Leave a Review Baskin
Crashed when trying to use coupon.
I love Baskin Robbins but this app is horrible. Probably the worst food app I’ve ever used. Really counterintuitive. I tried to order a cake through it and even though the cake was $45 and it was the only thing in the cart, it said the grand total was $180?!! So I call the store to order. When I go to pick it up, I try to redeem the $5 off coupon I have and right when I click the coupon it says “unhandled exception occurred” and then the reward disappeared. The lousy thing is the store wouldn’t even honor the discount after I told them about the issue. I mean I know they aren’t the ones responsible for the app but it’s just bad business all around. Nice trick on pretending I’ll get a discount when I won’t.Show lessEstherJP
Not worth it
I don’t even know where to start. I’ve tried to order a few different cakes through this app. I ended up having to go in to the store to do it because the apps wouldn’t accept payment. The app was slow and awkward for ordering.
Also, I get notifications that there are new coupons on the app. Coupons. Their word. Not mine. I have never gotten a coupon nor have I gotten a deal under their deals. I exclusively get promotions. Try one of this drink or this new flavor or we have cakes for graduation. Those are not coupons. Those are not deals.
DQ has a great app. Their ice cream may not be as good as BR but the app is worth having. It’s time to for me to delete the BR app.Show lessHailNAyrCad
Pointless.
What is the point of this app even existing if you can’t actually mobile order a cone, a milkshake or a sundae on it? You can only buy cakes and quarts of ice cream. Then you get in the drive-thru and have to wait too long to put in your order, even though there’s only one other car in line. Then you tell them what you want and you have to repeat it because they didn’t hear you say it the first time. 🙄🤦🏼♂️ Epic FAIL. Plus the app isn’t very intuitive or user friendly, it’s a bit stiff. Whoever designed this needs to be fired from the UI/UX team ASAP!!!!!!! 👏🏻👏🏻😂Show lessJazz_Risenhoover
Terrible App!
I did the whole 9 yards-the app, my info, took forever to even maneuver it…
sent my best friend not one but TWO gift cards-of course, my $ pulled from my bank right away. I know my bf’s info by heart. Her email has NEVER changed-she NEVER got either card. Have YRIED to get through to someone for a solution but to no avail. I’m a disabled veteran with hands/fingers that barely work…only stating this because I spent SOOO much time filling out every little thing B-R’s asked for and got NOTHING for ALL that time & trouble!! Someone somewhere got paid w/ my $!!
Waist of my time!
(Salt in the wound-just recently one of our only 2 stores just folded up & went away. Now we have one. Only ONE-and to bring my business to them-it’s a 40 minute drive 1-way. LOVE the couple that runs it but considering most all of us take the time to download an app to be able to get some kind of a coupon or treat from time to time and ice cream prices have gone up like everything else…just a sad deal.
SherylShow lessKiser12
Worst Restaurant App Ever
I’ve never used an app for a store/ restaurant that is so bad. There has to be bots rating this 5 stars because it’s a 2 at best. It’s so difficult to order on and a very strange set up. The designer needs to be fired. Also, it’s very glitchy and doesn’t include the whole menu when you want to order takeout. You can’t even order a cone or anything like that. Quite a strange app.Show lessB Risko
Disruptive bloatware. Not a functional app.
Don't let them fool you. This is only really an app for custom ordering cakes. There are no coupons here for customers who like ice cream and sundaes. Never any new coupons and sends disruptive push notifications for the same three tired promos. I just don't want a mangonada. I've had the app for over a year, so I think it's fair to say I gave it a good chance!! Just bloats my phone.Show lessArgenteuil
Was Nice When It Worked
I’ve had this app for a while and have used it to order cakes for family events a few times. It was great, because I could put the information in and it just worked, and that’s all I wanted.
But since the latest app update, I can’t check out. I enter all my credit card information (which, by the way, why can’t a major company like this use Apple Pay so that I don’t have to manually type my credit card?! It is 2021!) and all my contact information, and the “complete order” button at the bottom just doesn’t do anything. No errors, I’m not missing any fields - it’s just like the button isn’t there at all.
Yikes. If your app is literally preventing people from buying your products, it may be time for a do-over.Show lesssallyfour
Great Cakes!
I think up occasions to buy a BR cake! They always are fresh and beautiful. The Kanawha City store does an excellent job. The designs are perfect and I’ve never had an order that was wrong in any way.Rabbit fit
Cheated with the coupon
I decided to splurge on a budget to treat my daughter to ice cream since I had a coupon. We got 2 double scoops on 1-waffle cone & other in a waffle bowl). Using the coupon under deals in the app (buy one cone, get one 50% off). I was expecting to get 50% off one cone making the $5.29/2= $2.65 off to pay less. The coupon only took off $1.78 (not sure where that amount came from😠). The deals on the 31st is no longer; therefore, I expect the coupon be more of a deal. In this pandemic people can use more of a discount. I felt cheated.Show lessVA-JM
Useless
This app is completely USELESS!!! You can’t really order anything! I wanted to order a cappuccino blast and a banana split, but guess what? You can’t order it!! What’s the point of having an app if you can only order pre-packed ice cream and brownies. So.... let me get this straight, this app lets you order things you can go to the store and pick up, but stuff that takes time to make you still have to go in order and wait? What’s the point then? Whoever created this app must have been a genius!! Congrats to them!Show lesspoopsder
