Leave a Review Baskin
Login Doesn’t Work!!
I recently got a new phone and was making sure i got everything from my old phone and knew all my passwords before i cleared it but on my old phone i checked the app and it had logged me off for some reason. i tried to log back in but it wouldn’t let me, so i downloaded it on my new phone and still wouldn’t let me log in. i changed my password twice and still the app won’t let me log in. when i go on the browser it works fine but not on the app. i even tried making a new account because i figured i’d be logged in after making the account but nope, still wouldn’t work. please fix this!Show lessplantjizz
Why is the website and app always down?
It’s ridiculous. I’ve attempted several times last year and this year and it’s impossible to place an online order. I either get “Error communicating with server. A01 on the website or the app gets stuck within the notification access request step with no way to move forward even if you grant access. Will be purchasing from others now.Show lessLatesleeper81
Worse App ever
I tried to redeem my birthday offer but the App would not pull up my account - it just kept spinning as of it was going to open but never did. To avoid an issue for the customer service representative I just paid for my order. Here we are 3 days later and it’s doing the same thing. Unfortunately the free birthday scoop has expired. It’s really not a big deal but if you’re going to offer a service on a person’s birthday- it should actually work as planned. I guess I’m more annoyed than anything.Show less#Alwayslookingforagrestdeal
Would be great if it actually worked.
Just went to the store and tried to use my coupon and it didn’t even work. I had to pay almost $20 for two smoothies, I only got large because I thought I would get $2 off but then at check out I could not bring up the barcode to scan. Employee could do nothing to help. Pretty useless app in my opinion like why have the app, and offer “coupons” that don’t even work?Show lessPoochy Kitty
Worst App!!
I am a teacher and have tried multiple times to send a gift card via text to my students as a reward. There is always “an error with my transaction”. So, I switched to email gift cards…still error. Also, I have to add my payment information each time. It’s not saved. So frustrating. Buying actual gift cards and sending in snail mail is much more reliable. I would give zero stars if I could.Show lessNoGiftForYou
Avoid at all costs
So I decided to try the app for my kids. Wanted to treat them. The app make it difficult to register. Then saw the deals they had, was excited, but when I went to the store, was told that it was invalid even though I just registered. Even tried to order just a single scoop and the app apparently does NOT allow that at all. So avoid this app unless u want to waste your time.Show lessElich77
App and websites both don’t work!
After wasting 20+mins on its website and its app (cuz the website didn’t work so I tried to download its app as well), the checkout process still couldn’t complete but showing me the same error message which I do not know what went wrong. After four attempts I’m totally fed up and will order with some other shop after I leave this review. In addition, they are asking way too much personal info for ordering a cake, you are required to leave your address and phone number and email no matter what (sign in as guest or sign up or pick up only).Show lessMissLaLaLie
Got me in trouble!
My boyfriend wanted ice cream from Baskin Robins. I decided to download this app-which surprisingly downloaded pretty fast. I went to look up the ice cream flavors and topping flavors and the stupid app only listed cakes, novelties, pints, it even listed candles-really candles but not the flavors of ice cream. Seriously, the ice cream flavors were not listed. My boyfriends patience wore thin and he left the room frustrated with me! This is a “Thanks for nothing” app. Don’t waste your time downloading it!Show lessLeenybeeny
Don’t work
I can’t believe this app has 4 stars when it does work at all. I was able to register but when I tried to order something it takes us straight to find a store after you select one it does NOTHING! it doesn’t even have a next button so you are not able to move forward. I try to make an order online as well and it has the same issue. Very frustrating!Show lessDebraSO
Worthless app
I have been unsuccessful In trying to order a cake for my son’s birthday in a few days. I get all the way through picking out the design, cake variety, ice cream flavor and message, but when I actually go try to checkout, I get an error message—“Error: Looks like we’re frozen.” It’s very annoying. I’ve tried logging out then logging back in, restarting my phone, uninstalling and reinstalling the app, but I get the same result every single time. In going back through all the app reviews here, it seems like the same problems were there from years ago and nothing was fixed. I guess Baskin & Robbins just doesn’t care that they have a craptastic app.Show lessKiraKiraMeansSparkle
