Leave a Review U by Moen Smart Shower
Trying to log on
My husband purchased this. I am trying to create a log in and it rejects my email helpcrap1831!!!!!
FINALLY
After 3 years of reading all of the reviews and guidance I found ONE recent review that explained it in a way my simple brain could understand.
In the Moen app, name your presets “preset 1” and then “preset 2” …etc.
After connecting your shower to Alexa, you have to SPECIFICALLY SAY “Alexa, ask Moen to turn on preset 1”. BOOM both shower heads came on. I said it again for preset 2 and one shower came on. *tears of joy* that’s exactly how I wanted it to function. Last night I made a routine within the Alexa app and now all I have to say for my preset 1 to come on is “Alexa, bath time” and my two shower heads come on while the third stays off. *Double tears of joy*
It takes a little time to set up figure out and create a routine so you’re not standing there for 5 minutes saying a long phrase to get two shower heads to come on, BUT…once it’s set up correctly…..it’s worth itShow lessqueencityjewel
Developer Response
Hello queencityjewel. Thank you for taking the time to review the U by Moen Smart Shower app. We're sorry to hear about your experience using Alexa with your Smart Shower. To turn on a preset with Alexa, use the command "Alexa, start [preset name] on [shower name]." For example, "Alexa, start Preset 1 on Main Shower". If you are currently experiencing any issues, our product specialists would be delighted to assist. For technical assistance, please contact Moen Plus Support at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.Apple Home Kit No Longer Supported
This has not been a great app since the beginning, now Apple reports that Moen U shower is no longer a supported device and connection to HomeKit and thus making this app work is impossible.
Moen would do well to allocates some funds to make this app functional for their customers who chose Moen over Kohler and now feel pretty foolish.Show lessOtterLawyer
Does not work anymore
My shower has been working fine for 4 years but now it has lost connectivity and will not pair with my Apple devices. Why did you change something that was working. My device is at a status of “connecting to server” while trying to register the device and stays that way. I’m sort of regretting purchasing this expensive digital shower.Show lessPokemon Go user
Worked great before Apple Home
Why is it when everything must go through Apple Home Kit, great things stop working or take multiple attempts to get to work again? I know you can troubleshoot over the phone. Let me find 3 hours to sit on the phone and talk about it! Thanks. Forget the Home Kit. Give us the option to NOT use the home kit. Thanks!Show less22groundhg
Works great…but….
We live in Arizona and do not observe Daylight Savings Time. I have not found any setting on the app to disable the clock from changing twice a year, so half the time, the clock on the display on the controller is incorrect.
It would be great if an update would fix this.ScottTAZ
Garbage
HomeKit takes over and provides no functionality except on/off.
The U by Moen app becomes unresponsive.
Have you guys never tested this piece of crap out?ARPDGX
Screen Color
Unable to change the screen color on the controller in the shower. Very difficult to read; white lettering on a light bluish/grey background. Application should allow you to change the screen color/lettering color for easier reading.CanCanGirlie
Great when it actually works
Would be 5 stars but clearly Moen decided to go cheap on WiFi parts and app development. Like others. Controller disconnects a ton despite me putting a repeater maybe 10 feet from it. However that doesn’t forgive the app not rendering buttons correctly or having a solid reset process or the HomeKit integration being at best substandard but overall completely worthless or the lack of basic options like turning on automatically at a certain time so I don’t have to grab the phone every time on weekdays. Overall extremely disappointed. If it actually worked as advertised I’d be good. But this has soured me on all Moen products going forward.Show lesscyclops3590
Developer Response
Hello cyclops3590. Thank you for taking the time to post. We're sorry to hear about your experience with the U by Moen Smart Shower app. Please confirm you're connecting to a 2.4 GHz WPA2 network. Our product specialists would be delighted to take a closer look at this for you and troubleshoot any issues you are currently experiencing. For technical and warranty assistance, please contact Moen Plus Support at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.Will NOT reconnect to app
For some reason my app will not reconnect and I can only set up home kit… I don’t use home kit. This shower costs far too much to have such a huge miss on the app. Get it together Moen.jrmelly
