Leave a Review The Lincoln Way™
It’s close, but not there yet.
Would really like to control climate/ heated seats, check fluid levels, open liftgate. It still says that I need my embedded modem replaced- which would be impossible for me to even see the notification if I hadn’t done so. My service history is non existent, and if i try to click the “my dealer” phone number, it calls some random number that connects me to telemarketers???? Some things are great, but what’s the use if you can control only less than half of the options? Living in New England, turning the windshield defrost on would help with snow fall/ freezing rain while outside, heated or cooled seats would be really really ideal, knowing oil fluid levels is great, but there are many other fluids that are important to know about.
If the climate aspect improves this would be 5+ stars, but it isn’t there yet.Show lessCreichard413
Poor
Called Lincoln concierge to ask why my app doesn’t work and I was told my car needs a firmware update. So now I have to schedule an appointment to get this done and also I was told that “oh your running the 1.5 version of the app we are launching a new app 1.6 TOMORROW and you need to delete your current app and download the new one.” I have checked every day since I have called and no new app and I have a scheduled appointment for Monday at the dealership. What good is a firmware update if the app is crap and doesn’t work!
I was given the run around about iPhone compatibility! The app worked fine when bought my car. ITS ALOMST 2018 Lincoln get it together. Very frustrated!Show lessretrogamefisher
Does not “link to your car”
Sure, I can locate my car with the app. Great. But what about: 1) my service history? 2) where is my “vehicle health report”? Wait, I have to login to a separate website? Dinosaur-like. 3) what about my current mileage and where I’m at in my service warranty? 4) how about live syncing? My car is in WiFi zone every night. Why do I have to go to a dealer to get a firmware upgrade? I can do it myself, thanks, wait, my “modem” is too fast, faster than 3G. Ahhh! 5) how about at least a link to my oil life. The thing I have to manually reset, because the “low oil” gauge or “empty oil” followed by “normal oil” level within a few minutes doesn’t trigger an oil life reset. Is this not basic computer programming? Basic, at least I thought. C’mon Lincoln. Can you please hire some more, decent software engineers rather than loading up on business and mechanical engineers? Your tech game is poor, and not competitive. Maybe steal a Tesla engineer or heck, Nest home Climate Control engineers...Show lessRelayRunner13CO
