Stoneage tech practices
Cannot discriminate between plan years for documents, just as slow as the website, and nine times out of ten you can’t find what you’re looking for. Menus designed for insurance professionals instead of the insured - things aren’t called what you’d call them and, if the heading seems to make sense, what you’re after isn’t under it. BCBS exists in a world of its own…
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Mindlessly User Unfriendly
This app is useless. You can’t access this or many other BCBS features (sad), because it is so restrictive at login.
Login is everything, Developers. If you make it too hard to login, it won’t be used at all.
Yeah, I get “ for security”. But it appears you’ve pushed it all the way up to wokeness.
Remembering user name and password is a challenge for most people. Guesses are excessively limited on this site. After 2 tries, you’re locked out. And the only way to get back in is to CHANGE your user name and password. Again. And god forbid if you try an old password.
At least allow a biometric login, please?
Login is everything, Developers. If you make it too hard to login, it won’t be used at all.
Yeah, I get “ for security”. But it appears you’ve pushed it all the way up to wokeness.
Remembering user name and password is a challenge for most people. Guesses are excessively limited on this site. After 2 tries, you’re locked out. And the only way to get back in is to CHANGE your user name and password. Again. And god forbid if you try an old password.
At least allow a biometric login, please?
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Excellent digital support
Thank you for providing BCBS app. It streamlines customer inquiries, account information and claims records on an incredibly user- friendly app. The convenience of having this info available via my phone is very much appreciated.
Complete Failure
Very misleading. I submit claims with supporting documents through the app for convenience, then I wait and each time I will receive “snail mail” about two weeks later asking for more information that I must physically submit through the mail. What a complete waste of time and energy. Extremely disappointed with this app.
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STILL no Apple Wallet integration! Unacceptable!
Why is there still no Apple Wallet integration to load our insurance card directly into Apple Wallet??? Other states apps have this feature and I thought I saw an email saying it was coming with the new January 2022 cards. It is still not available. Please add this critical feature ASAP. It is an absolute embarrassment to not have this feature by now.
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WASTE OF TIME GO TO AN IN PERSON CLINIC
If you plan on using this app, get ready for your appointments to get canceled whenever they feel they want to. I scheduled an appointment for the 28th of august and it got canceled a few hours before it even started. Then I scheduled for the next day, waited for them to join the meeting and got canceled on 3 minutes after the meeting should have started. This honestly has shown me how much of a waste of time this app is. I suggest you just go in person.
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Mrs Jacqueline Glover RN
The service Was Excellence & customer service had 1 little problem from one person. I call to ask about mail order pharmacy. When I asked about the mail order he hung up. I’m a cancer patient, I take a lot of drug, My teeth has fallen out, causing me to not be able speak clearly. Thanks for getting back to real customer service.
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Missing Add to Apple Wallet
Setup went smoothly and I was able to get what I needed to get done accomplished quickly, and order replacement cards. The reason I gave 4 instead of 5 stars is because they do not allow you to add your insurance card to your Apple Wallet, which I was expecting when I pulled up my virtual card and I thought was behind the times.
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Information not accurate!
I’ve been using this app to search for a primary care physician and several doctors profiles claim to be accepting new patients, I call and wait for 10 minutes to talk to someone only for their receptionist to claim they conveniently aren’t taking new patients at this time. This app isn’t helping what so ever, which is so frustrating.
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Trying to Pay Premium on time
I opened this App on my phone. I can sign in but that’s it! I can’t go to any of the icons and get on the site. I’m just trying to pay my premium! I tried to get the App on my iPad it did the same thing. This App is useless. Now I have to call BCBSM and deal with the automatic system and hopefully get a chance to pay my premium on time. Very Disappointed!
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