Crashes Constantly (iPhone X)
Every time I login or sometimes before I can log in this app will just crash back to my home screen. I’ve tried over and over again to get back in to the app but usually as soon as I hit my claims button it will crash for sure. Basically a waste of space on my phone right now. I liked using it before it was crashing all the time.
Show less
Easy to use app!
All my insurance info is super easy to find. Includes what’s covered, my costs, I can even look up prescription meds right on the app. So nice not to have to visit the website for answers to plan questions. Highly recommend the app!
Stopped working
I've had this app since November, and it was working perfectly fine until few days ago. I cant even open the app, it would automatically close. I tried restarting my phone, and deleting the app and trying again but nothing worked. I think the new update did something. I really hope they can fix this.
Show less
Phone Service
When I call for help, I get prompts that I don’t want to hear. Then it asked me if I want to hear it again. Why would I when that’s not the reason I called. Let’s just get down to business and not ask give me “commercials” for your services. Then it plays a “commercial” for behavioral services and asks me if I want to be transferred. Then it transfers me anyway when I say no. Now because the phone props are driving me crazy, I may need the services. Is that why you put it in there? So now they transfer me back into the system and I have to go through the whole process again. I want to order two ID cards for the next year but I don’t get a person. It orders it through the automated system and then wants to end the call. Now I have to go through more stuff to try to figure out how I’m going to talk to a person to make sure next year‘s cards are ordered and not this year‘s cards. Hire actual people as operators so they can answer the phone and transfer me to where I want to go. What would be a two minute phone call with a human being took me 15 minutes with your automated system. What a waste of life!
Show less
Great app
I really like this app with its one stop information availability. And the virtual ID cards were very helpful before I received my hard copy version.
Unfortunately since the last update a few days back (11/14), the app crashes upon attempting to open it. I look forward to when it is working again!
Unfortunately since the last update a few days back (11/14), the app crashes upon attempting to open it. I look forward to when it is working again!
Show less
No longer works
This app worked great until about a week ago when it was updated and now will not login. It just spins. I judged updated the app with the new version hoping it was fixed, but it still won’t login. Same error. I have an Apple iPhone.
BC/BS app
This app is completely awesome!! I’m able to see what we have to pay before the hard copy of the EOB comes, very helpful!! I spoke to someone in customer service to help me load the app & thankful for their continued help, support & cooperation, awesome people & so helpful.
App lacks functionality and easy information access
This application is extremely difficult to navigate, lacks ability to customize search to specific specialty doctors, gives invalid referral results for specific services, and doesn’t offer a feature to return to ‘previous results’ page. It takes you all the way back to the beginning search page and you have to start over each time to review other doctors and information. Very time consuming and not a good list of doctors to choose from. Doesn’t appear to be a complete list of local doctors and specialist options.
Show less
One of the worst and most useless apps
BCBS of MI has one of the most useless apps I have used on my iPhone. I have downloaded, registered, and done everything to get going with my BCBS account and yet no matter where or when I open the app and try to do something, it takes forever to do anything inside the app. Every time I click on something (eg., to find a doctor) it keeps showing me this round and round waiting icon and it remains like that for a very long time. This happens for every tap or click. It happen everywhere, so I know it’s not my home wireless that’s slow! Quite frankly the app is useless for me because I can’t do anything inside it without spending ten hours on a simple task.
Show less
Customer
I use to use this app all the time. To keep track of payments and my balance on my accounts. Then one day I wake up and it no longer opens. I have deleted it and reinstalled it 10 times the same thing. At this point I’ll just use Mybeaumont app it works great. With the money my husband spends on the insurance a pay you would think they could at least keep the app going. Before you say it’s my phone. I have the new iPhone max plus. So it’s not my phone it’s the app.
Show less
