Leave a Review Thomson Reuters Authenticator
Locked out
I changed to a new phone and was instantly locked out of my account because there’s no migration of the app account to the new phone unless you somehow know to turn on that feature in the app settings on your old phone. If you don’t do it before hand, you can’t do it later. Poor design, with no instruction or directions during set up, and now I’m locked out of my account completely.Show lessDNASFCA
Horrible directions
Why is it so difficult for the developers of this software to try for a brief moment to image an audience that is not familiar with the app, then work to explain steps to use the app such that the average person can understand? The basis of good communication or teaching is the realization that the person you are speaking to is not you.Show lessRaddoc06
Rubbish
This app is so secure you can’t get into it. I have some docs to sign which I sign once per year so I delete the app on my tablet to save space. When I login to the website to authorise my documents I need to authenticate so they send an authentication to an app I can’t open without a qr code from the website which I can’t get into because I don’t have an authentication code. Why can’t they send it to my phone like other apps. What a massively overthought and woefully disconnected from reality app this is.
It’s no stars really even minus 5 but the review insist on a minimum of one.Show lessGtiggy
Poor migration to a new phone.
No migration function or directions, unless you turn on this feature beforehand. Turn it on. Otherwise, you will be locked out if you move to a new phone. Poor design. People change phones all the time. This should be a normal function. The app could easily verify this change by text to the phone number. Not user friendly !!! 😕Show lessSwifty - Georgia
Rubbish
As I said rubbishViva Roxy Music
Works fine for me
I haven’t had a problem yet. Got my account verified and linked to where I needed to gojtwine01
I’ve never had a problem
Don’t get me wrong there are a lot of quirks and bugs in TR software that are frustrating beyond belief. Then you contact support and they act like it’s functioning as designed. I find it amazing how much we all pay for this software but then go and rate it 1 star lol.
But this... this is not one of them. I use this app 30+ times a day across 4 accounts. Works every time. If you really don’t like it just enable a 3rd party Authenticator or get one of those credit card things.Show lessEvanlr92
Most non user friendly app I have run into in a long time
This app is a nightmare! It says to go to your profile to couple but yet there is no clear path or click to get to your profile to run the MFA setup wizard. I am cussing you and my accounting form for using you as I will not get the info I need to upload till tomorrow. This is not user friendly at all and I am technology savvy.Show lessyr wastin my time
So secure I can’t use it!
This App is not intuitive or user friendly. Poor documentation on how to log in or even get help.
I will recommend my tax preparer move to another platform, because this has kept me from doing business with them for 2 days, trying to navigate from device to device.Cell Fun
Thomson Reuter’s Disaster
This app is a nightmare. I have the app downloaded on my device and nothing one needs to do to get this to pair/work is obvious. There is no ability to sync this with an existing account and I’m ready to smash my phone. Unfortunately my account relies on this during tax season so I will have to call a help line to figure this out. Someone should start all over again and get this right.Show lessGreenga13
