Leave a Review Baskin
Sorry to say :/
I downloaded this app around Father’s Day and tried to purchase a gift card for my dad. I was charged 5 times for one gift card cuz the app said there was an error message several times I tried to complete the order. Then after several attempts of reaching out to customer service I still have yet to get the money that was over charged back. :/ Bummed I don’t have something better to say about this app, but very disappointed with my experience.Show lessMea C.
This app is so frustrating!
I wanted to buy a birthday cake for my father, but the app won’t let me complete the checkout. It keeps freezing, and I’ve tried repeatedly to get it to work only to be met with the “Sorry looks like we’re frozen!” notification. There’s way too many loading errors on the app in general. The layout for the app is just clunky, there’s no search bar so you have to scroll through all their cakes in order to find the one you’re looking for. I just wanted to buy a birthday cake but man....this app makes it impossibleShow lessAviibearr
App needs to be fixed
This app used to be great when it worked. And being that there must be some sort of partnership with the app developers who do the Dunkin’ app I put the blame on them for all the issues logging in to the apps. Until they can resolve this error communicating with server issues I will not be going to either Baskin Robbins or Dunkin if I can’t access the coupons and gift card balances I have with them.Show lessDelirious453
Horrible...hasn’t worked in months
Im not sure what happened to the app but it was working perfectly fine. All of a sudden it wont accept my email or password. When I reset it, it still doesn’t work!! I sign up all over again and the same thing happens with a different email.
When I go online to log in, it works like the app used to! Can someone please fix this or add coupons to the website? Thanks.Show lessLexlex2000
Love you guys, buuuut.....
Baskin Robbins is an amazing company to me and I love it always. What would make me a much better, and happier, is if their digital options to purchase didn’t only come from Door Dash. I’ve been hoping, and waiting patiently for the app to update properly to make it so I can order online ice cream and cakes but I haven’t been lucky. While I can buy some flavors in Fred Meyer, I want to support this franchise directly because my favorite flavor is actually “Daiquiri Ice” & “Chocolate Chip Cookie Dough”.
I also tried ordering on the website thinking “there’s no way this doesn’t work” and I was wrong. Please fix both of them so that we can all enjoy what we grew up on. I would love to see you guys thrive into the future.Show lessphissyj
Directions not clear
I just downloaded with intentions to purchase items for a group. After twenty minutes of futzing around with it, I still cannot figure out how to add items to my shopping cart. This app is laid out differently than others as I don’t see radio buttons or any kind of “add here” to add items to my bag. Unless this is a recent bug- someone needs to add what to do to FAQ or somewhere. Thanks. Loyal customer and ex exployee over 30yrs algo.Show lessRoSaid...
Like it
I have been using this app for over a year and I like it a lot. I’m giving it 4 stars only because the coupons could be better and being a member could get you more coupons, but they give you only 3 good coupons for the month and that’s all. I would like to see better coupons and more of them, especially since you have some very loyal customers! That’s just me though and only my opinion.Show lessNick old nick
Cannot Log In
I signed up for this app right before National Ice Cream Day. I could log in fine and had coupons which included a free single scoop which would expire on July 31. When I went to use it I could not log into my account. I reset my password but still could not log in. It is now a few weeks later and still says error on their end. So lost my free ice cream. Well, at least the app did not cost anything hence the 1 star.Show lessKikichan2000
?? latest update has caused app to crash
i used to be able to open app and be automatically logged in & my coupons pulled up, but since the update, i open app and it tells me to log in, which i do through FB, but instead of logging me in, it takes me to a screen that says sign up and when i check that i'm 13 or over, it says account already exists...well duuuuh, log me in though FB then, like i always have. Another thing is the B'day club. why ask for my b'day if its going to change the date by 2 or 3 days? Someone PLEASE GET IT TOGETHER. What is yalls issue?Show lessLilred127
App Crashes Every 5 Minutes
This app is terrible. It won’t let me log in at all. I’ve already tried deleting and re-downloading the app and changing my password. And Baskin-Robbins prompted me to log into their website and I go to the website and it says I can only log in on the app... which the app won’t allow me to do. The coupon timer is ridiculous and the stupidest thing I’ve ever experienced. Also some Baskin Robbins locations DO NOT HONOR THE COUPONS! When the app was somewhat working, every time I clicked it, it had logged me out again. Guys there’s a reason this app has 2 stars...Show lesslannayanna
