other day their website certificate was expired and I couldn’t even go to their site on a desktop computer. Get it together.Racer83L
