Unsatisfied and disgusted you guys ain’t no good
Have been nothing but problems since my company switched over . I pay to much money out of my check to have an issue every time I go to use this card . It has been happening since October of 2021. Something needs to be done about this . The service you all provide is very unsatisfied . Then you sit on the phone for about an hour to two hours . You need to be shut down .
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Website broken
I received a letter in the mail to fill out a form within 10 days. Went to the website listed on the form but it just brought me to the main page, not to the specific form needed. Then tried to use the app, found the form I needed which redirected me to the main webpage again. Why do they demand these forms need to be filled out but make it so difficult to get to the form. Disappointing.
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Good reliable care
I have had very little issue with this healthcare. We have had some major medical needs, including surgeries and pain care. When an issue has come up, it has actually been resolved fairly promptly. We have been with them for over 15 years.
They double-charge me EVERY YEAR
I have had BCBS for three years. Every Dec/Jan they double charge my premium with no warning. Last year it was $700, and when I asked for them to send me a refund, they told me it would arrive within a month. It never came, they applied it to my acc when I told them not to. In total they have overcharged me $1000+ in the past 3 years, and the only withdrawal courtesy fees I’ve ever gotten are from BCBS. My bank told me they have a history of doing this to me. I haven’t even gone to the doctor this year. Fix your auto payments, it is predatory that they do this consistently.
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App doesn’t work
I rely on this app and it doesn’t work more than it does. Very frustrating. I’ve deleted it and reloaded it and still says oops technical error and no one in technology answers the phone. Ugh
Qualified Health Coverage Document
Thank you for making the qualified health care coverage document so easy to access!! Wish my auto insurance company was this easy to work with. Love BCBS!!!
Apple wallet for Insurance card
It’d be really convenient if the insurance card can be added to Apple Wallet. Currently it only ‘prints’ and I can store it locally but the wallet feature would be far more convenient and elegant. I used a third party app to make the card for wallet for now but would love to see this feature eventually.
Thank you.
Thank you.
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Inaccurate information
I am not happy with this app because of the inaccurate information that I get here. It clearly states my co pay amounts however when I go to the doctors office or call BCBSM I am given conflicting information. Also, I can not retrieve my benefits details from the app. It says this information is not available. Then why do you have an app if it is useless to me???? Not happy!
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Awesome App
This is the best app for viewing insurance coverage, where your at meeting your deductible, it’s just an awesome tool to have at your fingertips. Beets calling and talking to a person and wasting all that time on the phone.
Lacks Basic Functionality
The app provides a fair amount of information, but the lack of a landscape mode makes it very difficult to use on an iPad or other tablet.
In addition, there is no way to contact support other than a phone call. The whole reason people use these apps is to AVOID those annoying phone trees and customer support people who just read from a script. There is no way to email support, and the chat bot just refers you to the support phone number.
This needs landscape mode and real tech support!
In addition, there is no way to contact support other than a phone call. The whole reason people use these apps is to AVOID those annoying phone trees and customer support people who just read from a script. There is no way to email support, and the chat bot just refers you to the support phone number.
This needs landscape mode and real tech support!
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