App does NOT work 90% of the time
Wont even open, even though it’s updated. Thought maybe my phone needed a restart..... still doesn’t work. Not the first time and won’t be the last. Just trying to pay my bill without having to pay processing fees over the phone 🙄
Awesome App!
Was able to successfully upgrade and login even after so many months!
So happy that this app works so well!
I can’t believe all the information at her fingertips.
The app is so well laid out graphically and with such fine detail!
The app is so well laid out graphically and with such fine detail!
Find a doctor
You would think I could find a doctor using the Blue Cross blue shield app however it sends me to another app That doesn’t offer me a sign in to look for a doctor. How my supposed to sign in and it doesn’t let me it’s not using my phone email and password not sure what to do. I’ll have to wait till I get to work and look at it that way
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Much much more than I expected!
Having the impression that anything medical and insurance related are a big black hole... but I must say I am very very impressed with this app! (I work in digital myself) The app navigations and information are clear and it straight forward, very user centric. Good work team! Keep it up!!! I only hope all the experiences will be native and not directed to external sites.
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Can’t find a Doctor !!!
Way too many Doctors not accepting new patients despite being in network providers.
Also too much info not up to date, Retired Doctors still listed as active, etc
Having no luck at all finding a Doctor aside from going to Urgent Care or the local ER.
Would prefer to have a primary care physician that can provide follow-up care which you cannot get from urgent care or the ER !
Also too much info not up to date, Retired Doctors still listed as active, etc
Having no luck at all finding a Doctor aside from going to Urgent Care or the local ER.
Would prefer to have a primary care physician that can provide follow-up care which you cannot get from urgent care or the ER !
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Difficult
I have found it very difficult to find a doctor in my network, that is a primary care provider. I’ve tried expanding the search radius,still no luck. When I do find a primary care provider it says that they’re not a primary care provider.I’m not quite sure if they Mean in my network or in general. I finally broke down today and call the one 800 number on the back of my insurance card the customer service rep shawntel was very helpful.
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Case Manager
My husband has a lot of medical issues for many years now, so he was told about getting a case manager, so he did. We must say it’s the best thing we ever did. She keeps in touch with him at least once a week and brainstorms over his history, new Doctor appointments and what happened. She has been a blessing. 💜😊👍
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Contact section is practically useless
The app seems ok as long as you want to see, and agree with what is available. Trouble is, if you have a question, you can’t ask it unless it is a frequently asked question that will receive a canned response.
No option to email a question.
The chat questions are controlled by a computer with yes or no options.
I want to check on a reimbursement that did not show up as received. Absolutely no help received. Maybe they laid off workers because of the COVID-19?
No option to email a question.
The chat questions are controlled by a computer with yes or no options.
I want to check on a reimbursement that did not show up as received. Absolutely no help received. Maybe they laid off workers because of the COVID-19?
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Useless
As far as I get is it recognizing my face at log in. Can’t get past that so there really is no point to having this app. It would be very helpful if you could fix that so I can actually get in to see my information. This has been going on for weeks and it doesn’t matter where I am or if I’m connected to WIFI or not. I have the I phone 11 which has recently been updated to whatever the newest version is. So not sure what the issue is but please do something.
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