Leave a Review Baskin
Inability to Merge Gift Cards via App
Surely a business like this can manage to create the option for its app users to merge the gift cards they receive. I find it a bit ridiculous having to e-mail customer service to complete an otherwise simple task. It’s also a hassle to use the separate gift cards off the mobile app in store...slows down the progression of the line and makes for uncomfortable exchanges. Otherwise, a decent app. New flavors and promotions are always up to date and the notifications are sound.Show lessEmsterQueen
The app is to clunky
You can’t or barely can scroll down when loading a gift card. Sometimes tapping on things won’t apply it. I lost a gift card because I never made an account, once I did the gift card was still missing.
You can’t even combined the gift cards so you waste time and space scrolling for cards.
A lot of things can be removed to make the app more usable and appealing.Show lessZimmy375
Worst App I’ve used to date
This app is just disrespectful. I feel like BR hired a bunch of first year programming students to make this app. Nothing works. I’m always looking at a “loading” screen. App crashes all the time. It’s not worth the hassle to do anything on this card. It makes me not want to visit BR. I don’t understand how because the Dunkin Donuts app is phenomenal. If I didn’t know it before, today I am convinced Baskin Robbins is a failing company with no value over other ice cream shops. What a joke. Go to a local place instead. I’ll bet their “reward system” is better anywaysShow lessChillllama
Horrible
As a T-Mobile customer, I have been unable to redeem the codes given to us. Using “forgot my password” just sends a new password for their birthday club but doesn’t help you sign in. As everyone else said, Facebook login probably works but if you can’t get your app working properly I can’t imagine you’d be using my Facebook information responsibly either. I hope T-Mobile drops BR and just gives DD codes until you fix this.Show lessBassichonda96
Could be a lot better
One annoying thing is you cannot merge balances from different cards stored in the app into one card. I loaded several $2 cards I received into the app and each one had to be scanned separately at checkout, not the end of the world but it makes an otherwise quick transaction take longer than it should.Show lessmday_71
FREE ICE CREAM? WAIT 24 HOURS
I thought I was gonna get his app while I was in the store and get a free cone, from what it said on the door that was how in worked. Nope. You have to wait 30 hours for the coupon to deliver. The app is also poorly organized, it looks like a collage. Terrible. Half the coupons there also have a catch, such as $3 off and in tiny words that u can barely read says “minimum $15 purchase”. I’m very dissatisfied and hope they fix their app soon. Because I’m deleting it. What a waste of space!!Show lessBasic bish
Timer for coupons?!
I love Baskin Robbins but this app is probably the worst restaurant/store app I’ve ever used. It crashed while I was making an account and now my birthday is wrong and there’s no way to fix it. I went in today to use a coupon offered in the app, only to find there was a timer once activated. It said “5:00” and I assumed that must mean 5 hours, but actually it was 5 minutes! By the time it was my turn it coupon was gone. Fortunately the store has excellent customer service and honored the coupon anyway even though I didn’t even ask for them to since it was my mistake for “activating” the coupon too early. This timer for coupons is completely ridiculous and I can’t see any benefit to the customer or the stores for having such an aggravating feature. I am deleting this app, and encourage others to avoid this app altogether.Show lessMrsKM5
Unable to view gift cards when updating email address or login
When I updated my email address to a new one, my gift cards won’t show up in the app. If I can’t see them from the app, there’s no way to use them.
I had to update it back to my old email address to be able to see and use those gift cards again.Arvjuan16
Needs improvement
I love going to Basking Robbins but i hate this app. I have gift cards on the app but every time i go in store to try and use them they struggle and they apologize and tell me I can’t use it. Not only that but i also can’t merge them so when i was able to use them and it was once i had to individually scan each gift card. This app is such a let down for a growing ice cream shop. If you’re going to give me the option to pay from on my phone you need to make sure it works.Show lessPhilomenam
A request
So I’m writing this review hoping that the app could have a merge balance option when you have multiple cards. I had a few cards with $2 in them each and merging them would make paying easier rather than opening each one separately.Saiyara98
