Leave a Review Virgin Voyages
Needs serious help!
Pre-cruise it was horrible. I couldn’t ever find any information I needed so ended up just googling ifoenthe info and half the time I couldn’t get it from their website. On-board, which is supposed to work ‘differently’ as was explained to me, my request for a couple of room service items never went through to my steward. My room service request features doesn’t work. Half the time I get ‘oops something went wrong, try later.’ It took 4 times to finally book shore excursions. I would book, then get a cancelled notification. Frustrating! For a global company with a trillion dollars you would think their app as well as website would be top of the line high-tech. Terrible!!!Show lessmellymelpa
Doesn’t even deserve a single star
Who wrote this app for Virgin. Royal Caribbean perhaps. Best advert ever for booking a cruise with an alternative company. Cheapskates Virgin can’t even be bothered to optimise it for an IPad, absolutely pathetic. Have to use app to take a selfie for security pass on ship. The app is such rubbish it can’t even take a photo successfully. Have already had over a dozen failures. At this rate I won’t have taken a photo successfully before the cruise leaves in 5 days. Absolute and utter rubbish Virgin. Certainly won’t go on another Virgin cruise if I have to go through this rigmarole again.Show lessWhitty9704
Great cruise line ruined by horrid app!
I could forgive the app’s issues if it wasn’t a requisite part of the Virgin Voyages experience. Almost everything must be done through the app, with no browser based redundancy. Booking restaurants, events and excursions results in glitches and errors more often than successful bookings. The app lacks even a basic ship map to help navigate, so download a PDF before setting sail. There is no information on embarkation/debarkation times or locations and no schedule to show when the ship departs ports of call. There is no way to access account information within the app either, and it’s honestly hard to find even on the website. The only place you can find payment history is in e-mail confirmations. I assumed these were teething pains on my first cruise, but the same issues are present now over a year later.Show lessuser1747494738
Third cruise, as glitchy as ever
Crashes all the time. So many bugs.Jessgerrow
Virgin Voyages App: A frustrating voyage into inefficiency
Virgin Voyages' app is a frustrating experience from start to finish. It's astonishingly slow, taking an eternity to load and then crashing 99% of the time. The login process is a nightmare, requiring me to delete and redownload the app each time, with no guarantee of success. Even when using the same email, it relentlessly asks for identical personal information repeatedly. What's truly disheartening is that these issues have persisted for years, and it appears Virgin Voyages' product teams have no intention of addressing them. It's high time they consider creating separate apps for different routes to handle their daily user load. This app is a voyage into frustration and inefficiency. Since it's too late for me to refund my October trip, I'll definitely NOT consider returning if the app situation does not improve, regardless of how wonderful the sailing experience may be. At this point, I would NOT recommend anyone to book Virgin Voyages trips because it only brings you frustration using the app. Such a crucial aspect of the voyage is being neglected, leaving passengers with a sour taste in their mouths.Show lessNalorrrrrr
Horrible App
You would think that the newest cruise line on the block would look at the other apps out there, see how it can be done differently and more importantly better. And yet they produce this trash app.
Have more than 1 cruise booked. Good luck finding out how to look at it.
Want to use your iPad for looking at your cruise? Nope. Not built for iPad. (You just get iPhone version).
And the list goes on…Show lessKuma
Worked well throughout my cruise
Used the app before my cruise to book restaurants and complete all the necessary pre-cruise checks (photo, passport, health declaration, etc). On board I could easily see what activities, shows etc were taking place each day and add it to my agenda. The app then reminded me 30 mins before the activity. Could see my account and bar tab, etc. No issues both before and during the cruise.Show lessStrongbow1975
My first ever 1-star app review
Some apps are horrendous… and you delete them. This app is horrendous… and critical to your pre-cruise on on-board cruse experience. While the UI is bad, the primary problem is just the quantity of errors. I have been trying to book restaurants for two hours and have never successfully made it to the end. I have literally seen FIVE differently worded error messages because it’s not just one place and one way it errs out.
Like many others, I first wondered if I was the problem. I’ve now moved on to the “given up on this app ever working” stage and decided to call them… but I’m posting this review first.
Maybe fire your developers and have ChatGPT write the next version of your app? An artificial intelligence is better than no intelligence at all.Show lessTek_E
Shamefully bad and not getting any better
This is absolutely the least functional app that I have ever used since smart phones were invented. It is mind boggling that, with all of the money that Virgin has put into Virgin Voyages, they can’t get their app working practically at all. The same problems that plagued this app a year ago when I first started using it, still plague the app today. I have seen zero improvements over that time despite thousands of people complaining about it, and reporting the same issues. Everything about the cruise relies on this app as Virgin wants you to use it for everything you do, so the frustration never ends, not even when you’re on board.
The problems are too numerous to list, but just figure that every single thing that the app is supposed to do, it does not do well, or in some cases, at all. Also, it is very difficult and non-intuitive to navigate.
Most of the other reviews list out specific problems and they are all accurate. I believe that if Virgin Voyages cares about staying in business, they need to throw this app away and start over from the beginning, because it must be unfixable based on the fact that nothing has improved at all.Show lessZanemo
Great concept but makes your cruise stressful
This app had the potential to be great. If it worked, you could manage so many things about your cruise without having to call or talk to someone. However, it’s so buggy, poorly designed and slow. You see the slowly spinning logo more than any useful content. Not sure why it takes time to load a description of a restaurant or venue. When the logo starts spinning fast, then something has really gone wrong. Constantly crashing the app and jumping on and off Wi-Fi seems to help sometimes. Random buttons or notifications become unresponsive for no apparent reason.
The date picker for dining times is the strangest UI I’ve ever seen. It’s not clear if it’s supposed to be that way or it’s a mistake no one has fixed for over a year. You basically have to guess how to position the date and time you want because the active selection row covers the text.
There’s little feedback if you don’t make a required selection. Other times you have to tap an option that already appears selected by default to get the functionality to work.
The unfortunate thing is that the app is basically required for your cruise and it just adds a layer of stress to your vacation.Show lessmichaelphill
