Claims Processing
This is so convenient to see what you owe and what type of Services being billed. I think when you make a payment it should show your name as being completed on the same day especially when your payment goes through as being paid.
Needs Work
Downloaded for iPad. 1st thing I noticed is that it would only display in portrait mode. That made my add on KB unusable for this app. When I tried to autofill my info so I could log in, that wouldn't work. Had to do it manually. ForDate of Birth: tapping in the date field brought up the current month's calendar with no way to enter the date. I did the latest update for iOS - that helped some. But not enough to be able to use the app. Worked OK on the iPhone. Doesn't seem to be broken. So Far. Don't use it on Mac OS. Hope the developers fix it soon.
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Review of coverage and responsiveness
I couldn't be happier with the availability of help, quality of help, and overall and specific coverage provided by my plan with blue cross blue shield medicare advantage plan. My insurance coverage exceeds my expectations especially when compared to what I thought was reasonable coverage that I was on previously through work. I also appreciate how proactive the services are including recommending and sending applicable tests that I can do at home with no cost to me. Also my results from take home tests came very fast and shared with my doctor so I don’t need to remember to do that myself.
Finally they worked closely with my physician specialists to help qualify me for quality of life treatments.
Steve Armstrong
Finally they worked closely with my physician specialists to help qualify me for quality of life treatments.
Steve Armstrong
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Slow to load, no landscape
While I do like the info available in the app, it seems slow to load. I have pretty good internet connection with 400mbs connection. Also the app does not appear correctly in landscape. I review the info in the app while reviewing/paying medical bills on my iPad with a keyboard and the app shows up as a portrait app on a landscape screen. It works, its just small. Will these things stop me from using it? No, they are just inconveniences. Should BCBS have their app developer work on these things in the future? Probably if they want to continue pushing paperless statements.
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Don’t bother if you have Automated Benefits Services
If you have the ABS version of BCBS, don’t bother with this app. You won’t be able to find any providers who are actually in network. You won’t be able to see all of your claims, provided you can see any at all. And your deductible and out of pocket will always show zero paid, even after you’ve made several payments for that benefit year. You well have to call for everything, and you’ll wait on hold for over an hour for something you should be able to see for yourself in under five seconds if the app worked for ABS subscribers.
I’m frustrated enough with this that I am going to talk to HR about what options I might have that could be useful to me. And what I need from pans and services I pay for with my earnings.
I’m frustrated enough with this that I am going to talk to HR about what options I might have that could be useful to me. And what I need from pans and services I pay for with my earnings.
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A bit slow
This app has always been a bit slow, but I will add that I have fewer problems with loading than I have had in the past. Also, I notice certain links within the app will open up a “browser-imterface” to display info from their website. I’ve never understood apps that do this for their own website vs displaying the info within the app itself. At this, point I might as well visit the website directly. Overall an average app.
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Customer Centrix
This change from Express Script has not gone well for myself.
January: received Optum notice to long in. Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later.
Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. He said he unlocked my Optum account. He sent me an email to go into BCBSM website, 1. Choose “coverage” 2. Choose “prescriptions “. I got into BCBSM website, first off I am asked to pick a plan!?? I already have a plan!
Before I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. This must be a nightmare for your agents unless of course I am the only client having these problems!
January: received Optum notice to long in. Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later.
Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. He said he unlocked my Optum account. He sent me an email to go into BCBSM website, 1. Choose “coverage” 2. Choose “prescriptions “. I got into BCBSM website, first off I am asked to pick a plan!?? I already have a plan!
Before I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. This must be a nightmare for your agents unless of course I am the only client having these problems!
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Website
The website is so easy to navigate. It’s very current and accurate.
Poor app performance and no Apple Wallet integration
The app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Long enough for my phone to fall asleep and lock if I don't touch it. Often I give up in frustration waiting for the app to load.
Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I've had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn't have to deal with or worry about any of that.
Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM.
Other than that, when I can actually use the app, it does everything I need it to do and I'm generally satisfied with it. It's just those two, in my view huge, issues that need to be fixed.
Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I've had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn't have to deal with or worry about any of that.
Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM.
Other than that, when I can actually use the app, it does everything I need it to do and I'm generally satisfied with it. It's just those two, in my view huge, issues that need to be fixed.
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No point of App. Not user friendly
Everytime I want to view my account this app links me to a website where I have to sign in again and verify my account. I can’t see what I have in my account unless I go through 5-10 minutes worth of verification and I have been asked to create a new account multiple times after already signing in.
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