Leave a Review Portillo's
Portillo’s St Pete Florida
I was super excited to hear that Portillo’s was opening up a location in my city . I started ordering food as soon as the food truck opened during construction . It was so good ! At first, although the drive through was crazy and took forever, the food was still great . I go to Portillo’s a few times a week . The past few weeks though, I have had some bad experiences . Missing items (after waiting close to 30 minutes) but the worst , waiting almost 30 minutes for my food to be COLD ! I always order my fries well done . Not only have they not been well done , I always wait extra for them ( which I expect) and they come out stale and cold ! My soda has half melted ice and my hot dog buns , mushy from being wrapped with tomatoes and pickles too long .
I dont mind waiting for fresh food , nor do I mind paying for it … but this is becoming an issue . Not sure what is going on , but please fix it . I love this restaurant, but at the moment, it is not worth my time or money .Show lessJZFlAGrl
Needs Improvement
Why can’t I see the menu on the app? To me, the whole point of a restaurant app is to see what’s offered on the menu. Instead your app immediately asks me to choose a location, and even that doesn’t work smoothly. I’m currently enroute to Rockford IL from the Aurora area & wanted to see the menu. Your app wants me to order from the Oswego IL location. I’m NOT going to Oswego - I’m going to Rockford. Too much work & frustration to use your app. I’ll choose another restaurant. Hope you can improve the app soon to give users the information they’re looking for.Show lessTired of AT&T issues!
New app
The new app forces you sign in through a third party which clearly states that your information will be shared. Can’t sign in directly anymore. Definitely not user friendly.ALEZAK
my experience
since this small business has started to be publicly traded, sadly the QUALITY and QUANTITY has paid a price 😞 , I grew up not far from the original … the Quality is way lower definitely. Reducing the grade of beef and amount used in each sandwich has definitely been noticed.debjhar
Don’t like new app.
I wanted to customize my burger with extra ingredients, but couldn’t find where or how to do it. Like someone else said now I have to go thru drive-thru to get the customization that I want. I hope that they fix this. Not a happy camper.jefafa66
Can’t customize
The new app is easier to find menu items but does not let you customize items completely. The old app allowed multiple options to customize the items entirely the way one would like. Such as substituting the type of bun on a sandwich or adding a different veggie to a sandwich other than red onion. I now have to sit in an extremely long drive through line to get exactly what my family needs. Or just go somewhere else??Show lessDkid29
Bad update
I can no longer make the upgrades to my food like i used to be able to. That was why I liked the app before. I will probably not be ordering due the changes.Useread
New app works so well!
Portillo’s finally upgraded their app and it works so much better now! Yay!!!ChicagoBasia
New app not as user friendly as the old one
I personally dislike the new app layout and the way it is setup for selecting items to order.Blaiblsr
Second tier app
Sometimes it work.. other times not. Sometimes you milkshakes are available. The next time not. Half the time when they do updates information gets lost. They don’t use Apple Pay so they want me to trust them with credit card info and save it. That alone has cost them two orders as it order not share that sort of info with small companies when not sure of security. Their call but
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When it works it works fine, lots of opportunity to customize my only add outside of working or Apple Pay is I wish it showed calories and updates as you add or take off things. But that is complicated and they are a small company so maybe in a year …Show lesswhy do i need a nickname2
