Leave a Review Thomson Reuters Authenticator
Absolutely rubbish
Can’t get into it. Says you need a QR code, which you can’t get as you don’t have access to the app itself. Absolutely shocking and complete waste of time.RhiSJ86
Too convoluted and confusing
I would not have downloaded this app but a company I work with, that needs we share business data securely, asked me to download it.
There are many authenticators with same functionalities.
Shop around.RiVal-G
Doesn’t work
I’ll download it because the company who does my paystub‘s required it, and now when I login it uses my phone to authenticate but never lets me in. Instead, it continuously brings me back to the login page.Magnuson
Worst App Ever
This provides paycheck stubs to hundreds of employees who now are so confused and have no access. They don’t have 2 screens to “authenticate”. They have been calling our office nonstop since this took effect. Now it looks like we have to change our whole payroll software. Super frustrating.Missreviewforu
Terrible app
I too have migration issues. I got a new phone and have been trying for two days to get this app to work without success. I was able to migrate my Microsoft and Google Authenticator apps without a problem.Micturated
Login difficulty
I need this app once a year. When I tried to log in I was informed that my password had expired. Why? I reset my password but then I had to satisfy two factor ID. Doesn’t work. I also had Face ID enabled. That didn’t work. Now I have to wait an entire weekend to get help. What a mess. Not worth it.SaguaroJoe
It works quickly.
It works quickly to access the info I need.
I definitely feel like my info is safe.FaxGru
Terrible Instructions & Non-functional
I’ve setup many other MFA apps and devices and this is the only one that has terrible instructions that don’t match the available links/options on the website and is impossible to set up. What. Are. You. Doing. with. This.Zuck9912
Worse app I’ve ever used
This app is so bad I wouldn’t give it any stars. No help or information how to restore it after I switched my phone. Useless. No help from the developer neither. They sold this crap to the tax preparer who also doesn’t know how to operate it. TR refused to help me.Olimps
Got a new phone. Got locked out
Got a new phone. Got locked out Really a problem. No customer service number can be found. Thanks for nothing Reuters. This has resulted in hours of lost time and a lot of unnecessary frustration. Don’t use this APP It is awful.emilyregs
